Does Asurion Cover Battery Replacement? Carrier Plans, Claims, and Costs

Yes, Asurion does cover battery replacement in many cases, but whether yours qualifies depends on which plan you have. Wireless phone protection plans sold through AT&T, Verizon, and T-Mobile and administered by Asurion generally include battery replacement once your device is past its manufacturer warranty and fails a diagnostic test. Retail and appliance protection plans sold through places like Amazon and Home Depot usually treat batteries as consumable parts and exclude them, with a couple of narrow exceptions. If you don’t have a plan at all, uBreakiFix by Asurion will quote a paid repair after a free diagnostic.

Carrier Phone Plans That Include Battery Replacement

The most common path to a covered battery swap is through a wireless carrier’s protection program. The three major carriers each handle it a little differently.

AT&T Protect Advantage

AT&T’s Protect Advantage plans offer unlimited post-warranty battery replacements at a $0 service fee for eligible phones.¹ To qualify, your device has to be outside the manufacturer’s warranty, still power on, and fail to hold an adequate charge according to a ProTech diagnostic.² Battery replacements are offered for select devices in select areas, so neither every model nor every location is eligible.

Repairs happen in-store, by mail-in, or through a visiting technician. Asurion-certified technicians perform the work using new, refurbished, original, or non-original manufacturer parts, and the replacement itself carries a 60-day limited warranty.² The repair can void the original manufacturer’s warranty on the device.³ You can start a claim at phoneclaim.com/att or by calling 888-562-8662.

Verizon Mobile Protect

Verizon Mobile Protect covers battery replacement through its Extended Warranty component at a $0 service fee.⁴ Coverage is limited to select smartphones and depends on parts and technician availability, with eligibility decided when you file.⁵ If your model can’t be repaired, Verizon will send a replacement device instead and waive the usual $49 Extended Warranty replacement fee.⁶

One boundary to know about: the Verizon Extended Warranty isn’t available in Florida. Florida customers are covered for post-warranty malfunctions through the insurance portion of the plan, which carries its own damage deductible.⁷

T-Mobile Protection 360

T-Mobile’s Protection 360 covers the device and its standard battery against mechanical and electrical failure, including after the manufacturer’s warranty ends, with unlimited repairs and replacements for those failures. T-Mobile does not publish a single battery replacement fee; customers look up the service fee for their specific device at mytmoclaim.com/deductible.aspx.⁸

The warranty component of the plan covers defects in materials, workmanship, and normal wear and tear.⁹ The insurance side specifically excludes wear and tear, deterioration, and “mechanical breakdown and disturbance caused by battery power,” so a gradual battery decline falls on the warranty side rather than the insurance side of the plan.

How Degraded Does the Battery Have to Be?

Neither AT&T nor Verizon publishes a specific battery health percentage. Both require the device to power on but fail to hold an adequate charge as confirmed by diagnostic testing.³⁷

Asurion’s own guidance treats the commonly cited 80% figure as a rough guideline, not a firm rule, noting that “plenty of iPhones keep chugging along below 80%” and that real-world symptoms like short runtime or unexpected shutdowns matter more than the number alone.¹⁰ In practice, the on-the-spot diagnostic decides.

Retail, Appliance, and Home Plans Usually Exclude Batteries

Asurion’s product protection plans sold through retailers take the opposite approach from the carrier plans. Batteries are treated as consumable parts meant to be replaced periodically and are explicitly excluded from coverage.¹¹¹²

Two carve-outs are worth knowing. The Amazon plan covers one laptop battery replacement per year.¹¹ The Home Depot plan excludes batteries unless you buy a separate preventative maintenance add-on for lawn equipment, which reimburses 30% of the cost of a replacement battery.¹³ Otherwise, batteries in cordless vacuums, power tools, tablets, and similar devices are treated like light bulbs or filters.

Asurion’s home-focused plans such as Asurion Tech Care cover mechanical and electrical breakdowns, normal wear and tear, accidental damage, and power surges for laptops and home electronics.¹⁴ Whether a worn-out laptop battery qualifies as a covered mechanical breakdown isn’t spelled out on the marketing pages, so read your specific plan’s terms before counting on a claim.

Paying Out of Pocket at uBreakiFix by Asurion

You don’t need a plan to use Asurion for a battery swap. uBreakiFix by Asurion operates over 700 locations across the United States and runs mobile repair vans in some markets.¹⁵

Prices aren’t published online. Every visit starts with a free diagnostic, and the technician then quotes the job based on your device and parts. Most battery replacements finish in 45 minutes or less and come with a one-year limited warranty on parts and labor.¹⁶ If a local competitor advertises a lower price for the same repair, uBreakiFix will match it and take an additional $5 off.¹⁵

Parts sourcing depends on the brand. uBreakiFix is an Independent Repair Provider for Apple and uses Apple parts and tools on iPhones.¹⁷¹⁵¹⁸

Filing a Battery Replacement Claim

The claim process is similar across carriers but has small differences.

AT&T: File at phoneclaim.com/att or call 888-562-8662. A ProTech diagnostic confirms whether the battery qualifies for a $0 replacement.¹⁹
Verizon: Start the claim at phoneclaim.com/verizon or in the My Verizon app. Repair eligibility is set at the claim; if your model can’t be repaired, a replacement device ships at no additional fee.⁵
T-Mobile: Go to mytmoclaim.com to initiate the claim and look up your device-specific service fee. The Protection 360 app by Assurant also shows fee details.⁸

For a paid repair without a plan, no claim is needed. Walk into a uBreakiFix location or book a mobile appointment where offered, get the free diagnostic, and decide once you have the quote.¹⁶

1
AT&T. Protect Advantage Consumer Protection Brochure
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AT&T. AT&T Protect Advantage Multi-Device Terms
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AT&T. AT&T Protect Service Contract Multi-Device Terms
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Verizon. Verizon Device Protection Brochure
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Verizon. Extended Warranty FAQs
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Verizon. Verizon Mobile Protect
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Verizon. Verizon Mobile Protect FAQs
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T-Mobile. Phone Protection Plans
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EH Sciences. T-Mobile Premium Handset Protection Insurance and Warranty Terms
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Asurion. When to Replace iPhone Battery
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Amazon. Asurion Protection Plan Terms and Conditions
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Asurion. Asurion Appliance Terms and Conditions
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Asurion. Home Depot Protection Plan Terms and Conditions
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Asurion. Asurion Tech Care Laptop Warranty
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uBreakiFix. Cell Phone Battery Replacement
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Asurion. Phone Battery Replacement
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uBreakiFix. iPhone Battery Replacement
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Asurion. Google 90-Day Device Warranty Policy
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Asurion. Asurion AT&T Device Protection