A charge labeled CHB DIS Insurance on your bank statement is a premium payment pulled by Chubb, one of the largest insurers in the world, for a disability or supplemental insurance policy. The debit runs through the ACH network, and it almost always traces back to coverage you signed up for directly, through a former employer’s benefits enrollment, or as an add-on to a bank or credit card account. If you don’t remember authorizing it, the charge isn’t automatically fraud, but federal law gives you clear ways to verify it, stop it, and get your money back if it shouldn’t be there.
What the Abbreviation Means
“CHB” is a shortened form of Chubb, which runs a workplace benefits division administered through its subsidiary, Combined Insurance. “DIS” generally points to a disability insurance product, though the same code is sometimes used for related supplemental coverages like accident or hospital indemnity plans. Banks compress company names and product types to fit the limited description field in ACH transactions, so “Chubb Disability Insurance Premium” gets squeezed into something that reads like a riddle.1Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
How the Charge Got on Your Statement
The most common path runs through a workplace. Many employers offer voluntary supplemental insurance during onboarding or open enrollment, and employees sometimes check a box for disability or accident coverage without fully registering what they signed up for. While you’re still employed, premiums come out as payroll deductions, so nothing shows up in your checking account.
The surprise usually comes after you leave that job. Many supplemental policies include a portability clause that keeps the coverage in force after separation. When payroll stops, the insurer switches to drafting premiums directly from the bank account you provided during enrollment. The charge can appear months later, and it looks like it came out of nowhere.
A second path is coverage bundled with a bank account or credit card. Some financial institutions sell credit protection, accidental death, or identity theft insurance as add-ons at account opening, and Chubb underwrites a number of these. The authorization is often buried in paperwork signed at the counter. Federal rules require your signed or electronically authenticated consent before any preauthorized recurring debit can begin, so a legitimate charge should have a paper trail somewhere.2Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers
What Kind of Policy You Likely Have
Chubb’s workplace benefits division sells several products that can appear under the “DIS” code. Before you cancel, it helps to know which one is drafting your account, because some of these policies are worth keeping.
- Disability insurance: pays a monthly benefit replacing part of your income if an illness or injury keeps you from working. Long-term policies typically replace 60 to 80 percent of gross pay, with a waiting period of 90 to 180 days before benefits begin.3Chubb. Policyholder Products – Chubb Workplace Benefits
- Accident coverage: pays a lump sum or scheduled benefits for specific injuries like fractures, dislocations, or burns, regardless of any other insurance you carry. Sometimes marketed as accidental death and dismemberment (AD&D).
- Hospital indemnity: pays a flat daily cash amount while you’re hospitalized as an inpatient. The money goes to you, not the hospital, and can be spent on deductibles, copays, transportation, or anything else.3Chubb. Policyholder Products – Chubb Workplace Benefits
If this is your only disability coverage and your job is physically demanding or short on paid sick leave, canceling could leave a real gap. If you have coverage elsewhere, or you never knowingly signed up, canceling is straightforward.
If You Don’t Recognize the Charge
Start with old records. Check benefits summaries, enrollment confirmation emails, or any paperwork from a former employer. If you find evidence you enrolled, the charge is almost certainly legitimate even if you’d forgotten it. Then call Chubb’s workplace benefits line at 1-800-225-4500 and ask them to pull up your policy using the transaction details.4Chubb. U.S. Customer Support – Chubb
If you genuinely never authorized the debit, the Electronic Fund Transfer Act caps your liability. Report the unauthorized transfer to your bank within two business days of learning about it and your exposure is limited to $50. Report between two and 60 days of your statement date and the cap rises to $500. After 60 days, you risk losing anything the bank can show a timely report would have prevented.5Office of the Law Revision Counsel. 15 U.S. Code 1693g – Consumer Liability
File a formal error notice with your bank. The bank must investigate within 10 business days, or it can extend to 45 days as long as it provisionally credits your account during the investigation so you aren’t out the money.6Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
How to Cancel the Policy and Stop the Debit
Cancellation is two steps, and skipping either one usually causes problems.
First, contact Chubb directly. Have your bank statement in front of you with transaction dates, amounts, and any reference numbers from the description field. If the coverage started through a former employer, dig up the old policy number if you can; it sometimes lives in benefits portal archives or in the original enrollment confirmation email. Ask for written confirmation of the cancellation and the effective date. Expect a final prorated charge for coverage between your last payment and that date.
Revoking Your Bank’s Authorization
Second, tell your bank to stop accepting the debit. Federal law lets you stop any preauthorized recurring electronic transfer by notifying the bank at least three business days before the next scheduled withdrawal, either orally or in writing.7eCFR. 12 CFR 1005.10 – Preauthorized Transfers
One trap: if you give the order by phone, the bank can require written confirmation within 14 days, and if you don’t send it, the oral order expires. Put it in writing from the start, or at minimum follow a phone call with a letter or a secure message through your bank’s online portal.7eCFR. 12 CFR 1005.10 – Preauthorized Transfers
Doing both steps matters. Canceling with Chubb ends the policy. Revoking with the bank blocks any further debits even if something goes wrong on the insurer’s side.
If Charges Continue After You’ve Canceled
Any debit that posts after you’ve canceled the policy and revoked authorization is an error under federal law. The CFPB has said that after you revoke authorization, additional payments initiated by that company must be refunded by the bank.8Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account? Keep a paper trail: the date you called Chubb, the date you notified your bank, confirmation numbers, and copies of written requests. If the bank denies the dispute or stalls, file a complaint with the CFPB at consumerfinance.gov.
Tax Treatment If You Keep the Coverage
Whether disability benefits are taxable depends on who pays the premiums. Pay Chubb directly from your personal bank account with after-tax dollars, and any benefits you later receive from the policy are tax-free. Have the premiums paid by your employer, and the benefits count as taxable income.9Internal Revenue Service. Publication 525 – Taxable and Nontaxable Income
The fact that CHB DIS Insurance is coming out of your checking account rather than a paycheck is a strong signal you’re paying with after-tax money. If you ever file a claim, the benefits would likely reach you tax-free, which can change the calculation on whether the policy is worth keeping.