No court lawsuit against Enlighten Sauna appears in publicly available records, but the Burlingame, California infrared sauna company has been the subject of a Federal Trade Commission warning over deceptive COVID-19 health claims and has accumulated a pattern of unresolved consumer complaints, with at least two customers publicly stating they intend to pursue legal action. Anyone searching for an Enlighten Sauna lawsuit is most likely responding to that combination of federal scrutiny and customer grievances rather than to a filed case.
The FTC Warning Letter
On December 2020, the Federal Trade Commission sent Enlighten Sauna a warning letter after reviewing the company’s website and Facebook page and finding claims that infrared saunas could help prevent or treat COVID-19. The FTC said no competent and reliable scientific evidence supported the claims and that they violated the FTC Act. The agency ordered the company to stop making all such claims and to respond within 48 hours describing what it had done to comply.1Federal Trade Commission. Warning Letter to Enlighten Sauna
In April 2021, the FTC announced a second round of action directing 30 additional marketers to stop making unsupported COVID-related claims. Enlighten Sauna was again named, listed under the infrared sauna therapy category. Under the COVID-19 Consumer Protection Act, deceptive pandemic-related health claims carried civil penalties of up to $43,792 per violation.2Federal Trade Commission. FTC Directed 30 More Marketers to Stop Making Unsupported Claims Their Products Therapies Can The FTC’s warning letter page for Enlighten Sauna shows no further enforcement action beyond these two 2020–2021 letters.3Federal Trade Commission. Warning Letter – Enlighten Sauna
Consumer Complaints Behind the Lawsuit Talk
The Better Business Bureau gives Enlighten Sauna an F rating and has issued a formal Pattern of Complaints alert. Consumers filed 38 complaints against the company in the last three years, and 29 were marked unanswered. The company is not BBB accredited.4Better Business Bureau. Enlighten Sauna BBB Business Profile5Better Business Bureau. Enlighten Sauna BBB Complaints
The complaints cluster around a few recurring problems:
- Orders paid for but never shipped, with the company going silent or offering shifting explanations.
- Shipments arriving damaged, incomplete, or with wrong parts. One customer reported a June 2025 delivery missing the heater entirely, with broken pieces and incorrect components, and no response to follow-up.
- Refunds not issued after missed delivery timelines, sometimes with the company claiming the order was never placed or produced.
- Warranty disputes, including one customer told they had to pay a $500 deductible for replacement parts on defective electrical components, and another who bought a replacement heater for $975 after customer service did not help.6Better Business Bureau. Enlighten Sauna BBB Customer Reviews
Customers Who Say They Will Sue
At least two customers have publicly stated they plan to take legal action. One BBB reviewer said they would “pursue legal avenues” after an unfulfilled order and no refund. Another mentioned filing a claim in small claims court.6Better Business Bureau. Enlighten Sauna BBB Customer Reviews5Better Business Bureau. Enlighten Sauna BBB Complaints Whether either of those actions was actually filed is not confirmed in available records.
Who Owns Enlighten Sauna
Enlighten Sauna is a sole proprietorship owned by Alec Sparks, according to its BBB profile, and has been in operation since December 19, 2012.4Better Business Bureau. Enlighten Sauna BBB Business Profile No publicly reported lawsuits filed by or against the company or Sparks individually appear in the available record.