A fitgood.us charge on your card is a recurring subscription billed by Good Fitness, an online workout service run by Solar Qube LLC of Clovis, New Mexico. It usually shows up after a free trial or promotional offer rolls over into a monthly plan. You can stop it by canceling with the company, disputing the charge with your bank, or both.
What the Charge Is and Where It Came From
On your statement, the line item will read something like “fitgood.us” or “Good Fitness,” often with a phone number or short reference code tacked on by the payment processor. If you recently signed up for a fitness app, clicked a workout-plan ad on social media, or entered card details for a free trial on a health site, that’s almost certainly the source. Search your email for a welcome message from Good Fitness or fitgood.us to confirm.
How to Cancel the Subscription
The fastest way to stop future charges is to contact Good Fitness directly. The company lists three channels:1Good Fitness. Contact
- Email: support@fitgood.us
- Phone: 844-614-7075
- Mail: 120 E Grand Ave, Ste 108, Clovis, NM 88101 (Solar Qube LLC)
Say clearly that you want to cancel and stop all future billing, and ask for written confirmation or a reference number. If you signed up online, federal law requires the company to let you cancel the same way, so check your account settings on the fitgood.us site for a cancellation option as well.2Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Feature
The company’s posted refund policy covers physical product orders within 30 days but does not specifically address subscription refunds.3Good Fitness. Refund and Returns Policy If Good Fitness refuses to refund a charge you believe was unauthorized or came from a misleading trial, the bank is your next stop.
How to Dispute the Charge With Your Bank
Pull the exact date, dollar amount, and merchant descriptor from your statement first. Most banks let you open a dispute online by selecting the transaction and clicking a “Dispute this transaction” link. You’ll describe what happened and why the charge is wrong.
If you’d rather send a written dispute, the FTC recommends certified mail with a return receipt so you can prove the bank received it.4Federal Trade Commission. Sample Letter for Disputing Credit and Debit Card Charges Include your name, account number, the amount and date, and a clear explanation. Attach screenshots of the trial offer, any cancellation confirmations, and emails you’ve exchanged with the company.
Contact the merchant first, even briefly. Banks want to see you tried to resolve it directly before escalating, and a single unanswered email to support@fitgood.us gives you something to point to.
Your Protections if You Paid by Credit Card
Credit card users have strong leverage under the Fair Credit Billing Act. Once your card issuer receives your written dispute, it must acknowledge the notice within 30 days and finish its investigation within two complete billing cycles, not to exceed 90 days total. The creditor cannot try to collect the disputed amount or close your account solely because you haven’t paid it while the investigation runs.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
Your credit score is also protected. The creditor cannot report the disputed amount as delinquent while the dispute is pending, and if it reports anything on the account, it must note that the amount is in dispute and tell you which credit reporting agencies it contacted.6Office of the Law Revision Counsel. 15 USC 1666a – Regulation of Credit Reports
Your Protections if You Paid by Debit Card
Debit card deadlines are tighter. Under the Electronic Fund Transfer Act, your maximum liability for an unauthorized charge is $50 if you notify your bank within two business days of learning about it. Report after two days but within 60 days of your statement date, and your exposure rises to $500. Miss the 60-day window and you could be on the hook for the full amount.7Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability
If you spot an unauthorized fitgood.us charge on a debit card, call your bank the same day. The two-business-day clock starts when you learn about the charge, not when it posts. Under Regulation E, if the bank can’t finish its investigation in 10 business days, it must provisionally credit your account while it continues looking, with up to 45 days total to decide. If the bank later finds the charge valid, it can reverse that credit after notifying you.8Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
When the Billing Itself May Have Been Illegal
Recurring charges that follow a trial are what regulators call a “negative option feature,” meaning your silence is treated as consent to keep billing. The Restore Online Shoppers’ Confidence Act requires any seller using one to clearly disclose the material terms before taking your payment details, get your express informed consent before charging, and give you a simple way to stop future charges.2Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Feature
The FTC’s Click-to-Cancel rule, which took effect in 2025, requires sellers to make cancellation at least as easy as sign-up. If you enrolled online, the company has to let you cancel online.9Federal Register. Negative Option Rule If the fitness subscription buried the recurring charge in fine print, skipped getting clear consent, or made cancellation unreasonably difficult, those are grounds for a complaint.
Where to File a Complaint
Two federal agencies take reports. The FTC collects complaints about deceptive advertising and unfair business practices at reportfraud.ftc.gov. It won’t resolve your individual case, but reports feed enforcement investigations.
For complaints about credit card or bank account billing specifically, the Consumer Financial Protection Bureau accepts submissions at consumerfinance.gov/complaint.10Consumer Financial Protection Bureau. Submit a Complaint The CFPB forwards your complaint to the company, which usually responds within 15 days. You then have 60 days to review and respond. Include your statement showing the charge, any correspondence with the merchant, and a clear description of what happened.
Your state attorney general’s office may also investigate deceptive subscription practices under state consumer protection law. Contact information for every state AG is at naag.org.