A charge showing up as “CBI,” “CBA*Piriform,” or “CBA*CCleaner Piriform” on your bank or credit card statement is a CCleaner subscription payment processed by Cleverbridge, the third-party payment company that handles all CCleaner transactions. Most of the time, a CBI CCleaner charge is an automatic renewal of a CCleaner Professional, Pro Plus, or Premium Bundle plan. You can stop future charges by canceling through CCleaner or Cleverbridge, and you can request a full refund within 30 days of the charge.
What the Descriptor Means
CCleaner is a PC optimization tool originally made by Piriform, now part of Gen Digital (the parent company of Norton and Avast). All CCleaner purchases and renewals run through Cleverbridge, a Germany-based online reseller that acts as the “merchant of record.” Because Cleverbridge is the party billing your card, the descriptor rarely says “CCleaner” outright. Common variants include “Piriform,” “Cleverbridge AG,” and “CBA*Piriform.”1CCleaner Support. Is My Purchase Secure Users have also reported seeing “CBA*CCleaner Piriform” on statements.2CCleaner Community. Getting a Refund for Subscribing Twice by Mistake
The “CBI” and “CBA” prefixes are Cleverbridge shorthand used when billing on behalf of software partners.3CCleaner Community. Unauthorized Charge If the charge is unfamiliar, the likely explanation is that you or someone with access to your card purchased or trialed a CCleaner product, and the subscription renewed.
Why the Charge Happened Now
CCleaner subscriptions renew automatically at the end of each annual term, and the renewal price may differ from the introductory price you originally paid. Under CCleaner’s license agreement, the company sends notice before renewal that includes the cost, the charge date, and the length of the new term. Cleverbridge can attempt to process payment up to 35 days before the renewal date, and if the first attempt fails, retry up to 15 days after.4CCleaner. End User License Agreement
Free trials that require a payment method at sign-up also convert to paid subscriptions automatically if you don’t cancel before the trial ends.5CCleaner. Cancellation and Refund Policy Annual plan pricing currently ranges from $44.95 for CCleaner Professional to $64.95 for Pro Plus or the Premium Bundle.6CCleaner. CCleaner Plans
How to Cancel and Stop Future Charges
Canceling stops future renewals but does not by itself refund a charge that has already posted. You need to request a refund separately.7CCleaner Support. If I Cancel My Subscription Before My License Term Ends, How Do I Get a Refund To stop the auto-renewal itself, you have three options.
Through CCleaner: the support site provides a “Withdraw from contract” link that cancels your subscription directly.8CCleaner Support. How Do I Manage My CCleaner Subscription
Through Cleverbridge: check the confirmation email from your original purchase. It should include a link labeled “Cancel your subscription” or “Manage your subscription.” If you no longer have the email, go to Cleverbridge’s purchase lookup page and enter the email address you used at checkout to have it resent.9Cleverbridge Support. How Do I Cancel My Subscription
Through Google Play: if you subscribed through the Play Store, manage or cancel the subscription from the Google Payments portal.10CCleaner. Cancellation and Refund Policy
How to Get a Refund
CCleaner offers a 30-day money-back guarantee. A refund request made within 30 days of the charge, whether the charge is a new purchase or an auto-renewal, entitles you to a full refund.11CCleaner. Cancellation and Refund Policy The license agreement mirrors this: for an auto-renewed subscription, you can cancel within 30 days of the renewal date and receive a full refund of the renewal payment.4CCleaner. End User License Agreement
You can submit the request through the contact form at support.ccleaner.com.7CCleaner Support. If I Cancel My Subscription Before My License Term Ends, How Do I Get a Refund Alternatively, use Cleverbridge’s refund page directly, entering your Cleverbridge reference number and selecting a reason such as “Unwanted Auto-Renewal” or “Duplicate Order.” Your Cleverbridge reference number appears on the original order confirmation email. One thing to know before you file: a full refund through Cleverbridge immediately deactivates the associated license, and that step cannot be reversed.12Cleverbridge. Refund
Refunds are generally not available for charges older than 30 days, for purchases made through third-party resellers or the iTunes App Store (where you would contact that reseller directly), or where the end user license agreement was violated. EU consumers who cannot resolve a dispute directly with CCleaner can use the European Commission’s Online Dispute Resolution platform.11CCleaner. Cancellation and Refund Policy
If CCleaner Won’t Refund You: Disputing With Your Bank
If CCleaner and Cleverbridge don’t resolve the charge, or if you believe the charge is unauthorized, you can dispute it with your card issuer. Under the Fair Credit Billing Act, you can dispute a billing error by sending a written notice to your issuer’s billing-inquiries address within 60 days of the statement date. The notice should include your name, address, account number, and a description of the disputed charge, with copies of any supporting documents.13Federal Trade Commission. Using Credit Cards and Disputing Charges
Once your issuer receives the dispute, it must acknowledge the complaint in writing within 30 days and resolve it within 90 days. During the investigation, the issuer cannot close or restrict your account or report the disputed amount as delinquent.13Federal Trade Commission. Using Credit Cards and Disputing Charges CCleaner’s own support page also points consumers with concerns about a charge’s legitimacy toward their bank for a chargeback.1CCleaner Support. Is My Purchase Secure
If your issuer does not resolve the dispute satisfactorily, you can file a complaint with the Consumer Financial Protection Bureau online or by calling (855) 411-2372.14Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card
One caution before you call anyone claiming to help: CCleaner has confirmed that it does not offer telephone support, and anyone contacting you unsolicited while claiming to represent Piriform is not legitimate.1CCleaner Support. Is My Purchase Secure Handle cancellation and refund requests through the official support form or Cleverbridge’s own refund page.