An Eze Marketing charge on your credit card or bank statement is almost always a billing descriptor for Basenji Apps, a Dallas-based mobile app company that runs subscription services, including a wellbeing app called Breeze.1Breeze Wellbeing. Terms of Use2Better Business Bureau. Basenji Apps Business Profile If you don’t recognize it, the charge most likely traces to a free trial or low-cost intro offer that rolled into a paid subscription. You can stop the billing by canceling the subscription in your app store, and you can challenge the charge itself by disputing it in writing with your card issuer within 60 days of the statement.
Where the Charge Comes From
Eze Marketing Inc. is listed as an alternate business name for Basenji Apps on the company’s Better Business Bureau profile, and it appears as the contracting party in the Breeze wellbeing app’s terms of service.2Better Business Bureau. Basenji Apps Business Profile1Breeze Wellbeing. Terms of Use The disconnect many consumers run into is simple: you download an app under one name, and the charge posts under a corporate name you’ve never seen.
Before anything else, check your subscription list in the Apple App Store or Google Play Store under your account. If a Basenji app, Breeze, or a related wellbeing subscription is active, that is almost certainly the source. Canceling there stops future renewals immediately, even if the company itself is slow to respond.
Why This Charge Shows Up Unexpectedly
Basenji Apps, doing business as Eze Marketing Inc., holds an F rating from the Better Business Bureau, which cited the company’s failure to respond to 91 complaints. Between May 2024 and July 2025, the BBB logged 49 complaints against the business and recorded 37 of them as unanswered.2Better Business Bureau. Basenji Apps Business Profile
The BBB flagged a few recurring patterns in those complaints:
- Charges that consumers say they never knowingly authorized.
- Free trials converting to paid subscriptions without adequate disclosure.
- Shifting merchant IDs, difficulty canceling, and the full subscription amount charged immediately rather than after the trial period.
Individual accounts match the pattern. One reviewer reported being charged $29.99 after canceling twice. Another said a $1 trial offer turned into an unauthorized $15 charge. Several consumers reported they couldn’t reach the company at all.2Better Business Bureau. Basenji Apps Business Profile
How to Stop the Charge and Get Your Money Back
Work on two tracks at once: cut off future charges, and dispute the one that already posted.
Cancel the Subscription
Open your App Store or Google Play subscriptions, find any Basenji Apps or Breeze entry, and cancel it. If the subscription was set up directly through the company’s website rather than an app store, use the cancellation path in the app or on the company’s site. Keep a screenshot of the confirmation. Cancellation stops renewals; it does not by itself refund what you’ve already paid.
Dispute the Charge With Your Card Issuer
The Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50.3Federal Trade Commission. Using Credit Cards and Disputing Charges To use that protection:
- Call your card issuer promptly to report the charge.4Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
- Follow up in writing. A billing error notice must reach the issuer within 60 days of the statement that showed the charge. Include your name, address, account number, a description of the disputed charge, and copies of any supporting documents.3Federal Trade Commission. Using Credit Cards and Disputing Charges
- Send the letter to the address the issuer lists for billing inquiries, which is often different from the payment address.3Federal Trade Commission. Using Credit Cards and Disputing Charges
Once your written dispute is in, the issuer must acknowledge it within 30 days and resolve it within 90 days.4Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill You can withhold payment on the disputed amount during the investigation, and the issuer cannot report you as delinquent on it or close your account over the dispute. If the issuer sides against you and you still disagree, you have 10 days to appeal in writing, and you can also file a complaint with the Consumer Financial Protection Bureau.3Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit card charges are a boundary worth naming: the FCBA’s $50 cap is a credit card protection, so if the charge hit a debit card, your rights run through a different federal rule and your own bank’s policies rather than the process described above.
Why You Have Leverage
The practices consumers describe here — trials that silently convert, cancellation that doesn’t take, charges that keep coming — fall inside an area regulators have been actively policing. The FTC enforces subscription standards through Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act, and roughly 30 states now have automatic-renewal laws requiring clear disclosure and workable cancellation.5Jones Day. FTC Revives Click-to-Cancel Rule: New Risks for Subscription Businesses California’s updated auto-renewal law, effective July 2025, requires express affirmative consent and online cancellation for anyone who signed up online.6Arnold & Porter. FTC and State AGs Continue to Scrutinize Subscription Practices If a merchant can’t show you gave clear consent or made cancellation reasonably available, that is useful ground to stand on when you dispute the charge or file a complaint with the CFPB or your state attorney general.