A line reading CLP MYFITNESSMODE on your bank or card statement is a recurring subscription fee from a digital fitness platform called MyFitnessMode. Most people who see the CLP MyFitnessMode charge signed up for a low-cost trial through a social media ad and were then rolled into a full-price monthly plan when the trial ended. You can stop it by canceling the subscription, blocking future charges at your bank, and disputing the ones already posted.
What the Descriptor on Your Statement Means
The line usually appears as CLP MYFITNESSMODE, CLP*MYFITNESSMODE, or a similar variation followed by a string of digits. “CLP” is a prefix assigned by the payment processor that routes the transaction; it identifies the merchant’s payment facilitator, not a security feature. The digits after the name are the merchant ID your bank uses to track the vendor. The exact format may look different in a mobile app, a PDF statement, or an online dashboard, but any version containing “MyFitnessMode” points to the same subscription service.
MyFitnessMode Is Not MyFitnessPal
The names cause understandable confusion, but these are two separate companies. MyFitnessPal is the well-known calorie-tracking app. MyFitnessMode is a smaller digital wellness service that markets primarily through social media ads. If you’re trying to resolve a charge, contact the right company; reaching out to MyFitnessPal support about a MyFitnessMode charge won’t get you anywhere.
How the Charge Usually Started
The pattern behind most MyFitnessMode charges follows a familiar subscription-trap playbook. A targeted ad offers access to workout plans, meal guides, or AI-powered coaching for a nominal introductory fee, often just a few dollars. The signup page collects your card information, and the fine print discloses that after the trial window closes (usually a few days to two weeks), your card will be billed at the full monthly rate. Because many people skip the terms, the first full-price charge arrives as a surprise.
Under the FTC’s updated Negative Option Rule, businesses must clearly disclose the cost, frequency, and renewal terms of a subscription before collecting your payment information, and they need your explicit consent to charge you. Burying that authorization inside a wall of terms-of-service text doesn’t count.
How to Cancel the Subscription
Start at the MyFitnessMode website. Log into the account you created during signup and look for a subscription or account settings page where you can turn off auto-renewal. If you signed up through an iOS or Android app, the subscription may be managed through your Apple or Google Play account instead, so check your app store subscription settings there.
If you can’t log in or the site doesn’t offer a clear cancellation path, send a written cancellation request to the support email address listed on the site. State your name, the email you registered with, and that you want to cancel immediately. Send it from the same email you used to sign up so they can match it to your account. Keep a copy of everything. A screenshot of the sent email with its timestamp is solid evidence if billing continues.
The FTC’s click-to-cancel rule requires that canceling be as simple as signing up. If you enrolled online, the company must let you cancel online. They can’t force you into a phone call or a chatbot designed to talk you out of leaving.
Stopping Future Charges at Your Bank
Canceling through the merchant is the first step, not always the last. If you don’t trust the company to honor the cancellation, contact your bank or credit union directly. You can revoke the merchant’s authorization to charge your account and ask the bank to place a stop payment order on future transactions from that vendor. The Consumer Financial Protection Bureau recommends following up in writing after calling so there’s a paper trail.
For extra protection, ask your bank to issue a new card number. This breaks the billing relationship entirely because the merchant’s stored card data no longer works. The trade-off is that you’ll need to update the number with every other service that bills you automatically.
Disputing the Charge and Getting a Refund
Ask the merchant for a refund first. Some subscription companies will reverse the most recent charge without much pushback, especially if you’re closing the account at the same time. If they refuse or don’t respond, your dispute rights depend on whether the charge hit a credit card or a debit card.
Credit Card Charges
If the charge is on a credit card, the Fair Credit Billing Act gives you the right to dispute billing errors with your card issuer. Send a written notice to your issuer’s billing-inquiries address within 60 days of the statement date that shows the disputed charge. Include your name, account number, the amount you believe is wrong, and why you think it’s an error. Certified mail with a return receipt gives you proof it arrived on time.
Once the issuer receives your notice, it must acknowledge it within 30 days and resolve the dispute within two complete billing cycles, but no longer than 90 days. During the investigation, you don’t have to pay the disputed amount, and the issuer can’t report you as delinquent for withholding it. If the investigation goes your way, the charge is permanently reversed.
The 60-day window is strict. Miss it and you lose FCBA protection for that charge, even if it was genuinely unauthorized.
Debit Card Charges
Debit card charges fall under the Electronic Fund Transfer Act and its implementing rule, Regulation E. When you report an error, your bank has 10 business days to investigate. If it needs more time, it can extend to 45 days, but only if it provisionally credits your account within the initial 10 business days so you have access to the money while the review continues.
The definition of a disputable “error” under Regulation E is narrower than under the FCBA. It covers unauthorized transfers, incorrect amounts, and missing transactions from your statement. It does not cover situations where you authorized a purchase but are unhappy with the service, a dispute that’s easier to win on a credit card. This is one reason consumer advocates generally recommend using credit cards for online subscriptions.
Reporting Deceptive Signup Practices
Disputing gets your money back. Filing a complaint helps regulators spot patterns. If you believe MyFitnessMode used deceptive practices to enroll you, such as unclear pricing, pre-checked consent boxes, or a cancellation process deliberately harder than signup, report it to the FTC at reportfraud.ftc.gov. The FTC doesn’t resolve individual complaints, but it uses report volume to identify companies worth investigating. You can also file with the Consumer Financial Protection Bureau if your bank mishandled the dispute itself.