A “CNP The New Yorker” charge on your credit card or bank statement is a card-not-present transaction from The New Yorker magazine, published by Condé Nast, and it almost always reflects a subscription payment — either an automatic renewal or a free trial that converted to paid. You can stop future charges by cancelling through your account on newyorker.com or through the app store where you originally signed up. The magazine’s stated policy is that it does not issue refunds for cancellations, so if you want your money back you will likely need to dispute the charge with your card issuer.
What CNP Means and Why The New Yorker Is Attached to It
“CNP” stands for “card not present,” a banking term for any transaction where the physical card is not swiped, tapped, or inserted at a terminal. Online purchases, phone orders, and recurring subscription charges all fall in this category.1Square. What Is a Card Not Present Transaction When a subscription renews, the merchant charges your saved card remotely, and some banks include the “CNP” tag in the billing descriptor they show on your statement. So the label just means The New Yorker billed you without you tapping a card — consistent with a subscription renewal.
Why the Charge Showed Up
Subscriptions to The New Yorker renew automatically. The magazine sends a reminder email before each renewal summarizing the rate you will be charged.2The New Yorker. FAQ If that email routed to spam or went to an inbox you no longer check, the charge can look like it came from nowhere.
The other common path is a free trial. New subscribers who sign up through the app get a seven-day trial that converts to a paid subscription at the current rate unless you cancel at least 24 hours before the trial ends on Apple devices, or before it ends on Android.3The New Yorker. App FAQ Once the trial converts, no refund is available.
It is also worth checking whether a discounted introductory offer you (or a household member) once bought has rolled into a full-price renewal. A 2019 class action, Granillo v. Condé Nast Entertainment, alleged that customers who purchased discounted, limited-issue subscriptions were enrolled in auto-renewal at higher rates without adequate disclosure; the case settled and was voluntarily dismissed in January 2021, with terms not publicly disclosed.4Top Class Actions. Vogue, Vanity Fair Class Action Says Subscriptions Auto Renew5PACER Monitor. Granillo et al v. Conde Nast Entertainment LLC et al
How to Cancel and Stop Future Charges
The cancellation route depends on where you signed up.
- If you subscribed on The New Yorker‘s website, log in at newyorker.com/account/profile, select “Manage Subscription,” and cancel there. You can also use the chat widget in the bottom-right corner of the site, or email support@newyorker.com with your account email, full name, and billing zip code.6The New Yorker. Contact Us
- If you subscribed through the iPhone or iPad app, The New Yorker cannot cancel it for you. You have to cancel through Apple’s subscription settings.3The New Yorker. App FAQ
- If you subscribed through the Android app, cancel through Google Play’s subscription management.
After you cancel, the subscription stays active through the end of the current billing period, and no further charges apply. You may still receive one or two issues after your cancellation date because of production lead times.2The New Yorker. FAQ
Getting a Refund or Disputing the Charge
The New Yorker‘s stated policy is that it does not offer refunds for cancellations.2The New Yorker. FAQ If you believe the charge was unauthorized, or that you were billed after cancelling, you can dispute it through your card issuer.
Under the Fair Credit Billing Act, your written dispute must reach the card issuer within 60 days of the date the first statement containing the charge was sent to you, at the address designated for billing inquiries. Include your name, account number, the transaction date and amount, and why you believe the charge is an error, along with any supporting documents. The issuer must acknowledge your dispute within 30 days and resolve it within 90 days. While the investigation is open, you do not have to pay the disputed amount or related finance charges, and the issuer cannot report the amount as delinquent.7FTC. Using Credit Cards and Disputing Charges Federal law caps your liability for unauthorized credit card charges at $50.8Discover. How to Dispute a Credit Card Charge
California residents who miss the 60-day window have another route: a “claims and defenses” dispute, which must be filed within one year, requires the disputed amount to exceed $50, and requires a good-faith attempt to resolve the issue with the merchant first.9California Office of the Attorney General. Credit Cards: Dispute a Charge Most issuers also accept disputes online or by phone, but sending written notice preserves the strongest legal protection.
Auto-Renewal Rules Worth Knowing
Recurring subscription billing is regulated. The federal Restore Online Shoppers’ Confidence Act requires online sellers using automatic renewals to clearly disclose all material terms before collecting billing information, obtain express informed consent before charging, and provide a simple way to cancel.10FTC. Restore Online Shoppers’ Confidence Act
State law adds more. California’s Automatic Renewal Law requires clear disclosure of post-trial pricing, affirmative consent before charging, and online cancellation for customers who signed up online.11LegiScan. California SB 313 New York’s General Business Law § 527-a requires that cancellation be at least as easy as sign-up and mandates advance notice before renewal of longer-term contracts.12New York State Senate. General Business Law Section 527-A Florida voids automatic renewal provisions that were not clearly disclosed and requires 30-to-60-day advance notice before renewal of contracts lasting 12 months or more.13Florida Legislature. Florida Statute 501.165 If the sign-up disclosures or cancellation process you experienced fell short of what your state requires, that history strengthens a dispute with your card issuer and can support a complaint to your state attorney general.
How to Reach The New Yorker
- Phone (U.S.): 1-855-680-3077
- Phone (international): 1-332-239-6553
- Email: support@newyorker.com (include your account email, full name, and billing zip code)
- Online chat: the widget in the bottom-right corner of newyorker.com6The New Yorker. Contact Us