A charge labeled “CLKBANK.COM” or “CLKBANK*COM” on your statement comes from ClickBank, an online marketplace that processes payments for thousands of independent sellers of digital courses, e-books, software, supplements, and similar products.1ClickBank Support. What Is This CLKBank Charge From? The name on your statement is the payment processor, not the product page you actually bought from, which is why the charge often looks unfamiliar. You can identify the exact purchase using ClickBank’s free order lookup, and most products come with a default 60-day refund window.
Why the Charge Shows Up This Way
When you click “Buy Now” on a landing page for a weight-loss program, a language course, or a survival guide, the money usually flows through ClickBank’s payment system even though ClickBank’s name never appears on the sales page. That’s why your statement reads “CLKBANK” instead of the brand you recognize. The phone number 800-390-6035 sometimes appears next to the charge.
The most common product categories on the platform are supplements, weight-loss and health guides, beauty products, self-help and spirituality courses, survival guides, and e-business tools.2ClickBank. View Marketplace If anyone in your household recently bought something in one of those categories through an online ad or email link, that’s almost certainly your charge.
How to Look Up Your Order
ClickBank runs a dedicated lookup page at clkbank.com where you can pull the details of any purchase tied to your card.3ClickBank. ClickBank Customer Service – Order Lookup and Support You need the email address used at checkout plus one of the following:
- The order number from the ClickBank receipt email
- The last four digits of the card that was charged
- The billing zip code on the card
Enter your email and one of those, then click “Look Up My Order.”4ClickBank. ClickBank Customer Service Order Lookup Support The results page shows the product name, the vendor, the amount charged, and whether the purchase includes a recurring subscription. Once you see the product name, you’ll usually recognize the purchase, or figure out which family member made it.
If nothing comes up, try any other email addresses you use for online shopping. People often check out with a secondary email and forget. An older zip code is worth trying if you’ve moved.
How to Get a Refund
The same results page that shows your order gives you the option to request a refund. ClickBank’s default return window is 60 days from the purchase date, and most products fall under that policy.5ClickBank. ClickBank Return and Subscription Cancellation Policy Individual sellers can set a custom refund period of 30 to 90 days, so your window may differ.6ClickBank Support. Flexible Refunds If the refund period has expired, the refund option simply won’t appear on your order page.7ClickBank. How Do I Get a Refund for a ClickBank Product I Have Purchased?
One caveat: because many of these products are digital downloads, you’ve already received the file by the time you ask for your money back. ClickBank reserves the right to issue a partial refund rather than a full one in those cases.5ClickBank. ClickBank Return and Subscription Cancellation Policy Straightforward requests within the return window usually go through. Save the confirmation number ClickBank gives you after you submit the request in case the refund doesn’t post to your account.
Canceling a Recurring Subscription
Recurring charges are the harder version of this problem. A lot of ClickBank products include a subscription: a monthly supplement shipment, ongoing course access, or a membership site. If your order lookup shows an active subscription, you can cancel it from the same order-details page.
Canceling stops future charges. It does not automatically refund past ones. If you want your money back for the most recent charge, request the refund separately from the cancellation.
What to Do If You Didn’t Authorize the Charge
If the lookup confirms no one in your household made the purchase, or charges keep coming after you canceled, treat the transaction as unauthorized. Your next move depends on whether it hit a credit card or a debit card, because the legal protections are very different.
Credit Card Charges
Federal law gives you the right to dispute a billing error by sending written notice to your card issuer within 60 days of the statement date that first showed the charge.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Include your name, account number, the disputed amount, and why you believe it’s wrong. Send the notice to the billing-inquiries address on your statement, not the payment address.9Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, no more than 90 days total. While the investigation is open, the issuer cannot try to collect the disputed amount or report it as delinquent.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Most issuers also let you open disputes by phone or in their app, which is faster, though the written notice is what triggers the full legal protections.
Debit Card Charges
Debit card fraud is more urgent because the money is already out of your checking account, and your liability grows the longer you wait to report it:10Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
- Report within 2 business days: liability capped at $50.
- Report after 2 business days but within 60 days of your statement: liability up to $500.
- Report after 60 days from your statement: no cap on liability for unauthorized transfers that occur after that window.
Call your bank the same day you spot an unauthorized debit charge. Don’t wait until you’ve investigated. Ask for a new card number at the same time so any future charges from the same source are blocked.
Before You Assume Fraud
A few situations account for most surprise CLKBANK.COM charges. Free trials are the biggest one: many vendors offer a free or low-cost trial that converts to a full-price subscription after a set number of days, and forgetting to cancel before that window closes triggers the charge. Another common explanation is that someone else in the household, often a spouse or teenager, used a saved card in the browser.
Affiliate marketing drives a lot of these purchases through social ads, email campaigns, and review sites that lead to impulse buys you may not remember a week later. If the amount matches a common digital-product price like $37, $47, or $67, search your email, including the spam folder, for a receipt from ClickBank or a product name you recognize. If nothing turns up and the lookup tool returns no results either, treat the charge as unauthorized and move on the dispute steps above. Acting quickly gives you the strongest protections on either type of card.