An FS Intego charge on your bank or credit card statement is a payment processed by FastSpring on behalf of Intego, a cybersecurity company that sells antivirus and system-protection software, mostly for Mac. In almost every case the charge is either a first-time software purchase or an annual subscription that renewed automatically. The reason it looks unfamiliar is that FastSpring, not Intego, is the merchant of record, so FastSpring’s name (abbreviated “FS”) lands on your statement next to the product you actually bought.
Why FastSpring’s Name Is on the Statement
Intego does not run its own checkout. It uses FastSpring, a California-based payment platform that handles checkout, currency conversion, tax collection, and payment security for thousands of software companies. Under that arrangement FastSpring legally becomes the seller: it buys the license from Intego and resells it to you. That is why the line item reads as FastSpring rather than Intego alone.
It also explains why the amount may not match what you remember seeing on Intego’s site. FastSpring adds applicable sales tax, VAT, or GST based on where you live, so the final charge can run a few dollars above the advertised price.
Confirming the Charge Is Yours
Intego’s current lineup is Intego ONE for Mac (antivirus, firewall, system cleanup, and VPN, depending on tier) and Intego Antivirus for Windows. Single-license annual pricing for Intego ONE runs from $39.99 at the Essential tier to $89.99 at the Complete tier, with multi-device plans going higher. If the amount on your statement sits near one of those figures plus local tax, that is a strong sign the charge is a legitimate Intego renewal.1PCMag. Intego ONE – Review 2026
The quickest confirmation is in your inbox. Search for messages from FastSpring or Intego. The original confirmation email contains an Order ID, the email address you used at checkout, and the exact amount charged. Those three pieces of information carry you through every step that follows.
If you cannot find the email, FastSpring runs a buyer support page where you enter your email address to retrieve past orders.2FastSpring. Buyer Support FastSpring sends a one-time login link, valid for 24 hours, that opens your full purchase history, active subscriptions, and payment details.3FastSpring Developer Docs. Account Management Portal Try every email address you might have used, including old ones. People who bought the software years ago and forgot about it often stumble here.
Stopping the Next Renewal
If the charge is a real renewal and you just want it to stop, canceling the subscription is faster than chasing a refund. Intego sends a notification email shortly before each renewal date to warn you that a charge is coming.4Intego Support. How To Cancel a Subscription or Renewal If you missed it and the charge already posted, canceling now still prevents the next one.
The self-service route runs through FastSpring’s account management portal. Enter your email on the buyer support page, click the login link, open your active subscriptions, and turn off auto-renewal. Your current license usually stays active through the end of the paid period even after you cancel.
If the portal does not work for you, Intego’s support center at support.intego.com takes cancellation requests through a ticket system. Intego’s general inbox at info@intego.com also works, though the support center tends to be quicker for billing issues.5Intego. Contact Intego – Support, Partnerships and Live Chat
Getting Your Money Back
Intego offers a 30-day money-back guarantee on software purchased or renewed directly through its website. To use it, submit a ticket through Intego’s support center within 30 days of the charge, include your subscription details and the reason, and agree to uninstall the software from your devices.6Intego Support. About Intego’s Refund Policy If you bought Intego through a third-party retailer, the guarantee may not apply, and you would need to check that retailer’s return policy.
On FastSpring’s side, credit card refunds can be processed up to six months after the original order. PayPal refunds have a shorter window of three months. Once a refund is approved, expect five to ten business days for the credit to appear, plus a day or two for your bank’s clearing cycle.
FastSpring also has an internal policy of proactively refunding charges its risk team flags as likely fraudulent. If someone actually used your payment information without authorization, FastSpring may reverse the charge before you file anything.
When to Dispute With Your Bank
If Intego and FastSpring do not resolve the issue, your next option is a billing error dispute under the Fair Credit Billing Act. That federal law requires your credit card issuer to investigate disputed charges and bars it from damaging your credit standing while the investigation is open.7Federal Trade Commission. Fair Credit Billing Act
The deadline that matters is 60 days. You must send written notice of the billing error to your card issuer within 60 days after the first statement showing the charge was mailed or posted to your account. Miss that window and you lose the legal protections the statute provides.8Office of the Law Revision Counsel. 15 USC Chapter 41, Subchapter I, Part D – Credit Billing Your notice needs your name, account number, the amount you believe is wrong, and why you think it is an error. Most issuers let you start the process online or by phone, but a written letter to the billing inquiries address on your statement creates the clearest paper trail.
One warning on sequencing. If FastSpring sees an open bank dispute on a transaction, its support team will not process a voluntary refund in parallel. Try the direct refund first, and escalate to a bank dispute only if you hit a wall or the 60-day clock is running out.
Forgotten Renewal or Actual Fraud
Most FS Intego charges that look suspicious turn out to be renewals the cardholder forgot about. Signs pointing that way: the amount lines up with one of Intego’s standard tiers, you own a Mac, and you have some history of looking at or installing antivirus software. Check your Applications folder for Intego apps and search your email for any old Intego or FastSpring messages.
Signs pointing the other direction include charges on a card you have never used for software, amounts that do not match any Intego pricing tier even after tax, or several FS Intego charges in quick succession. If you believe your card was genuinely used without authorization, report it to your bank right away and request a new card number. FastSpring’s fraud team will typically refund confirmed fraudulent charges on its own once they are flagged.