A charge from “Foris DAX Inc” on your bank or credit card statement is a transaction processed by Crypto.com. Foris DAX, Inc. is the Delaware-incorporated legal entity that operates the Crypto.com cryptocurrency platform in the United States, so any purchase, deposit, card top-up, or fee tied to the app or the Crypto.com Visa prepaid card is passed to payment networks under that corporate name rather than under the Crypto.com brand.1Ontario Securities Commission. Foris DAX CAN ULC, Foris DAX Limited, and Foris Holdings US, Inc.
Why Crypto.com Charges Show Up as Foris DAX
When you buy, sell, or stake cryptocurrency through the Crypto.com app or website, you are contracting directly with a Foris DAX entity. Foris DAX is the counterparty to the transaction, which is why its corporate name is what the payment network passes down to your statement.1Ontario Securities Commission. Foris DAX CAN ULC, Foris DAX Limited, and Foris Holdings US, Inc. The same applies to money you load onto the Crypto.com Visa prepaid card using a debit card, credit card, or PayPal.2Crypto.com. Crypto.com Prepaid Visa Card Fees and Limits – United States
If you or someone with access to your card has a Crypto.com account, that account is almost always the source. If you don’t recognize the name, it’s because the brand on the app and the legal name on the statement don’t match.
What the Charge Is Likely to Be
Before assuming fraud, check whether the amount matches one of the common Crypto.com activities and fees. Some of these are easy to forget, especially the inactivity fee and the temporary holds that merchants place on prepaid cards.
- A deposit or purchase of cryptocurrency made through the Crypto.com app.
- A top-up to the Crypto.com Visa prepaid card. Funding with a debit card carries a 1% fee, credit card funding costs 2.99%, and PayPal top-ups carry a 2.1% fee.2Crypto.com. Crypto.com Prepaid Visa Card Fees and Limits – United States
- An inactivity fee. Cardholders who go 12 months without any financial activity on their Crypto.com Visa card are charged $4.95 per month until activity resumes.2Crypto.com. Crypto.com Prepaid Visa Card Fees and Limits – United States
- A trading fee on the Crypto.com Exchange. Spot trading ranges from 0% to 0.50% depending on 30-day volume and CRO token holdings; at the entry level, taker fees are 0.50% without a CRO balance and 0.44% with one.3Crypto.com. Fees and Limits
- A foreign transaction fee. Non-USD purchases or ATM withdrawals on lower-tier Visa cards carry a 3% fee.2Crypto.com. Crypto.com Prepaid Visa Card Fees and Limits – United States
- A temporary authorization hold. Gas stations, restaurants, and hotels can place holds that exceed the actual purchase, so a Foris DAX line can look larger than expected until the transaction settles.4Crypto.com. What Are the Charges, Fees and Limits Associated With the Crypto.com Prepaid Card
How to Identify the Charge in Your Account
Open the Crypto.com app and go to your Transaction History. Match the date and amount against your statement. Most mystery charges resolve at this step: a top-up you forgot, a small inactivity debit, a card purchase that posted larger than the receipt because of a merchant hold, or a trading fee attached to a trade you made.
If you share a household or an account, ask whether anyone else used the card or placed a trade. Prepaid card top-ups funded from a shared bank account are a common source of confusion.
How to Dispute an Unrecognized Charge
For Purchases Made With Your Crypto.com Visa Card
Open the dispute inside the app. Go to Transaction History, select the transaction, and tap “Report an Issue.” Crypto.com asks that you first try to resolve the matter directly with the merchant. Claims must be filed within 120 days of the transaction and are generally resolved within 30 to 45 days. If the transaction is flagged as fraudulent, Crypto.com issues a provisional credit while the investigation is underway.5Crypto.com. Dispute or Chargeback
If You Think Your Crypto.com Account Was Compromised
Crypto.com’s Account Protection Programme covers unauthorized withdrawals of cryptocurrency or fiat currency that result from hacking or phishing, up to $250,000 for standard users and $1,000,000 for Prime-tier users. To be eligible, you must have had multi-factor authentication, an anti-phishing code, and the 24-hour withdrawal lock enabled for at least 21 days before the unauthorized transaction. Claims must be initiated through the app’s support chat within 30 working days, and a local police report is required.6Crypto.com. Crypto.com App Policy
If You Don’t Have a Crypto.com Account at All
When the Foris DAX charge appears on a personal bank account or credit card (not the Crypto.com Visa card) and nobody with access to the card has a Crypto.com account, treat it as an unauthorized transaction and contact your card issuer or bank to initiate a chargeback. Your bank handles the dispute through the card network; you don’t need to open an account with Crypto.com to do this.
A Note on Custody
Foris DAX Trust Company, LLC, chartered by the New Hampshire Banking Department as a non-depository trust company, acts as Crypto.com’s qualified custodian for digital assets in the U.S. and Canada. Assets held there are not FDIC or SIPC insured.7Crypto.com. Crypto.com Custody That’s a limit on the protection behind your balance, not on your ability to dispute a card charge, which runs through the processes above.