A “DMM IT LTD” charge on your bank or card statement is a payment to a small private limited company registered in England, most likely for an app, in-app purchase, digital subscription, game-related transaction, or advertising service. The company is real and active on the Companies House register, but it has no consumer-facing brand, which is why the line on your statement looks unfamiliar. If you don’t recognise it, UK rules give you a clear route to stop any further payments and claim a refund.
Who DMM IT LTD Is
DMM IT LTD is a private limited company incorporated in England on 6 August 2021, company number 13552783, with a registered office in Romford.1Companies House. DMM IT LTD Overview2Companies House. Standard Industrial Classification of Economic Activities (SIC) Codes A charge from the company could therefore relate to any of those product areas. Its earliest accounts were filed dormant, but filings for the periods ending August 2024 and August 2025 are micro company accounts, which indicates it has started trading.3Companies House. DMM IT LTD Filing History You can confirm the company exists by looking up name or number 13552783 on the Companies House register.
How to Identify What You’re Being Charged For
Before treating the charge as fraud, work through the obvious sources. A small recurring amount often turns out to be a forgotten subscription or a free trial that converted to paid.
- Note the exact date, amount, and any reference shown on the transaction.
- Ask anyone who shares the card, bank account, or family app store account whether they bought something.
- Search your email for receipts or sign-up confirmations around that date, and for the name “DMM IT LTD”.
- Open your Google Play or Apple App Store purchase history. Given the company’s software SIC code, an app or in-app purchase is a plausible fit.
- Tap the transaction in your banking app. Many UK banks show a longer merchant description, a category code, or offer an in-app assistant that can help identify it.4Lloyds Bank. Unrecognised Transactions
Stopping a Recurring Payment
If the charge is a subscription you want to end, you can tell your card provider to stop future payments, and they must do so, even if you haven’t contacted the business first. The request needs to reach your card provider by the end of the business day before the next payment is due. Any payment taken after a valid cancellation counts as unauthorised, and the card provider must refund it.5FCA. Recurring Card Payments Stopping the card payment doesn’t end any underlying contract you have with the business, so you may still owe money under its terms; cancel the subscription with the provider as well.
Getting Your Money Back
If you did not authorise the payment at all, tell your bank. You must report an unauthorised transaction within 13 months of the payment date. Banks are required to refund unauthorised payments promptly, generally by the end of the next business day, unless they can show you authorised it or acted fraudulently.6FCA. Fraudulent Payments Citizens Advice notes that when you claim a transaction was unauthorised, the burden of proof is on the bank to show otherwise.7Citizens Advice. Your Payment Card Was Used Without Your Permission
If you authorised the payment but didn’t receive what you paid for, chargeback is the usual route. It applies to debit and credit cards and generally must be started within 120 days of the transaction or the expected delivery date. Chargeback is a card-scheme process rather than a legal right, so the outcome isn’t guaranteed.8UK Finance. Chargeback and Section 75
Section 75 of the Consumer Credit Act 1974 is stronger, making a credit card provider jointly liable with the seller, and claims can be made within six years. It applies only to credit card purchases over £100.8UK Finance. Chargeback and Section 75 Most app and digital entertainment charges sit below that threshold, so chargeback will usually be the relevant option.
If Your Bank Refuses
If your bank or card provider won’t refund you and you believe the charge was unauthorised, put in a formal complaint. If that doesn’t resolve it, you can take the complaint to the Financial Ombudsman Service, which can order refunds and compensation for distress or inconvenience.9Financial Ombudsman Service. Continuous Payment Authorities
Reporting Suspected Fraud
If someone has used your card details without your knowledge, report it beyond the bank. In England, Wales, and Northern Ireland, contact Report Fraud (formerly Action Fraud) on 0300 123 2040 or at reportfraud.police.uk. In Scotland, contact Police Scotland on 101 or Advice Direct Scotland on 0808 164 6000.10FCA. Report a Scam Keep copies of your statements, any emails, and your correspondence with the bank as evidence.