A Clear Live LLC charge on your credit card or phone bill almost always comes from ClearLive (Clear.Live), a conference-calling and web-conferencing company based in Saco, Maine. On credit card statements the charge appears under the generic descriptor “Conference Call Services” rather than the ClearLive name, which is why many people don’t recognize it.1ClearLive. Terms and Conditions
What the Charge Is Paying For
ClearLive sells audio and web conferencing on monthly subscription tiers, with paid plans starting at $10.99, $12.99, and $14.99 per license per month after a 30-day free trial.2ClearLive. Web Conferencing If you’re seeing a recurring card charge, it’s likely one of those subscriptions or a premium conferencing add-on such as a personalized dial-in number, toll-free access, or call recording.
Standard conference calls are a different story. ClearLive doesn’t bill you for those directly; the minutes show up on your regular phone bill through your own carrier.1ClearLive. Terms and Conditions So a phone-bill line item connected to ClearLive may not mention the company at all, and a card charge will read as “Conference Call Services.”
Recurring subscriptions bill monthly starting the day the service is activated. Per-conference premium charges hit your card when the conference ends. Taxes are added on top of the listed price.1ClearLive. Terms and Conditions
How To Cancel and What the Refund Policy Says
ClearLive says you can cancel at any time. Once you cancel, you won’t be billed for future terms, but service continues through the end of the current billing period.3ClearLive. Privacy Policy If your account is on an automatic renewal term, the company requires at least 30 days’ notice before the next renewal starts.
Refunds are narrow. ClearLive’s terms state that it does not refund services already paid for and does not credit partially used billing periods or used chargeable features like toll-free or international dial-in numbers.1ClearLive. Terms and Conditions Any refund beyond that is at the company’s discretion.
If a card on file can’t be authorized five days before a billing due date, ClearLive says it will notify you to update your payment information; if you don’t update by the due date, it reserves the right to cancel all services on the account.1ClearLive. Terms and Conditions
When Charges Keep Coming After You Cancel
Some customers have reported charges continuing after they believed they had canceled. ClearLive’s Better Business Bureau profile shows eight complaints filed against the company; ClearLive is not BBB accredited and holds an A- rating.4BBB. ClearLive Business Profile One reviewer described being billed monthly for five months after porting their phone number away, canceling, and emailing the company. The BBB profile notes that consumers can also file complaints with the Federal Communications Commission or the Maine Public Utilities Commission.
If cancellation alone doesn’t stop the billing, your credit card dispute rights are the stronger tool.
How To Dispute the Charge With Your Card Issuer
The Fair Credit Billing Act gives you the right to dispute a credit card charge in writing. The key rules:
- Your written dispute must reach the card issuer within 60 days of the first statement showing the charge. Send it to the issuer’s billing inquiry address, not the payment address, and use certified mail with return receipt.5FTC. Using Credit Cards and Disputing Charges
- The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days.5FTC. Using Credit Cards and Disputing Charges
- You can withhold payment on the disputed amount during the investigation. The issuer cannot report you as delinquent, close your account, or take legal action on that amount while it’s being investigated.5FTC. Using Credit Cards and Disputing Charges
- Federal law caps your liability for unauthorized charges at $50.5FTC. Using Credit Cards and Disputing Charges
If you believe the charge is outright fraud rather than a forgotten subscription, call your card issuer immediately to report it and request a new card number. You can also place a fraud alert with the major credit bureaus and file a report at IdentityTheft.gov.
The Arbitration Clause Does Not Block a Card Dispute
ClearLive’s terms include a mandatory arbitration clause and a class action waiver for U.S. users, and impose a one-year statute of limitations on filing claims.3ClearLive. Privacy Policy Those provisions govern claims brought against the company. They do not override your separate right under federal law to dispute the charge through your credit card issuer.