A FameAssist charge on your bank or credit card statement is a recurring subscription fee from FameAssist.com, a social media growth service that bills through a third-party processor called Segpay. If you don’t remember signing up, you almost certainly enrolled in a free or low-cost trial that converted into a paid monthly membership when the trial window closed. You can stop it by canceling through Segpay, and if that fails or the charge was never authorized, by disputing it with your bank.
Why the Charge Showed Up
FameAssist sells subscription tools for boosting social media engagement and growing follower counts. Most users find it through an ad, sign up for a trial, and forget about it. Billing kicks in once the trial expires and rolls into a full-priced monthly membership unless you cancel first. The company treats your silence as permission to keep charging you.
Because Segpay processes the payments, the line on your statement often reads “SegpayCS.com” or “SegpayEU.com” rather than FameAssist.1Segpay. Terms and Conditions Some banks display “FAMEASSIST.COM” or “FAME_ASSIST_SERVICE” next to a customer service number. Any of those descriptors points back to the same subscription.
The dollar amounts follow a pattern. Trial charges are small, often between $1.00 and $1.99. Once the trial converts, the recurring charge jumps to somewhere between $29.99 and $49.99 per month. That small initial charge is the warning sign that a larger recurring debit is on its way.
How to Cancel the Subscription
Since Segpay handles the billing, cancellation runs through Segpay’s self-service portal at cs.segpay.com, not through FameAssist directly. To locate your account you’ll need at least two of the following three items: the card used at sign-up, the email address you registered with, or the purchase ID from your original confirmation email.2Segpay. How to Cancel Your Secure Segpay Payment Account
If you’d rather speak to someone, Segpay’s U.S. customer service line is 1-866-450-4000, and the international number is +1-954-414-1610. You can also email cancellations@segpay.com or use the live chat on the Segpay site.2Segpay. How to Cancel Your Secure Segpay Payment Account
Save everything. Keep the confirmation email, screenshot the cancellation page, and note the date and time. Early termination refunds are uncommon with this service, so expect to keep access through the end of the current paid period rather than getting money back for unused time. That cancellation record is your best evidence if charges continue anyway.
Disputing the Charge With Your Bank
If canceling doesn’t stop the charges, or if you never authorized the subscription in the first place, your next step depends on whether you paid with a credit card or a debit card.
Credit Card Charges
Credit card disputes fall under the Fair Credit Billing Act. You have 60 days from the date the statement containing the charge was sent to notify your card issuer in writing that you believe there’s a billing error. The notice should include your name and account number, identify the charge, and explain why it’s wrong. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, and it cannot try to collect the disputed amount or report it as delinquent while it investigates.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
The CFPB notes that in some cases a credit card company can reverse the charge entirely, sometimes called a chargeback.4Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card? If you have a cancellation confirmation showing you terminated the subscription before the charge posted, include it. That documentation makes your case much stronger.
Debit Card Charges
Debit cards are covered by the Electronic Fund Transfer Act, and the liability rules are less forgiving. Report an unauthorized transfer within two business days of learning about it, and your maximum liability is $50. Wait longer but report within 60 days of your statement, and the cap rises to $500.5Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability Miss the 60-day window entirely and you could be on the hook for the full amount. Check your statements regularly and act fast.
Placing a Stop Payment Order
If you’ve canceled but don’t trust the billing to actually stop, ask your bank to block future charges from the merchant. For preauthorized recurring debits, federal regulations require your bank to honor a stop payment request as long as you notify them at least three business days before the next scheduled transfer. You can give the initial notice by phone, but the bank can require written confirmation within 14 days. If you don’t follow up in writing when asked, the oral stop payment order expires.6eCFR. 12 CFR 1005.10 – Preauthorized Transfers
Banks typically charge a fee for stop payments, often between $15 and $35, though some waive it for online requests. The CFPB recommends using the stop payment order in addition to contacting the merchant, not as a substitute for canceling.7Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account? Belt and suspenders.
Preventing the Next Surprise Charge
The simplest way to avoid a repeat is to never give your real card number to a service you’re only trying out. Many banks now offer virtual card numbers, temporary numbers linked to your real account. Assign a unique virtual card to a trial, set a spending limit or expiration date, and delete it if you decide not to continue. Once the virtual card is gone, no further charges can go through.
A few habits help too. Search your email inbox for “FameAssist” or “Segpay” as soon as you see a charge you don’t recognize; the signup confirmation is usually still there and will tell you when and how you enrolled. Set a calendar reminder the day before any free trial expires. Review your statements at least once a month. The biggest risk with a charge like this isn’t that the company is doing something illegal. It’s that you signed up, forgot, and didn’t catch it until months of payments had stacked up.