A charge reading FBB*KINGSIZEREWARD on your bank or credit card statement is the $14.95 monthly membership fee for KingSize Member Rewards, a paid loyalty subscription attached to the KingSize big-and-tall clothing brand. The “FBB” prefix stands for FullBeauty Brands, KingSize’s parent company. If the FBB KingSize charge showed up without warning, you were most likely enrolled during or just after an online KingSize purchase, often through a promotional offer or trial that converted to a recurring monthly fee.
What You’re Being Billed For
KingSize Member Rewards costs $14.95 per month. In exchange, members get 10 percent cash back on purchases from the FullBeauty family of brands, 5 percent cash back at more than 1,000 third-party “Marketplace” retailers, and rebates on shipping and return shipping.1KingSize Member Rewards. KingSize Member Rewards Home The benefits apply across FullBeauty’s portfolio, including Woman Within, Roaman’s, Jessica London, Catherines, Ellos, BrylaneHome, Eloquii, and Swimsuits for All.
Watch the exact descriptor. FBB*KINGSIZEREWARD is the subscription fee. FBB*KINGSIZE TEL ORD is something different: it refers to merchandise you bought from KingSize online, by phone, or by catalog, not the rewards program.2KingSize Member Rewards. Frequently Asked Questions
Why It Appeared Without You Signing Up
The program uses what regulators call negative-option billing. Under the program’s terms, enrolling, which may happen through a promotional offer, a trial period, or an option presented at checkout, authorizes FullBeauty Brands to charge your payment method every month “without any further authorization.”3KingSize Member Rewards. Program Terms If the signup started as a free or discounted trial, letting the trial run out counts as consent to full-price billing. That is why the first charge often appears weeks after a purchase you do remember making.
Federal law requires online sellers to clearly and conspicuously disclose recurring charges before collecting billing information, obtain express informed consent before charging, and provide a simple way to cancel. Pre-checked boxes and disclosures hidden behind hyperlinks or tooltips do not count as consent under FTC guidance.4Federal Trade Commission. Negative Option Policy Statement If the enrollment screen you went through did not meet that bar, that fact matters when you dispute the charge.
How To Cancel the Membership
You can cancel through any of four channels:
- Online: sign in at kingsizememberrewards.com, open “Account” in the main menu, select “Cancel Membership,” and follow the prompts.
- Phone: call 877-526-5592, available around the clock.
- Email: send a cancellation request to CustomerService@KingSizeMemberRewards.com.
- Mail: write to KingSize Member Rewards, P.O. Box 290728, Wethersfield, CT 06129-0728.
After you cancel, your benefits run through the end of the billing period you’ve already paid for. There are no prorated refunds for the current month.3KingSize Member Rewards. Program Terms Any cash-back balance of $5 or more is issued as a gift code, and amounts under $5 come as a check in the mail.2KingSize Member Rewards. Frequently Asked Questions If you cancel during a trial, access ends immediately rather than running out the trial window.
Save a confirmation. A cancellation number from the phone call, the online confirmation screen, or a reply to your email gives you proof if a charge posts after your cancellation date.
Disputing Charges You Never Authorized
If you never knowingly enrolled, you can dispute the charge with your credit card issuer under the Fair Credit Billing Act.
- Write a dispute letter to the address your issuer designates for “billing inquiries,” not the payment address. Include your name, account number, the charge amount and date, and why you believe it’s an error. Keep a copy and attach any supporting documents.
- Send it within 60 days of the date the first statement containing the charge was mailed to you. Certified mail with a return receipt gives you proof of delivery.
- Withhold payment on the disputed amount while the investigation is open. You don’t owe the disputed charge or interest on it during that time, but keep paying the rest of your bill.
Your issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days. While the investigation is pending, it cannot report you as delinquent on the disputed amount or send it to collections. For truly unauthorized charges, federal law caps your liability at $50.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Missed the 60-day window? You may still be able to assert “claims and defenses” in writing within one year of the first billing statement. That route generally requires the charge to exceed $50 and that you first tried to resolve it with the merchant directly.6California Department of Justice. Credit Cards – Dispute a Charge
Who Is Actually Billing You
Three companies sit behind the line item. KingSize is a brand within FullBeauty Brands, which is the “FBB” on your statement.7FullBeauty Brands. Company Profile The rewards program itself is operated by Clarus Commerce, now doing business as ebbo, a loyalty-program company based in Rocky Hill, Connecticut, which handles the technology, marketing, and customer service.8ebbo. FullBeauty Brands Partners With Clarus Commerce to Launch Premium Loyalty Program That Connecticut base is why the mailing address for cancellations is a Wethersfield P.O. Box.9KingSize Member Rewards. Contact Us
Identical programs exist for FullBeauty’s other brands, with the same $14.95 monthly fee and the same operator. Woman Within Member Rewards, for example, runs on its own branded portal but covers the same family of retailers.10FullBeauty Brands. FullBeauty Brands Partners With Clarus Commerce to Launch Premium Loyalty Program If you shop at more than one FullBeauty site, check your statement for other FBB* subscription lines as well.