A “COSMOPOLITAN RSRT ADV” charge on your credit card or bank statement is an advance deposit taken by The Cosmopolitan of Las Vegas when a hotel reservation is booked. “RSRT” is short for resort and “ADV” for advance. The amount usually equals the first night’s room rate plus tax, and it posts at the time of booking rather than at checkout.1MGM Resorts. Frequently Asked Questions If the line item is a surprise, it almost always ties back to a reservation you made, one someone made on your behalf, or an unauthorized booking on your card.
What the Deposit Covers
The advance deposit is a prepayment against your stay, not an extra fee. MGM Resorts, which owns The Cosmopolitan, charges an amount equal to the first night’s room rate and applicable taxes when the reservation is created.1MGM Resorts. Frequently Asked Questions The exact dollar figure depends on the room type, the nightly rate booked, and taxes.
Two other charges from the property are commonly confused with this one. The Cosmopolitan’s daily resort fee is $55 per night and covers amenities such as fitness-center access and Wi-Fi; it is billed daily during the stay, not as part of the advance deposit.2Frommer’s. Resort Fees Increase in Las Vegas for the Second Time in 2024 Separately, MGM properties place an incidental hold on your card at check-in of up to $100 per day, capped at $400.3Park MGM – MGM Resorts. Frequently Asked Questions That hold is temporary and should drop off after checkout, though it can take several business days.
Other Cosmopolitan Descriptors You Might See
The property uses different billing descriptors depending on which outlet processed the transaction, so multiple lines from the same trip are common. Known variants include “COSMOPOL-ADV DEP” (another form of the advance deposit), “COSMOPOL-FRONT DESK,” “COSMOPOL-BLUERIBBON 7R” for the Blue Ribbon restaurant, “COSMOPOL-SHARA SPA,” and “COSMOPOL-TEKKA BAR.”4Brex. The Cosmopolitan of Las Vegas Merchants can change descriptors over time, so slight wording differences are possible.
What To Do if You Don’t Recognize the Charge
Start with the hotel. Guest Services at The Cosmopolitan can be reached at 702-698-7000 or by email at resortservices@cosmopolitanlasvegas.com.5Cosmopolitan Las Vegas – MGM Resorts. Contact An alternative number listed for the property is 855-435-0005.4Brex. The Cosmopolitan of Las Vegas Have the transaction date, exact amount, and descriptor on hand so billing staff can locate it. The usual explanations are a forgotten reservation, a booking made by a travel companion or assistant, or an authorization hold that hasn’t cleared yet.
If the hotel can’t resolve it or you believe the charge is unauthorized, you can dispute it with your card issuer under the Fair Credit Billing Act. Send written notice to the issuer’s billing-inquiry address within 60 days of the statement on which the charge first appeared. Include your name, account number, and a description of the error. Certified mail with a return receipt is advisable. The issuer must acknowledge the complaint in writing within 30 days and resolve it within 90 days. While the investigation is open, you may withhold payment on the disputed amount, and the issuer cannot report you as delinquent for doing so. Federal law caps your liability for unauthorized charges at $50.6Federal Trade Commission. Using Credit Cards and Disputing Charges
One boundary worth keeping in mind: if the deposit matches a real reservation you or someone with access to your card made, it isn’t an erroneous charge, even if the timing surprised you. The money typically applies to your final bill at checkout rather than being an additional cost on top of the room.