A charge reading “DNCSS NASH ARENA CON” on your credit card or bank statement is a concessions purchase made at Bridgestone Arena in Nashville. The merchant is Delaware North Companies Sportservice, the company that has run food, beverage, and retail services at the arena since it opened in 1996.1NHL.com. Nashville Predators and Delaware North Introduce New Food Offerings at Bridgestone Arena If you or someone with access to your card bought food, drinks, or merchandise at a Predators game, concert, or other event there, that’s what you’re seeing.
Reading the Descriptor
Card networks give merchants very little room on a statement line. Visa allows just 25 characters for a merchant name, and some processors cap it at 22.2Visa. Visa Merchant Data Standards Manual That’s why the full name gets chopped down:
- DNCSS = Delaware North Companies Sportservice
- NASH = Nashville
- ARENA = Bridgestone Arena
- CON = concessions
At Bridgestone Arena, Delaware North operates the concession stands, suite catering, restaurants, and lounges throughout the building.3Delaware North. Delaware North and Bridgestone Arena Unveil New Food Offerings for 2025-26 Season Any card swipe at those points of sale will come through under this descriptor.
Check These Before You Call It Fraud
A few ordinary explanations account for most of these charges:
- A spouse, child, or authorized user on your account attended an event at Bridgestone Arena.
- The purchase posted a day or two after the event, so the date on your statement doesn’t match the date you were there.
- The amount reflects a round of drinks, a meal, or merchandise from a stand you don’t specifically remember.
Run through those first. If none fit, treat the charge as suspect and start working it.
Contact Delaware North First
Delaware North can look up the transaction and tell you what was bought, when, and at which point of sale inside the arena. For payment inquiries, email dnap@delawarenorth.com. For general customer service, use webinfo@delawarenorth.com. The corporate phone number is 716-858-5000.4Delaware North. Contact Us Have the date, amount, and last four digits of the card ready.
Disputing the Charge With Your Card Issuer
If Delaware North can’t resolve it, or you’re confident the charge is unauthorized, the Fair Credit Billing Act lets you dispute a billing error in writing within 60 days of the statement date on which the charge appeared.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill? Send the notice to the address your issuer designates for billing inquiries, not the payment address, and include your name, account number, and a description of the charge.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Your issuer must acknowledge the dispute within 30 days and resolve it within 90.6Federal Trade Commission. Using Credit Cards and Disputing Charges While it investigates, you can withhold payment on the disputed amount without being reported late or having your account closed. You still owe the rest of the bill.
If the card number was used without your permission, federal law caps your liability at $50, and most issuers waive that under a zero-liability policy.7FDIC. FDIC Consumer News If the issuer rules against you, you can request the documents it relied on and file a complaint with the Consumer Financial Protection Bureau.
One Thing This Charge Is Not
It’s not from Nashville’s convention center. Music City Center uses Sodexo Live! as its exclusive food and beverage provider, so a purchase there would not post under the DNCSS descriptor.8Nashville Convention & Visitors Corp. Music City Center Food and Beverage RFP If your statement reads “DNCSS NASH ARENA CON,” the purchase happened inside Bridgestone Arena.