A CBI*SURFRIGHT charge on your credit card or bank statement is a payment that Cleverbridge processed for a license or renewal of HitmanPro or HitmanPro.Alert, the security software originally made by SurfRight and now owned by Sophos. “CBI” stands for Cleverbridge, the merchant of record that handles the transaction, and “SURFRIGHT” identifies the software vendor. In most cases the charge is legitimate, but the descriptor rarely matches what buyers remember paying for.
What the Descriptor Actually Means
Cleverbridge is a digital reseller that processes payments on behalf of software companies in more than 240 countries and territories. Because it is the merchant of record, its abbreviation appears on the billing line instead of the software maker’s name. The second half of the descriptor points to SurfRight, the company behind HitmanPro, a malware scanner used by more than 20 million people, and HitmanPro.Alert, a real-time endpoint protection layer.1SiliconANGLE. Sophos Acquires SurfRight to Beef Up Synchronized Security Strategy HitmanPro licenses are still sold through the official HitmanPro website, and purchases are routed through Cleverbridge.2HitmanPro. HitmanPro Home
A typical CBI*SURFRIGHT charge falls between $24.95 and $54.95 per year, depending on the product, the number of devices covered, and whether the subscription is one year or three. If someone else with access to your card (a household member or an IT administrator, for instance) bought or renewed the software, the charge will still land on your statement.3Cleverbridge. What Is This Charge From Cleverbridge on My Credit/Debit Card
How to Verify the Charge
Cleverbridge sends a confirmation email for every order it processes. Search your inbox, including spam and junk folders, for “Cleverbridge,” “HitmanPro,” or “SurfRight.” That is the fastest way to confirm a purchase. If you can’t find the email, use Cleverbridge’s online purchase-lookup tool and enter the email address tied to the payment to retrieve the order details.3Cleverbridge. What Is This Charge From Cleverbridge on My Credit/Debit Card If neither method turns anything up, Cleverbridge support can look up the transaction using the exact amount, the date, and the last four digits of the card.
How to Cancel Future Charges
HitmanPro’s own support page states that it does not auto-renew licenses and that renewal is a manual process.4HitmanPro. Do You Auto-Renew My License Cleverbridge, however, does handle auto-renewing subscriptions for some partner products, so check for an active subscription even if you don’t expect one.
To cancel through Cleverbridge:
- From the original confirmation email, scroll to the subscription overview section and click the link labeled “Cancel your subscription” or “Automatic renewal cancelation.”5Cleverbridge. How Do I Cancel My Subscription
- Without the email, open the Cleverbridge purchase-lookup page, enter the email used at checkout, follow the link sent to that address, and use the subscription management or cancellation link on the order details page.5Cleverbridge. How Do I Cancel My Subscription
Canceling stops future billing. It does not automatically refund the most recent charge.
How to Request a Refund
Cleverbridge has a dedicated refund form that asks for the email address used at purchase, the order reference number, and a reason. “Unwanted Auto-Renewal” is one of the standard options.6Cleverbridge. Refund Request3Cleverbridge. What Is This Charge From Cleverbridge on My Credit/Debit Card7Cleverbridge. How Do I Receive a Refund
Two things to know before you click. Refund eligibility depends on the product, the purchase date, and the payment method, because policies are set by the software company, not Cleverbridge alone. And processing a refund permanently deactivates the associated software license. That action cannot be reversed.7Cleverbridge. How Do I Receive a Refund For partial refunds or tax-related requests, Cleverbridge directs customers to its support team through a separate form.
Disputing the Charge With Your Bank
If Cleverbridge won’t refund the charge and you believe it is unauthorized or erroneous, you can dispute it with your card issuer under the Fair Credit Billing Act. The Consumer Financial Protection Bureau lays out the steps:8CFPB. How Do I Dispute a Charge on My Credit Card Bill
- Call the card company to report the problem, then send a written billing-error notice within 60 days of the statement date on which the charge first appeared.
- Keep copies of your written notice and log the dates of all calls.
- The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days.9FTC. Using Credit Cards and Disputing Charges
- You may withhold payment on the disputed amount while the investigation is open, and the issuer cannot report you as delinquent for that amount during that period.9FTC. Using Credit Cards and Disputing Charges
If the issuer finds the charge unauthorized, it must be removed. If the issuer concludes the charge is valid, it must explain why in writing and tell you the amount owed. If you believe the dispute was handled improperly, you can file a complaint with the Consumer Financial Protection Bureau or report the issue to the FTC at ReportFraud.ftc.gov.9FTC. Using Credit Cards and Disputing Charges