A CSC ServiceWorks charge on your statement almost always comes from a self-service machine you or someone in your household used: a washer or dryer in an apartment or dorm laundry room, a tire-inflation kiosk at a gas station, or a car vacuum. CSC ServiceWorks operates the equipment and processes the payment when a card is swiped or an app is tapped. If the charge looks wrong, you have three routes to a refund: the company’s online form, its mobile app, and, as a backup, a dispute with your bank.
What CSC ServiceWorks Actually Bills For
CSC ServiceWorks does not sell products. It installs and maintains equipment on other businesses’ or landlords’ property and collects the payment. Three categories cover nearly every charge:
- Laundry machines in apartment buildings, college dorms, and other shared laundry rooms, activated by coin, laundry card, or the CSCPay Mobile or CSC Go app.
- Tire inflation kiosks at gas stations and convenience stores, sometimes branded AIR-serv or XactAir.
- Self-service car vacuums at those same kinds of locations.
The company previously operated as Coinmach and Mac-Gray before consolidating into a single brand.1Google Play. CSC Service If you remember using Coinmach machines in an old building, the payment processor is now the same company.
How the Charge Reads on Your Statement
The descriptor usually starts with “CSC SERVICEWORKS” and adds a word that hints at what you used: LAUNDRY for a washer or dryer, AIR for an inflation kiosk, VACUUM for a car vacuum, TOP-UP for money loaded into the app, and ULTRA for a premium cycle. You may also see shortened forms like “CSC SERVICE WORKS” or “CSC SW.” A long merchant identification number often trails the name; it identifies the specific machine or location and is not a fraud indicator.
Why You May See Two Charges for One Load
When you swipe a card at a CSC ServiceWorks terminal, the system places a temporary pre-authorization hold before the machine starts. That hold is often larger than the final cost, and it exists to confirm the card has funds. Once the cycle ends, the hold drops off and the real charge posts.
How fast the hold disappears depends on your bank. Some release holds in hours; others take several business days. If your statement looks like a double charge, check whether one amount is marked “pending.” That pending line should vanish once the final charge settles.
Getting a Refund When a Machine Malfunctions
If a machine took your money and did nothing, the fastest path is the online refund form. Before you open it, gather:
- The machine ID, usually printed on the top right of the front panel in a format like “123-CSC.” If the sticker is missing, you can submit the request using the property address instead.2CSC ServiceWorks. Help Section
- The full street address of the building or location.
- The date the problem happened and the amount charged.
Submit the details on the refund request page.3CSC ServiceWorks. Refund Request Precise information moves the request through faster; a wrong machine ID or a vague address can stall it.
One important detail: refunds from the online form are issued as paper checks mailed by USPS, not credits to your card. The full process runs roughly 12 to 15 business days from submission to delivery, including review and mail time.2CSC ServiceWorks. Help Section
Getting a Refund From the CSCPay Mobile App
If you loaded money into CSCPay Mobile and want it back, the refund lives inside the app. Open the app, tap your email address on the home screen or go to “My Account,” and tap “Request Refund.” Enter the amount without a dollar sign, choose whether you want the money credited back to your card or kept as a CSCPay balance, select a reason, and submit. You can add the machine number if the refund is tied to a specific failure. A confirmation email arrives once the refund is processed.4CSCPay Mobile Help and FAQ. How do I request a refund
The in-app request is the only route that credits money back to your card. Requests submitted through the website form are refunded by mailed check.
When the App Charges You But No Credit Shows Up
Users have reported a recurring problem with CSCPay Mobile and CSC Go: the app displays a failed transaction, but the card is charged anyway and no balance appears in the account. If this happens to you, stop retrying. Each attempt can trigger another real charge.
Check your bank account to count how many charges posted, then submit an in-app refund request for the full amount lost. If the app is not working well enough to submit the refund, use the website form or call customer service.
Contacting CSC ServiceWorks Directly
If the online options are not getting results, customer service can be reached at 1-877-264-6622 or customerservice@cscsw.com. Phone support runs Monday through Friday, 6:30 a.m. to 7:30 p.m. CST, and weekends from 8:00 a.m. to 4:30 p.m. CST.2CSC ServiceWorks. Help Section Hold times can run long. Written disputes can be mailed to the company’s corporate address at 35 Pinelawn Rd, Suite 120, Melville, NY 11747.5CSC ServiceWorks. Contact Us Keep copies and dates of everything you send, since that record matters if you later escalate.
Disputing the Charge With Your Bank
If CSC ServiceWorks does not resolve the issue in a reasonable time, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act, you generally have 60 days from the date the statement containing the charge was issued to file a written billing-error dispute on a credit card. Debit card protections vary by bank but tend to follow similar timelines under the Electronic Fund Transfer Act.
Before you open the dispute, gather your evidence: screenshots of any app error, the confirmation number from your refund request, the date you contacted customer service, and the amount at issue. Your bank will ask for these when it opens the case. Most banks let you file the dispute through their app or website, which moves faster than a mailed letter.
A bank dispute works best as a backup rather than a first step. Chargeback investigations typically run 30 to 90 days. If the amount is small and the evidence of a malfunction or phantom charge is clear, many banks issue a provisional credit while they investigate.