A DRH Medical Group charge on your credit card or bank statement is the billing descriptor used by DRH Medical Group, PC, the medical practice entity behind the DrHouse telehealth platform at drhouse.com. If you, or anyone with access to your card, booked a virtual doctor visit, filled a prescription, or ordered a work or school excuse note through DrHouse, that is where the charge came from. DrHouse acts as a billing and collection agent on behalf of DRH Medical Group, PC, which is why the name on your statement doesn’t match the app or website you may remember using.
DRH Medical Group, PC operates in all 50 states and accepts insurance. Professional fees for the medical visit itself are charged by the provider entity rather than by DrHouse Inc. Document fees run higher than many patients expect: excuse notes for work or school start at $250 per note, depending on complexity.
Confirm the Charge Before You Dispute It
A quick check often explains the charge without a call to your bank.
- Search your email for messages from DrHouse or drhouse.com. The platform sends appointment confirmations and receipts tied to each virtual visit or prescription.
- Ask anyone in your household who has access to your card. Telehealth visits are quick to book, and family members sometimes use a shared payment method without mentioning it.
- Compare the dollar amount to what DrHouse charges. A $250 or higher amount is consistent with a document fee rather than a routine consultation.
- Contact DRH Medical Group directly at (510) 288-5742 or quality@drhouse.com and ask whether a visit was billed to your card.
If You Didn’t Authorize the Charge
If no one in your household used DrHouse and the charge still appears, treat it as a potentially unauthorized transaction.
Dispute It With Your Card Issuer
Call the number on the back of your card and report the charge. Most issuers also let you open a dispute from their app or website. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is limited when you report promptly, and the issuer must acknowledge a written dispute within 30 days and resolve it within 90 days. While the investigation is open, you don’t have to pay the disputed amount, and the issuer can’t report it as delinquent or send it to collections.
To preserve your FCBA rights, send a written dispute letter to the billing inquiries address your issuer designates, not the payment address. Include your name, account number, and a description of the charge. The letter must reach the issuer within 60 days of the date the first statement containing the charge was sent. Certified mail with a return receipt gives you proof of delivery.
Place a Fraud Alert and File a Report
If you think your card information was compromised, contact one of the three major credit bureaus to place a fraud alert. You only need to call one; it will notify the others. Equifax is at 1-800-525-6285, Experian at 1-888-397-3742, and TransUnion at 1-800-680-7289. A standard alert lasts one year and can be extended.
For broader identity theft concerns, the Federal Trade Commission runs IdentityTheft.gov, which walks you through a recovery plan, and can be reached at 1-877-438-4338. Internet-related fraud can also be reported to the FBI’s Internet Crime Complaint Center at ic3.gov.
If the Charge Is Yours but the Amount Looks Wrong
Sometimes you did use DrHouse but the amount doesn’t match what you expected, or you see a duplicate. Start by asking DRH Medical Group, PC for an itemized breakdown at (510) 288-5742 or quality@drhouse.com. Compare it against any receipt or confirmation email to spot a billing error, a duplicate, or a fee that wasn’t clearly disclosed up front.
If the provider won’t resolve it, the Consumer Financial Protection Bureau accepts complaints about billing and debt collection at consumerfinance.gov or (855) 411-2372. Your state attorney general’s office and state insurance department may also run consumer assistance programs that handle medical billing disputes.
Federal Protections That May Apply
The No Surprises Act, in effect since January 1, 2022, protects insured patients from certain surprise out-of-network bills and requires providers to give uninsured or self-pay patients a good faith estimate of expected charges before scheduled care. If the final bill exceeds the estimate by $400 or more, you can start a patient-provider dispute through the federal resolution process within 120 days of the bill date. The process carries a $25 fee, and while it is pending the provider cannot send the bill to collections or add late fees.
For the credit card side, the Fair Credit Billing Act is the main tool for billing-error disputes, with the 60-day written notice window described above. The CFPB and the FTC both publish guidance on how to use these rights.