An “Elevate Jewels” charge on your credit card is almost always a $29.99 monthly subscription from elevatejewls.co, a site that enrolls buyers in a recurring “VIP Club” after an initial purchase. It usually shows up on statements as “elevatejewls.” To stop it, cancel the membership directly with the company and, if the charge was unauthorized, dispute it with your card issuer.
What the Charge Actually Is
The biller is Elevate Jewls (elevatejewls.co), which runs a monthly auto-billing program called Elevate Jewls VIP. Its product page lists the price at $29.99 per month, billed automatically until the customer cancels.1Elevate Jewls. VIP Club The company says that within five days of an order, customers receive an email asking them to consent to activate the membership, and that members get a 20% VIP discount and a $10 monthly store credit toward select products.
Check the spelling on your statement carefully. Elevate Jewls (elevatejewls.co, no “e” in “Jewls”) is a separate entity from Elevate Jewels (elevatejewels.co). The jewelry retailer Elevate Jewels has posted a notice on its contact page saying it does not offer a monthly subscription and is “not affiliated” with elevatejewls.co.2Elevate Jewels. Contact The near-identical names cause real confusion about who charged you.
The privacy policy for elevatejewls.co lists a UK contact address: Unit 22a, Amber Drive, Bailey Brook Business Park, Langley Mill, Nottingham, NG16 4BE.3Elevate Jewls. Privacy Policy The site’s terms of service do not name a formal registered business entity beyond “Elevate Jewls.”4Elevate Jewls. Terms of Service
How to Cancel the Membership
Elevate Jewls says VIP members can cancel at any time using any of three methods:1Elevate Jewls. VIP Club
- Email a cancellation request to info@elevatejewls.co.
- Log in to your account and cancel through the members portal.
- Call 1 (888) 897-2168.
The company says it sends a reminder five days before each recurring charge. Billing continues at $29.99 per month until you explicitly ask to cancel, so keep a copy of your cancellation email or a note of the call date and any confirmation number.
Disputing the Charge With Your Card Issuer
If you did not knowingly agree to the subscription, or if the company will not cancel it, dispute the charge through your card issuer. The Fair Credit Billing Act gives you strong rights on credit card charges.
Send a written dispute notice to your issuer within 60 days of the statement that first showed the charge.5Federal Trade Commission. Using Credit Cards and Disputing Charges Use the address the issuer designates for billing inquiries, not the payment address, and include your name, account number, and a description of the error. Certified mail with a return receipt creates a paper trail. Most issuers also take disputes through their app or website, but a written follow-up preserves your full legal rights.6Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Once you file, the issuer must acknowledge the dispute in writing within 30 days and finish its investigation within two complete billing cycles, up to a maximum of 90 days.7Consumer Financial Protection Bureau. Regulation Z – Section 1026.13 During that period, the issuer cannot try to collect the disputed amount, close or restrict the account over it, or report it as delinquent. You can withhold payment on the disputed portion while paying the rest of your balance.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Federal law caps liability for unauthorized credit card charges at $50, and many issuers offer zero-liability policies that go further.8Federal Trade Commission. Lost or Stolen Credit, ATM, and Debit Cards One boundary to know: if the charge hit a debit card instead of a credit card, the rules are different and less protective, and your exposure depends heavily on how fast you report it. Report a debit charge as soon as you spot it.
Reporting the Charge
You can also report the charge to agencies that track patterns of deceptive billing. The FTC accepts reports at ReportFraud.ftc.gov.9Federal Trade Commission. ReportFraud.ftc.gov The FTC does not resolve individual complaints or recover money for individual consumers, but reports feed a database used by more than 2,000 law enforcement agencies to spot patterns and build cases.10Federal Trade Commission. What to Do if You Were Scammed
State attorneys general also handle complaints about unauthorized charges and deceptive subscriptions. The National Association of Attorneys General maintains a directory at naag.org with each state’s complaint portal.11National Association of Attorneys General. Consumer File a Complaint Some states have stronger auto-renewal laws. California, for example, requires express affirmative consent before an auto-renewal charge, a straightforward online cancellation method when enrollment happened online, and annual reminders about the subscription.12California Attorney General. Consumer Alert on California’s Automatic Renewal Law If you live in a state with such a law, mention it when you complain; it strengthens your position with both the merchant and your card issuer.