A charge reading “DNC GE West Memphis” on your credit card or bank statement comes from Southland Casino Hotel in West Memphis, Arkansas. “DNC GE” is the merchant descriptor for Delaware North Companies Gaming & Entertainment, Inc., the subsidiary of Delaware North that owns and operates the property.1Delaware North. Corporate Structure2Southland Casino Hotel. Other Gaming Locations The “West Memphis” tag identifies which Delaware North gaming property the transaction came from.
What the Charge Could Be For
Southland is more than a casino floor. The property includes a 300-room hotel, several restaurants, live entertainment, retail, and a sportsbook branded as Betly, alongside slot machines and live table games.3Southland Casino Hotel. Southland Casino Hotel A “DNC GE West Memphis” line on your statement could be a hotel stay, a meal, a sports bet, or any other purchase at the venue. It is not automatically a gambling charge.
The merchant name on a statement often doesn’t match what you’d expect from a visit, so a trip you remember as “Southland” or a hotel booking you remember by the room confirmation can post under the parent subsidiary’s descriptor instead.
If You Don’t Recognize the Charge
Start at home. Check whether anyone else on the account — an authorized user, spouse, or family member — visited the property or booked something associated with it. Search your email for confirmations tied to Southland Casino Hotel, Betly, or a hotel reservation around the posting date. The posting date and the actual visit date can be a few days apart.
If nothing lines up, contact your card issuer. Under the Fair Credit Billing Act, you can dispute an unauthorized charge by sending written notice to the issuer’s billing inquiry address within 60 days of the statement date on which the charge first appeared.4Federal Trade Commission. Using Credit Cards and Disputing Charges The issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill? While the dispute is open, you don’t have to pay the contested amount, and the issuer cannot report it as delinquent.
Federal law caps your liability for an unauthorized credit card charge at $50 when you report within that 60-day window, and most issuers go further with zero-liability fraud policies that waive even that amount. If the charge is confirmed as fraud, the issuer will reverse it and notify the credit bureaus to correct any damage. You can also report the fraud at ReportFraud.ftc.gov or file a complaint with the Consumer Financial Protection Bureau.