A charge from Expressco Services LLC on your credit card or bank statement is a payment to ExpressVPN. Expressco Services, LLC is the legal entity that handles billing and software distribution for the ExpressVPN virtual private network service.1ExpressVPN. How to Verify Authentic ExpressVPN Apps If the charge took you by surprise, the usual reason is that an ExpressVPN subscription auto-renewed after a promotional period ended.
Why the Descriptor Doesn’t Match the Brand
Companies often bill under a legal entity name that differs from the brand you signed up with. Expressco Services, LLC publishes ExpressVPN’s apps on Windows, macOS, and iOS and processes the payments behind them.2ExpressVPN. How to Verify Authentic ExpressVPN Apps
The same payment can show up on statements under a variety of descriptors, including “EXPRESSVPN.COM,” “EXPRESSVPN GIBRALTAR,” “EXPRESSVPN NEWARK DE,” “PAYPAL *EXPRESSVPN,” and “Purchase from ExprsVPN LLC.” All of them trace back to the same billing entity.
Does the Amount Match an ExpressVPN Plan?
ExpressVPN sells three tiers: Basic, Advanced, and Pro, each offered on monthly, one-year, or two-year billing. Matching the dollar figure to a plan is a quick way to confirm what you’re looking at. Representative monthly prices run around $12.99 for Basic, $13.99 for Advanced, and $19.99 for Pro, with longer-term plans spread over bigger upfront payments.3ExpressVPN. ExpressVPN Pricing
The charges that most often catch people off guard are the standard annual renewal rates that take over once a promotional period ends: $99.95 for Basic, $119.95 for Advanced, and $199.95 for Pro.3ExpressVPN. ExpressVPN Pricing These are noticeably higher than the discounted per-month figure that led to the initial signup, which is why a renewal can look like a brand-new or unfamiliar charge.
How to Cancel and Stop Future Charges
Auto-renewal is on by default for every ExpressVPN subscription paid by credit card, PayPal, Apple Pay, or Google Pay.4ExpressVPN. Renew Your ExpressVPN Account Deleting the app or ignoring the service does not cancel it. The billing agreement runs until you turn off auto-renewal through the right channel, and that channel depends on where you originally subscribed.
If You Signed Up on the ExpressVPN Website
Log in at expressvpn.com, open “My Account,” select “My Subscription,” and follow the “Cancel Subscription” prompts.5ExpressVPN. ExpressVPN Terms of Service Live chat and email support can also process the cancellation. You keep access through the end of the current billing period.
If You Signed Up Through the Apple App Store
Open the App Store on your iPhone or iPad, tap your profile icon, tap “Subscriptions,” find ExpressVPN, and select “Cancel Subscription.”6ExpressVPN. Cancel Your ExpressVPN Subscription Cancel at least 24 hours before the next billing date to avoid being charged for another cycle. ExpressVPN cannot cancel an App Store subscription for you.
If You Signed Up Through Google Play
Open the Google Play Store, tap your profile icon, go to “Payments & subscriptions,” then “Subscriptions.” Find ExpressVPN and select “Cancel Subscription.”6ExpressVPN. Cancel Your ExpressVPN Subscription The same 24-hour advance window applies.
If You Paid Through PayPal
You can also stop the recurring charge from the PayPal side. Log in, go to Settings, then Payments, and open “Subscriptions and saved businesses” or “Automatic Payments.” Find the ExpressVPN or Expressco Services entry and cancel the agreement.7PayPal. What Is an Automatic Payment and How Do I Cancel One
How to Get a Refund
ExpressVPN offers a 30-day money-back guarantee for first-time subscribers. Within that window, log into the ExpressVPN portal, click the profile icon, select “Account & Billing,” open “View Payments,” choose the relevant invoice, and click “Contact Support.”8ExpressVPN. What Is ExpressVPN’s Refund Policy Refunds typically go back to the original payment method within seven days.9ExpressVPN. ExpressVPN Terms of Service For an unintended renewal, ExpressVPN allows a refund request within 14 days of the renewal date.10ExpressVPN. Money-Back Guarantee Live chat tends to be the fastest route.
Two limits matter. The money-back guarantee does not cover subscriptions bought through the Apple App Store or Google Play; those refund requests go to Apple or Google and are granted at their discretion.8ExpressVPN. What Is ExpressVPN’s Refund Policy The guarantee is also for first-time users only; anyone who has previously received a refund is ineligible. Requests outside those windows are reviewed case by case.
Disputing the Charge With Your Bank
If ExpressVPN won’t resolve the problem, you can dispute the charge with your credit card issuer. Under the Fair Credit Billing Act, notify the issuer in writing within 60 days of the statement date on which the charge first appeared. Send the dispute to the issuer’s billing-inquiries address, not the payment address, and include your name, account number, the charge amount, and why you believe it is an error. The issuer must acknowledge your complaint within 30 days and resolve it within 90, and you can withhold payment on the disputed amount while the investigation runs.11Federal Trade Commission. Using Credit Cards and Disputing Charges
One warning before you file a chargeback: ExpressVPN’s terms of service treat a chargeback as a breach of your payment obligations, which can lead to immediate suspension or deletion of the account.12ExpressVPN. ExpressVPN Terms of Service If you want to keep using the service, try the direct refund first. If you don’t, the chargeback remains your right regardless of what the terms say.
If your card company doesn’t resolve the dispute to your satisfaction, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372.13Consumer Financial Protection Bureau. How Can I Get a Refund on a Credit Card Purchase