A charge labeled “CIC Premium” on your bank statement is almost always an automatic premium payment to Combined Insurance Company of America, a supplemental insurance provider owned by Chubb. It means an active policy, in your name or someone on the account, is drawing from your bank through a recurring ACH withdrawal. If the charge is unfamiliar, that doesn’t automatically mean fraud. These enrollments often happen at a new job or during a visit from an insurance agent, and the paperwork fades from memory long before the debit catches your eye.
What Combined Insurance Sells
Combined Insurance Company of America is a Chicago-based Chubb subsidiary that sells individual supplemental accident, disability, health, and life policies.1Combined Insurance. About Combined and Chubb Supplemental policies pay cash benefits on top of whatever your primary health or life coverage already does, filling in deductibles, lost wages, or hospital bills your main plan only partially covers.2Combined Insurance. About Chubb
Premiums typically run between $20 and $80 a month, which is part of why they sit quietly on a statement for a long time before anyone questions them. The company is a real, licensed insurer. Whether the policy is one you still want is a separate question.
Why You May Not Remember Signing Up
Three enrollment paths account for most of the “I never signed up for this” reactions.
The first is workplace benefits enrollment. Combined Insurance partners with many employers to offer voluntary supplemental coverage alongside medical and dental during onboarding or open enrollment. If you authorized a direct bank withdrawal at the time rather than a payroll deduction, the premium shows up on your bank statement instead of your pay stub.
The second is an agent visit. Combined uses a large network of sales agents who meet with people at work or at home, and the paperwork you signed years ago can still be the authorization behind today’s charge.
The third is direct mail or phone enrollment, where a mailer or sales call led to a signed or verbal authorization for recurring withdrawals.
In every case, the authorization sets up ACH debits that keep running until the policy is actively canceled.3eCFR. 12 CFR 1005.10 – Preauthorized Transfers There is no expiration date built into it.
Confirm the Charge Before You Cancel
A few minutes of checking can save you from accidentally dropping coverage you’d rather keep, or from canceling the wrong policy entirely.
Write down the exact dollar amount, posting date, and any reference numbers next to the charge. Search your email and paper files for anything from Combined Insurance or Chubb, including welcome letters and premium notices, which carry the policy number you’ll need. If the charges started around the time you began a job, your HR team can tell you whether Combined is one of their voluntary benefit providers.
You can also log in at my.combinedinsurance.com to view active policies and payment history; first-time users set up an account with name, Social Security number, and zip code.4Combined Insurance. Policyholder Center To speak with someone, call customer care at 1-800-225-4500 in all states except New York, and 1-800-951-6206 in New York.5Combined Insurance. Policyholder Center Have the statement in front of you.
How to Cancel and Get Any Refund You’re Owed
If you’ve confirmed the charge and want it to stop, the cleanest path is a phone call to Combined Insurance at 1-800-225-4500. Ask the representative to process a full policy cancellation, not just a payment pause. Get a confirmation number, and ask for written confirmation by email or mail. Without documentation, you have no proof the cancellation was processed if debits continue.
Then check whether a refund is owed. Every state requires insurers to offer a free-look period, typically 10 to 30 days after you receive a new policy, during which you can cancel for a full premium refund. If the policy is new and still in that window, you’re entitled to every dollar back. The exact length depends on your state.
After the free-look period, insurers generally owe a refund of unearned premium, meaning the portion of any premium already paid that covers dates after cancellation takes effect. State rules vary on timing, but most require the refund within 15 to 60 days of cancellation.
If You Never Authorized the Policy: the 60-Day Deadline
If no one on the account ever signed up for Combined Insurance, treat this as an unauthorized electronic fund transfer and act fast. Under Regulation E, you must report an unauthorized EFT to your bank within 60 days of the bank sending the statement where the charge first appeared.6eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors Miss that window and you can be held liable for any further unauthorized charges after the deadline, with no cap.7eCFR. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
When you file the dispute, the bank has 10 business days to investigate. If it needs longer, it can take up to 45 days, but it must provisionally credit the disputed amount to your account within those first 10 business days and let you use the funds while the review continues. Once an error is confirmed, the bank must correct it within one business day and send you written results.8Consumer Compliance Outlook. Top Federal Reserve System Violations in 2024: Regulation E Error Resolution Requirements
The clock on the 60 days starts when the statement is sent, not when you notice the charge. If you’ve been missing statements, pull them now.
Stopping Future Withdrawals Through Your Bank
Even if you’ve asked Combined Insurance to cancel, you can independently shut off the next debit at the bank. Regulation E lets you stop any preauthorized recurring withdrawal by notifying your bank at least three business days before the next scheduled payment date, either orally or in writing.3eCFR. 12 CFR 1005.10 – Preauthorized Transfers The bank must comply regardless of what the insurer has or hasn’t done on its end.
Stop payment orders typically cost $15 to $35 and stay active for a limited period, often six months to two years, so ask your bank about its terms. If a charge comes through anyway after a valid stop payment order, the bank is on the hook for the amount.
A stop payment is the right backup when a cancellation request is dragging. It’s not a substitute for canceling the policy itself, because an uncanceled policy keeps generating premium obligations even when the debits are blocked.
Escalating to Your State Insurance Department
When direct contact with Combined Insurance doesn’t resolve a billing dispute, cancellation problem, or unauthorized charge, your state insurance department can step in. State regulators can compel insurers to respond and order corrective action.
The National Association of Insurance Commissioners maintains a directory of every state’s department at content.naic.org/state-insurance-departments. Most states take complaints through an online form that asks for the insurer’s name, your policy number, a description of the problem, and the resolution you’re seeking.
It’s worth filing even if the insurer eventually fixes your issue on its own. Regulators track complaint patterns by company, and that record is what drives broader action protecting other policyholders.