A charge from dfsup.com on your bank or card statement is almost always a recurring subscription fee from Dating Factory, a white-label network that runs the back end for a large number of independently branded dating sites. The descriptor confuses people because the name on the statement doesn’t match the site where the account was opened. Dfsup.com itself isn’t a dating site; it’s the payment-support domain operated by SAOC T/A Tyche Technologies SA, a Swiss company based in Sion that trades as Dating Factory.1DFSUP. Cookies Policy2Dating Factory. Terms and Conditions
Dating Factory handles payment processing, renewals, cancellations, and refunds for members across every site in its network, which is why one billing descriptor covers memberships bought on many different-looking websites.2Dating Factory. Terms and Conditions The dfsup.com homepage hosts a contact form where you can look up your payment reference and message support.3DFSUP. Payment Reference Page
Why the Charge Keeps Coming Back
Subscriptions on Dating Factory sites renew automatically for a period equal to the original term. A one-month plan renews monthly, a three-month plan every three months, and so on, until you actively cancel.4Dating Factory. Member Terms and Conditions The card is charged within 24 hours before the next billing period starts. If a payment fails, the system may retry for up to 30 days and can add an administrative fee of up to $3.00 per unsuccessful attempt.5Latina.Contact. Terms and Conditions
Because renewals continue indefinitely, people who signed up for a short trial months or even years earlier can still see the charges arriving today.
How to Cancel the Subscription
Deleting your dating-site profile does not stop the billing. The recurring payment has to be canceled separately, through the “Payments history” page of your account on the site where you originally signed up. The company applies a 14-day cancellation notice period, and it will not process cancellations during “payment processing time,” which can run up to five business days.4Dating Factory. Member Terms and Conditions
If you can’t identify which partner site the charge came from, use the payment reference number in your original confirmation email, or submit the descriptor and card details through the dfsup.com contact form. Support can also be reached by email at support@datingfactory.com or by phone at +1 (661) 451-1077.4Dating Factory. Member Terms and Conditions6Dating Factory. Contact Page Contact the company using the same email address you registered with, so the account can be located.
Refunds
Dating Factory’s stated policy is that no refund is available after services have been used, unless a technical error occurred.4Dating Factory. Member Terms and Conditions Approved refunds are processed within 30 days, calculated on a pro-rated basis, and may have an administrative charge deducted. Include your user registration details and the payment transaction ID in any refund request.
Disputing the Charge With Your Bank or Card Issuer
If the merchant won’t resolve the issue, or if you never authorized the subscription, you have separate rights through your bank or card issuer.
For credit card charges, the Fair Credit Billing Act lets you dispute billing errors and unauthorized charges. Send a written dispute to the card issuer’s billing-inquiry address within 60 days of the first statement showing the charge. The issuer must acknowledge within 30 days and resolve within 90 days.7Federal Trade Commission. Using Credit Cards and Disputing Charges You can withhold payment on the disputed amount while the investigation is pending, and the issuer cannot report it as delinquent.8California Department of Justice. Credit Cards: Dispute a Charge Liability for unauthorized credit card charges is capped at $50 under federal law.
For debit card or bank account charges, the Consumer Financial Protection Bureau recommends notifying the merchant in writing that authorization is revoked, then telling your bank and asking for a stop-payment order.9Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account Make the stop-payment request at least three business days before the next scheduled charge. Banks may charge a fee and may require written confirmation of an oral request within 14 days.10Office of the Comptroller of the Currency. Unauthorized Charges Monthly Any payment that clears after you’ve properly revoked authorization counts as an error under federal law, and the bank must work with you to recover the funds.
Filing a Regulatory Complaint
If the merchant and your bank both come up short, you can escalate. The CFPB accepts complaints at consumerfinance.gov/complaint or by phone at (855) 411-2372, and forwards them to the company, which generally must respond within 15 days.11Consumer Financial Protection Bureau. Submit a Complaint Deceptive billing and fraud can also be reported to the Federal Trade Commission at reportfraud.ftc.gov.