A line reading “CVS PHARMACY #2367” on your bank or card statement is a purchase made at CVS store number 2367. CVS labels every transaction with the word “CVS PHARMACY” followed by the individual store’s number, so the digits after the pound sign simply point to the location where the card was used.1Brex. CVS Charge The charge itself could be for anything CVS sells: a prescription, an over-the-counter product, groceries, cosmetics, or general merchandise.
Reading the Statement Line
The city and state of the store usually appear on the same statement line, which is the fastest way to place the purchase. Post dates can also trail the actual swipe by a day or two, so look at receipts and card activity within a 72-hour window around the date shown. Searching your email for the exact dollar amount can turn up a digital receipt, and it’s worth asking anyone else on the account whether they stopped at a CVS recently.
If the Charge Repeats Every Month
A recurring CVS charge usually points to a subscription rather than a store visit. CVS runs a paid membership called ExtraCare Plus, formerly CarePass, that bills $5 per month or $48 per year.2Fox Business. CVS ExtraCare Loyalty Program Members get a $10 monthly promotional credit, free shipping on CVS.com orders, free prescription delivery, a 24/7 pharmacist helpline, and 20% off CVS Health brand products.3Doctor of Credit. CVS CarePass Review It renews automatically until you cancel.
The regular ExtraCare loyalty card is a separate program and carries no fees.4CVS. ExtraCare Program Terms If something is billing you monthly, it isn’t the free card.
Getting CVS to Identify or Cancel It
Call CVS customer service at 1-800-746-7287 (1-800-SHOP CVS).5CVS. Help – Contact Us Give them the store number, date, and amount, and a representative can look up what was purchased or cancel an ExtraCare Plus membership. Prescription questions go to the 24/7 pharmacist line at 1-833-320-CARE.3Doctor of Credit. CVS CarePass Review
Disputing the Charge With Your Bank or Card Issuer
If CVS can’t resolve it, or the charge is genuinely unauthorized, take it to whoever issued the card. Under the Fair Credit Billing Act, you can dispute a billing error on a credit card by sending a written letter to the issuer’s billing-inquiry address within 60 days of the statement date. Include your name, account number, and a description of the disputed charge, and send it by certified mail with a return receipt to keep a record.6Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days, and the disputed amount cannot be reported as delinquent during the investigation.6Federal Trade Commission. Using Credit Cards and Disputing Charges Debit cards work a little differently. The bank generally has 10 business days to investigate, must issue a temporary credit if it needs longer, and in most cases has to reach a resolution within 45 days.7Consumer Financial Protection Bureau. How Do I Get My Money Back After an Unauthorized Transaction
If the outcome isn’t satisfactory, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint. If you think your card information was stolen, report it at IdentityTheft.gov as well.6Federal Trade Commission. Using Credit Cards and Disputing Charges