A charge from calastrology.com on your bank or credit card statement is a one-time payment to the California Astrology Association, a Canoga Park, California company that sells spells, spell kits, charms, and amulets through its website. It is not a subscription. Each transaction is a standalone purchase, so a charge on your statement reflects a single order someone placed on the site, not a recurring fee.1California Astrology Association. Frequently Asked Questions Payments run through PayPal.2California Astrology Association. Privacy Policy
If You Don’t Recognize the Charge
Because the site accepts orders through a standard online checkout, a charge you don’t remember was most likely placed either by you on an earlier date and forgotten, or by someone else with access to your card. Check with anyone who uses the account. If no one in your household placed the order, treat the charge as unauthorized and go straight to your card issuer, covered below.
How to Request a Refund From the California Astrology Association
The company advertises what it calls a “one-year unconditional guarantee” and says dissatisfied customers can get a refund with “no questions asked.”3California Astrology Association. Contact Us You have up to 365 days from the date of purchase to ask. Email orders@calastrology.com with your full name and your order number if you have it.4California Astrology Association. Contact Us
A few conditions apply. Any physical items the company shipped must be returned by mail to California Astrology Association, P.O. Box 10150, Canoga Park, CA 91309. Shipping and handling fees are not refundable. Refunds go back to the original credit card for card payments, or by check if you paid by check or cash.1California Astrology Association. Frequently Asked Questions A phone line is listed at (818) 340-9007, Monday through Friday, 10 a.m. to 4 p.m. Pacific time.2California Astrology Association. Privacy Policy
How to Dispute the Charge With Your Card Issuer
If the company doesn’t respond, or you believe the charge was unauthorized in the first place, dispute it with your credit card issuer. The Fair Credit Billing Act gives you the right to challenge billing errors and unauthorized charges on credit card statements.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Send a written dispute to the billing inquiry address on your statement within 60 days of the statement date on which the charge first appeared. Include your name, account number, and a description of the disputed charge, along with any supporting documents. Certified mail with a return receipt gives you proof of delivery.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Your issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days.6Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While the investigation is open, the issuer cannot require you to pay the disputed amount, report it as delinquent to credit bureaus, or send it to collections.5Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps your personal liability for unauthorized credit card charges at $50, and many issuers go further with zero-liability policies.
There is a second route if the charge was for a service you believe was never actually performed. You can dispute based on the quality of the goods or services, but you must first try to resolve the problem with the seller, the purchase must exceed $50, and it generally must have been made in your home state or within 100 miles of your billing address.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Filing a Consumer Complaint
If you believe you were charged deceptively, you can also file a complaint with a state attorney general’s consumer protection office. Because the California Astrology Association operates out of California, complaints can be filed through the California Attorney General’s online portal.7California Office of the Attorney General. Consumer Complaint Against a Business or Company If you live elsewhere, you can file with your own state’s attorney general instead.
Include the business name and website, the amount in dispute, the transaction dates, and a detailed description of the problem. The California form lets you upload up to five supporting documents. The office may forward your complaint to the business or refer it to another agency, but it will not act as your personal attorney or give legal advice.7California Office of the Attorney General. Consumer Complaint Against a Business or Company