A charge from eCompanyStore.com on your credit card or bank statement is almost always a purchase made through a private online merchandise store that Corporate Imaging Concepts (CIC) operates for a large employer. These storefronts sell branded apparel, hardware, software, and gift items to a company’s employees, interns, alumni, and in some cases their friends and family. If you don’t recognize the charge, the purchase likely came from your own account at one of those stores, or from someone using a discount pass tied to an employee benefit that routes payment through your card.
Why the Charge Doesn’t Match a Familiar Store Name
eCompanyStore is a platform, not a retailer. It hosts individual, branded storefronts for corporate clients including Amazon, Microsoft, Xbox, Guaranteed Rate, Kohl’s, and Floor & Decor,1ProcureCon. Corporate Imaging Concepts plus organizations such as AIG and Revolution Federal Credit Union. Even when a shopper thinks of the purchase as coming from “the Microsoft store” or “the AIG store,” payment is processed by CIC through Fiserv/CardConnect.2eCompanyStore. Privacy Policy
Fiserv’s platform limits statement descriptors to 22 characters,3Fiserv Developer. Soft Descriptor so the line item on your bill may be truncated or reference Corporate Imaging Concepts rather than the employer’s brand. That mismatch is the most common reason legitimate purchases look like fraud.
A second reason: friends-and-family passes. On the Microsoft store, an eligible employee can send up to 10 passes per fiscal year, each letting the recipient spend up to $250 of their own money on digital downloads at employee prices.4eCompanyStore. Microsoft Company Store Help If someone used a pass you gave them, or gave you one weeks ago, the resulting charge can be hard to place.
One thing the charge is not: an automatic subscription renewal. The Microsoft store, for instance, sells one-time product keys for services like Microsoft 365 and Xbox Game Pass, and the buyer has to return manually to purchase a new code when the subscription lapses.4eCompanyStore. Microsoft Company Store Help A repeat charge represents a separate purchase, not an auto-bill.
Contacting eCompanyStore About the Charge
Because the platform hosts multiple storefronts, the right phone number depends on which store the purchase came from. Confirmed contact points include:
- Microsoft Company Store support: 888-672-1355, Monday through Friday, 9:00 a.m. to 7:00 p.m. Pacific.5eCompanyStore. Contact Us – Microsoft
- General eCompanyStore Customer Care: 866-213-8980 or customercare@ecompanystore.com, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern.6eCompanyStore. Contact Us
- Other corporate stores: 877-588-8932 inside the U.S., 678-942-3100 outside the U.S., customercare@ecompanystore.com.7eCompanyStore. Terms of Use
The company’s mailing address is 5945 Cabot Parkway, Building 200, Suite 150, Alpharetta, Georgia 30005.8eCompanyStore. Privacy Policy – AIG The store’s website also has a contact form with dedicated dropdown options for “Cancel An Order” and “Return An Item.”9eCompanyStore. Contact Us
What You Can Return, and What You Can’t
Refund eligibility depends on what was purchased. Using the Microsoft store’s published policies as a reference:
- Branded apparel and logo merchandise: returnable within 90 days if unworn, unwashed, and in original packaging. A return form ships with the packing slip, and the buyer pays return shipping unless the store made an error.4eCompanyStore. Microsoft Company Store Help
- Hardware: refunds only, no exchanges. Email ecustomercare@corp-imaging.com with the order number and reason to receive a UPS return label.4eCompanyStore. Microsoft Company Store Help
- Software and games: non-returnable once activated or opened, unless defective.
- Undeliverable shipments: if a package is returned to the store because of a bad address, a refund is issued automatically.
Refund status appears in the Order History section of the site after you sign in.
Disputing the Charge With Your Card Issuer
If the merchant can’t or won’t resolve the problem, or if you’re confident the charge is unauthorized, the Fair Credit Billing Act gives you the right to dispute it with your credit card issuer.
- Act within 60 days of the date the first statement showing the charge was sent. Send a written dispute to the address the issuer designates for billing inquiries, not the payment address.10Federal Trade Commission. Using Credit Cards and Disputing Charges
- Include your name, account number, the disputed amount, and a clear explanation, along with copies of any supporting documents.11Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
- You don’t have to pay the disputed amount while the investigation is open. The issuer must acknowledge your dispute within 30 days and resolve it within two billing cycles or 90 days, whichever comes first, and can’t report the amount as delinquent or send it to collections during that time.10Federal Trade Commission. Using Credit Cards and Disputing Charges
- For genuinely unauthorized charges, federal law caps your liability at $50, and many issuers apply a zero-liability policy that goes further.10Federal Trade Commission. Using Credit Cards and Disputing Charges
Before filing a formal dispute, it’s usually faster to call eCompanyStore’s customer care line for the storefront on your order and ask them to identify the purchase. Many charges that look unfamiliar turn out to be a household member’s order, a friends-and-family pass, or a merchandise purchase whose descriptor didn’t match the brand on the box.