A charge from Edible Connect LLC on your credit or debit card statement is the billing descriptor for an order placed through the Edible Arrangements website or app. Edible Connect is an affiliate company owned by the same family that founded Edible Arrangements, and it processes payments for the brand’s online orders, which is why its name — not the storefront name — is what shows up on your statement.1Slate. Edible Arrangements’ Pandemic Success and Franchise Revolt It is not a scam.
This kind of mismatch between the brand a customer recognizes and the entity that appears on a statement is common. Merchants often bill under a parent company, a legal entity, or a payment processor rather than the storefront name.2Forbes. What Is This Charge on My Credit Card Statement descriptors are also capped at roughly 25 characters, so abbreviated or unfamiliar versions of business names show up regularly.3Discover. What Is This Charge on My Credit Card
Check Whether the Charge Was Yours
Before disputing, run through a few quick checks. Search your email for an order confirmation from Edible Arrangements around the date of the charge. Ask anyone with access to your card — a spouse, a family member, an authorized user — whether they placed an order, since gifts drive a lot of purchases with this brand. Match the dollar amount and date on your statement against any receipts you find.
Edible Arrangements sells fruit arrangements, chocolate-dipped strawberries, baked goods, and similar gifts, and roughly 80 percent of its orders come through the website, according to corporate leadership.1Slate. Edible Arrangements’ Pandemic Success and Franchise Revolt That high online volume is why the Edible Connect descriptor turns up on statements so often.
How To Dispute the Charge
If you’re confident the charge is unauthorized or wrong, federal law gives you a clear process. Under the Fair Credit Billing Act, you can dispute a billing error by sending written notice to your card issuer within 60 days of the statement date on which the charge appeared.4Federal Trade Commission. Using Credit Cards and Disputing Charges Your letter should include your name, account number, the dollar amount and date of the charge, and why you believe it’s an error. Send it to the address your issuer designates for billing inquiries, not the payment address, and use certified mail so you have proof of delivery.5Federal Trade Commission. Disputing Credit Card Charges
Once the issuer receives your dispute, it has to acknowledge it in writing within 30 days and resolve it within 90 days. While the investigation is open, you don’t have to pay the disputed amount, and the issuer can’t report it as delinquent or send it to collections.6Federal Trade Commission. Fair Credit Billing Act
Federal law caps your liability for genuinely unauthorized credit card charges at $50, and many issuers apply zero-liability policies that waive even that.7FDIC. Consumer News
If you’ve already gone through your card issuer and aren’t satisfied with the result, the Consumer Financial Protection Bureau accepts complaints and can step in on your behalf.8Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
If You Placed the Order but Had a Problem
A dispute is meant for billing errors and unauthorized charges. If you did place an order and something else went wrong — a missed delivery, a refund you can’t get, a tip that wasn’t returned on an unfilled order — that’s a customer service matter with the merchant first. Edible Arrangements, headquartered in Atlanta and operating roughly 1,000 franchise locations worldwide, has drawn a high volume of complaints on this front.9Edible Arrangements. Edible Press Kit Its Better Business Bureau profile shows 227 complaints filed over the most recent three-year period, with delivery problems accounting for nearly half; 226 of those 227 were classified as unanswered, and the company is not BBB accredited.10Better Business Bureau. Edible Arrangements Headquarters Complaints Recent filings describe unfulfilled same-day deliveries, refund difficulties, and stores retaining delivery tips on orders that never went out.11Better Business Bureau. Edible Arrangements Headquarters Complaints
If the merchant won’t resolve a legitimate service failure, that can also become grounds for a chargeback through your card issuer, following the same written-dispute process described above.