A Deseret Digital Media charge on your credit or debit card statement comes from Deseret Digital Media, Inc., the Salt Lake City company that runs KSL.com and its related online marketplaces. In most cases the charge traces back to a paid classified listing upgrade on KSL Classifieds, a ticket or voucher bought through KSL Deals, a fee tied to KSL Cars, or a digital advertising purchase. The descriptor reads “Deseret Digital Media” rather than “KSL,” which is why the line item often looks unfamiliar at first glance.
What the Charge Is Usually For
Deseret Digital Media bills under its corporate name for transactions across a family of sites and apps. The common sources are:
- KSL Classifieds upgrades, such as paying to feature or bump a for-sale listing on KSL.com.
- KSL Deals purchases, including discounted tickets or vouchers to attractions like Thanksgiving Point.
- KSL Cars listing fees, or transactions run through the Caramel digital checkout that’s integrated with KSL Cars.
- Dealer advertising packages purchased by businesses that list vehicles on KSL Cars.
- Digital advertising sold across the KSL network and Utah.com.
User-reported amounts have ranged from a few dollars up to figures around $50 or $63. Classifieds upgrades are purchased in advance and are nonrefundable regardless of when the item sells, so the charge often posts near the date the listing was created rather than when it ran out. Transactions run through the Caramel checkout on KSL Cars can also carry a credit card surcharge of up to four percent, which shifts the final amount away from the price a buyer or seller expected.
Why It Might Look Unfamiliar
Before treating the charge as fraud, check whether anyone with access to your card posted a classified ad, bought event tickets, or listed a vehicle on KSL.com. That includes a spouse, a family member, or any authorized user on the account. A quick search of your email for receipts from KSL or Deseret Digital Media usually surfaces the underlying purchase, and the delay between the transaction and the statement posting can be enough to make a legitimate charge feel unrecognized.
How to Contact Deseret Digital Media
If you want to ask the company directly what a charge was for, or request a correction, you can reach Deseret Digital Media at:
- Phone: 801-515-2309
- Online: the contact form at deseretdigital.com
- Mail: Deseret Digital Media, 55 North 300 West, Suite 400, Salt Lake City, Utah 84101-3502
Disputing an Unauthorized Charge With Your Card Issuer
If the charge is genuinely unauthorized, the Fair Credit Billing Act lets you dispute it with the bank or issuer that put it on your statement. You have 60 days from the date the charge first appeared on your statement to file a written dispute for billing errors, including unauthorized charges. While the issuer investigates, it cannot report the disputed amount as delinquent, and your liability for unauthorized credit card transactions is capped at $50. Most major issuers apply zero-liability policies that waive even that amount.
You can usually open the dispute through your bank’s app or website. Following up with a written letter sent to the issuer’s billing-inquiry address preserves the fullest legal protections under the FCBA.
If the Charge Is Actually a Deseret Book Subscription
Deseret Book Company is a separate entity under the same corporate parent, and its subscription services (Deseret Bookshelf Plus and Deseret Video+) renew automatically and could appear under a related billing descriptor. Those subscriptions are managed through the account page at DeseretBook.com or the Digital Services app. Deseret Book’s terms state that payments are nonrefundable and that no credits are given for partially used billing periods, though the company reserves discretion to issue credits case by case. Free trials place a temporary hold of about $1.00 on the card at signup, removed within 48 hours. Support for Deseret Book subscriptions is at support@deseretbook.com, not the Deseret Digital Media phone line above.