FanBasis Charge: Cancel, Dispute, and File a Complaint

A FanBasis charge on your statement is a payment processed by FanBasis Inc., a Miami-based platform that handles checkout and billing for online course sellers, coaches, consultants, and other digital entrepreneurs. Because FanBasis is the merchant of record on the transaction, its name shows up on your bank or credit card statement rather than the name of the person or company you actually bought from.¹ If the charge is a surprise, it usually traces back to a purchase, a free trial that converted, or an automatic subscription renewal tied to a seller who uses FanBasis for payments.

Why the Charge Says FanBasis Instead of the Seller

FanBasis describes itself as a “full-stack” platform that content creators and course sellers use to run checkouts, deliver digital products, and manage subscriptions.² Under its terms of service, FanBasis is the “contracting merchant” to buyers, which is why its name appears on statements.¹ In responses to consumer complaints, the company has called itself a “facilitating software platform” that does not directly manage the third-party programs consumers buy.³

The platform accepts credit cards, ACH transfers, cryptocurrency, and buy-now-pay-later options including Affirm.⁴ Sellers can configure checkouts with order bumps, upsells, free trials, and automatic subscription renewals.⁵ That mix is why a single click can turn into ongoing billing, and why refund and cancellation terms differ from one seller to the next.

What Buyers Commonly Report

The Better Business Bureau has logged 124 complaints against FanBasis in the last three years, and the company holds an F rating with no BBB accreditation.⁶ A few patterns come up repeatedly:

Charges from a company the buyer had never heard of, with no obvious way to connect the statement line to a specific purchase.
Recurring billing kicking in after an initial low-cost or trial-period purchase. One consumer reported a $261 automatic charge after a trial.⁷
Low-cost “gateway” purchases, often around $67 for an “AI system” or online business tool, followed by additional charges for mentorship, coaching, or software access.⁸
Large disputed amounts. Charges in BBB filings run from $27 to $22,500, including a $5,000 mentorship charge, a $10,000 “Freedom Business Mentoring” charge, and one consumer who reported being pressured to open credit cards and losing roughly $2,400.⁹
Products or coaching that buyers say were never delivered or didn’t match a sales webinar.⁷

Consumers have also described difficulty reaching the company. Multiple BBB filers said the listed phone numbers were non-operational or returned a “call back later” message, and some reported that the email contact form on the site wouldn’t submit.⁷⁶¹⁰

Identify the Actual Seller First

Before you do anything else, figure out what you bought. Search your email inbox for “FanBasis” and for any receipts around the date of the charge. The purchase confirmation should name the seller even when your statement doesn’t. Once you have the seller, check for a course login, a coaching program, or a subscription you signed up for, plus that seller’s own refund policy, which under FanBasis’s terms the seller is responsible for setting.¹

Cancel a Recurring FanBasis Charge

If the charge is a subscription, cancellation is time-sensitive. FanBasis’s terms require 30 days’ written notice before the end of a billing period to stop automatic renewal.¹ Send that notice by email to support@fanbasis.com, keep a copy, and note the date you sent it. Cancel with the seller directly as well if you have an account with them.

Dispute the Charge

You have two paths, and the order matters.

Start with FanBasis. Email support@fanbasis.com with the last four digits of your card, a screenshot of the transaction, and the email address you used at checkout. Under FanBasis’s terms, sellers are supposed to handle refund requests in a “timely and reasonable manner,” and FanBasis says it may issue refunds at its own discretion. The same terms say fees are “non-refundable once billed unless required by law,” so expect resistance. Keep every message.¹
File a chargeback with your card issuer. Under the Fair Credit Billing Act, you can dispute unauthorized or erroneous credit card charges by sending a written dispute to your issuer within 60 days of the statement containing the charge. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, and you cannot be required to pay the disputed amount or be reported delinquent on it while it is investigated. Most issuers also let you open a dispute online or by phone.¹¹

One warning about running both paths at once. In BBB responses, FanBasis has declined to issue refunds when the buyer had already filed a bank chargeback, saying that “processing a refund on a transaction already in dispute can create conflicting records” and that the bank’s process should govern.⁷ Pick a lane. If FanBasis stops responding or refuses, then go to your card issuer.

Where To File a Complaint

If you think the charge was unauthorized or a seller on the platform used deceptive tactics, several agencies take reports:

Federal Trade Commission at ReportFraud.ftc.gov or 877-382-4357. The FTC uses reports to spot patterns and bring enforcement actions but doesn’t resolve individual disputes.¹²
Your state attorney general’s consumer protection division. A directory is available through the National Association of Attorneys General.¹³
Consumer Financial Protection Bureau at consumerfinance.gov/complaint for credit card or banking issues.¹⁴
Better Business Bureau. The company has responded to 117 of the 124 complaints on its BBB record.⁷

Federal Rules That Back You Up

The FTC’s updated Negative Option Rule, finalized in October 2024, requires sellers to clearly disclose all material terms before collecting billing information, obtain unambiguous affirmative consent before charging, and provide a cancellation process at least as simple as sign-up.¹⁵ The Restore Online Shoppers’ Confidence Act separately bars online sellers from charging through negative option features without disclosure, consent, and simple cancellation. The Electronic Fund Transfer Act prohibits recurring charges on debit cards or bank accounts without written authorization.¹⁶ Unauthorized debiting of a consumer’s billing information is a crime under federal law, and you are never required to pay for something you didn’t order.¹²

One Limit To Know

FanBasis’s terms of service include a mandatory arbitration clause and a class action waiver, so users who accept those terms give up the right to sue in court or join a class action against the company.¹ That doesn’t affect your chargeback rights with your card issuer or your ability to file agency complaints, which are the tools most buyers actually use to recover money.

1
FanBasis. Terms of Service
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PR Newswire. FanBasis Raises $20M Series A To Power the Next Generation of Digital Businesses
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Better Business Bureau. FanBasis Inc BBB Complaints
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FanBasis. Enterprise Payments Platform
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FanBasis. FanBasis Homepage
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Better Business Bureau. FanBasis Inc BBB Business Profile
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Better Business Bureau. FanBasis Inc BBB Complaints
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Better Business Bureau. FanBasis Inc BBB Complaints Page 10
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Better Business Bureau. FanBasis Inc BBB Complaints Page 5
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Apple App Store. FanBasis App
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Federal Trade Commission. Using Credit Cards and Disputing Charges
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Federal Trade Commission. How To Stop Subscriptions You Never Ordered
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U.S. Department of Justice. Report Fraud
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Federal Trade Commission. ReportFraud FAQ
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Federal Trade Commission. FTC Announces Final Click-to-Cancel Rule
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Federal Register. Negative Option Rule