A charge labeled FabFitFun Inc. on your bank or credit card statement is a payment to FabFitFun, a subscription box company that ships seasonal assortments of beauty, wellness, and lifestyle products. The charge almost always comes from one of three places: an automatic membership renewal, a Flash Sale cart that checked out on its own when the sale window closed, or an add-on item purchased or auto-assigned during box customization.
Where the Charge Came From
FabFitFun bills on a recurring model. Its terms state that memberships “continue indefinitely” and that a member “will continue to be charged unless and until” they cancel or the company terminates the account.1FabFitFun. Terms of Use and Sale Match the amount on your statement against the standard prices to identify the source:
- Annual membership: $259.96 per year, billed as four boxes at $64.99 each.2FabFitFun. Membership Plans
- Seasonal membership: $79.99 per box.2FabFitFun. Membership Plans
- Beauty Edit Box: $29.99 per month.2FabFitFun. Membership Plans
If the amount doesn’t match any of those, the charge likely came from a sale. Members can shop curated events between box seasons, and anything added ships with the regular box or separately, billed to the payment method on file.3FabFitFun. FabFitFun Member Sales Flash Sales work differently from a normal online store: they don’t require a manual checkout, and items left in a member’s cart when the sale window closes are billed automatically. FabFitFun has confirmed this practice in responses to consumer complaints.4Better Business Bureau. FabFitFun Inc Complaints A member who browsed a sale, added items to compare, and left the page can end up with a charge they never clicked to confirm.
One more source catches people off guard. If you don’t customize your box within the designated window, FabFitFun assigns products on your behalf, and the box ships and bills on the normal schedule.
How to Stop Future Charges
Canceling before the next billing cycle is the only way to prevent the next charge. There is no cancellation fee, and the company offers three ways to do it:1FabFitFun. Terms of Use and Sale
- Online: log in, open “My Account,” select the “Account Details” tab, and click “Cancel Subscription.”
- Email or live chat through the FabFitFun help center.
- Phone: call 855-313-6267 and request cancellation.
Canceling has limits worth knowing before you rely on it. It stops future billing, but it does not refund a charge that has already posted, and it will not stop a box that has already been purchased from shipping. Annual memberships are explicitly nonrefundable, and cancellation on an annual plan takes effect only at the end of the paid term.5FabFitFun. Cancel Subscription
Getting a Refund for a Charge Already Posted
FabFitFun’s terms state that all sales are final: “We do not allow returns or substitutions of Products or Services.”1FabFitFun. Terms of Use and Sale Refunds and replacements are granted at the company’s sole discretion. The one scenario the terms specifically acknowledge is a damaged or incomplete shipment, and in that case you must notify the company within two weeks of delivery. Digital offers and gift cards are non-refundable.
Think carefully before filing a chargeback with your bank. FabFitFun’s standard practice, confirmed in its responses to BBB complaints, is to suspend the account while a payment dispute is under review, and the account can be reinstated only after the dispute is formally resolved or withdrawn.4Better Business Bureau. FabFitFun Inc Complaints The terms also warn that the company reserves the right to cancel payments or block future transactions on accounts with “excessive disputes” or “high reversal rates.”1FabFitFun. Terms of Use and Sale Some consumers have reported that representatives conditioned a refund on first withdrawing a BBB complaint or bank dispute.
If Customer Service Won’t Resolve It
Filing a complaint with the Better Business Bureau is a practical next step. The BBB logged 185 complaints against FabFitFun Inc. over the three years through June 2026, with 82 closed in the most recent twelve-month period, and the company has responded to the large majority of filings, in many cases issuing full or partial refunds or store credit after the complaint reached that channel.4Better Business Bureau. FabFitFun Inc Complaints Reported sticking points mirror what shows up on statements: renewals billed without an advance reminder, Flash Sale carts processed automatically after the window closed, and promotional codes that appeared in the cart but didn’t apply at auto-checkout.