An Easy Fix Products charge on your credit card or bank statement most likely comes from Easy Fix Appliance Repair, a Frisco, Texas company that has drawn consumer complaints over deposits and refunds. If you didn’t authorize the charge, or you paid a deposit for a repair that was canceled or never done, federal law gives you 60 days to dispute it with your card issuer and get the money back.
The Business Behind the Charge
Easy Fix Appliance Repair operates from 1801 McCord Way, Apt 426, Frisco, TX 75033, with a website at easyfixservice.com and phone numbers (945) 308-3083 and (945) 239-2529. The Better Business Bureau gives the company an F rating and lists three complaints, none of which the business responded to. It is not BBB-accredited.1Better Business Bureau. Easy Fix Appliance Repair BBB Profile
The complaints follow one pattern: a customer pays a deposit, the repair is canceled or never performed, and the deposit is not returned despite repeated phone calls.1Better Business Bureau. Easy Fix Appliance Repair BBB Profile
Disputing a Credit Card Charge
Under the Fair Credit Billing Act, your liability for an unauthorized credit card charge is capped at $50, and most issuers apply a zero-liability policy on top of that.2Federal Trade Commission. Using Credit Cards and Disputing Charges To preserve your rights, send a written dispute to the billing inquiry address listed by your card issuer within 60 days of the statement date on which the charge first appeared. Include your name, account number, the charge amount and date, and why the charge is wrong.3Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
The issuer must acknowledge your dispute in writing within 30 days and resolve the investigation within 90 days. While the investigation is open, you can withhold payment on the disputed amount without being reported delinquent or charged interest on that portion.2Federal Trade Commission. Using Credit Cards and Disputing Charges Send the letter by certified mail with return receipt so you have proof of delivery.
Disputing a Debit Card Charge
Debit disputes fall under Regulation E of the Electronic Fund Transfer Act. The 60-day reporting window is the same, but the bank’s timeline is shorter: it generally must resolve the error within 10 business days, or provisionally credit your account and take up to 45 calendar days for most accounts.4Consumer Compliance Outlook. Error Resolution and Liability Limitations Under Regulations E and Z The bank carries the burden of proving the transaction was authorized; if it can’t, it must credit your account.5Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
Follow any phone call with a written dispute to the address your bank designates for billing errors, and keep copies of everything you send.6Federal Trade Commission. Disputing Debit Card Charges
Where Else to File a Complaint
A chargeback handles your money. Formal complaints can push the business into broader scrutiny.
- Texas Attorney General. The Consumer Protection Division takes complaints through an online portal. Include the business name and address, transaction dates and amounts, and your attempts to resolve the matter.7Texas Attorney General. Consumer Rights
- Consumer Financial Protection Bureau. If your bank mishandles the dispute, file online or call (855) 411-2372. The CFPB forwards complaints to the company, which generally has 15 days to respond.8Consumer Financial Protection Bureau. Submit a Complaint
- Federal Trade Commission. Report fraud at ReportFraud.ftc.gov. The FTC won’t resolve your individual case but uses reports to build enforcement patterns.2Federal Trade Commission. Using Credit Cards and Disputing Charges
If you live outside Texas, your own state attorney general’s consumer protection office accepts complaints, usually through an online form, phone, or email.9U.S. PIRG Education Fund. File a Consumer Complaint: How to Reach the Attorney General in Every State
When the Charge Isn’t the Appliance Repair Company
A separate company, EasyFix USA (legally EasyFix Rubber USA, Inc.), based in Tea, South Dakota, sells livestock housing and comfort products such as rubber mats and cow mattresses. It holds an A+ BBB rating with no complaints on file.10EASYFIX. EASYFIX USA11Better Business Bureau. EasyFix USA BBB Profile A charge from this business would be unusual on a personal statement unless you work in farming or ranching.
If neither business fits, the descriptor could be tied to a tech-support subscription scam. The FTC has warned about emails and texts claiming a “tech support subscription” has been renewed for hundreds of dollars, sending victims to a phone number that collects financial information. Check your actual statement to confirm a real charge exists before responding, and only contact companies through phone numbers you verify independently.12Federal Trade Commission. How to Spot, Avoid, and Report Tech Support Scams