BuyGoods Charge: Look It Up, Refund, or Dispute It

A BuyGoods charge on your bank or credit card statement, usually shown as “BUYGOODS 302-200-3480,” is a payment processed by BuyGoods Inc., a Delaware company that runs an online marketplace selling dietary supplements, health products, ebooks, and software from third-party vendors.¹ If you don’t recognize it, you can identify the specific order, cancel any recurring subscription, or request a refund through the company’s order lookup tool at lookup.buygoods.com.²

Look Up the Order

Go to lookup.buygoods.com and enter your order details. The tool shows what was purchased, when the order was placed, and how much was charged. From the same page you can track shipments, access digital products, cancel subscriptions, or open a refund request.²

If you can’t find the order that way, search your email (including spam) for a message with the subject line “BuyGoods Receipt for [product name].” That confirmation is sent at the time of purchase and contains the order number and amount.²

If the Charge Is a Recurring Subscription

Some BuyGoods products come with optional monthly subscriptions, and these are a common source of charges people don’t expect to see. BuyGoods says it emails a billing reminder three days before processing each recurring charge.³

To cancel, pull up the order in the lookup tool and click “Cancel Subscription.” A confirmation email is sent to the address used on the original purchase.²

Request a Refund

BuyGoods advertises a money-back guarantee on everything it sells, but the length of the window is described inconsistently across its own pages. The FAQ describes it as a 60-day, “no questions asked” guarantee.² The refund policy page says all products carry a 30-day guarantee, with some individual products offering longer windows noted on the product’s own sales page.⁴ The terms and conditions reference a 60-day return window.¹ Check the sales page for your specific product to confirm the window that applies.

To submit the request, open the order at lookup.buygoods.com, click “Get Help,” and select “Submit Refund Request.”⁴ You can also email support@buygoods.com, call the number on your statement, or use the contact form at buygoods.com/contact.²

Digital refunds are typically processed within 24 hours. Physical products have to be mailed back to the return address printed on the package or provided through the lookup tool, not to the corporate office. BuyGoods does not reimburse return shipping. Once the warehouse receives and inspects the item, the refund goes back to your original payment method, though it can take one to two billing cycles to post on a credit card statement.⁴

One warning worth knowing before you act: BuyGoods has told the Better Business Bureau in some cases that it could not process a refund because the customer had already opened a bank dispute, which locks the transaction.⁵ If you want the refund from BuyGoods directly, ask for it before contacting your card issuer.

Dispute the Charge With Your Card Issuer

If BuyGoods won’t resolve the problem, you can dispute the charge with the bank or credit card company that issued the card. Under the Fair Credit Billing Act, you can dispute a charge as a billing error, which covers unauthorized charges, items not delivered as agreed, and incorrect amounts, by sending a written dispute to the issuer within 60 days of the date the statement containing the charge was mailed.⁶ Send the letter to the issuer’s billing-inquiry address rather than the payment address, and include your account number and a description of the problem. The issuer has to acknowledge the dispute within 30 days and resolve it within 90.⁷

While the investigation is open, you don’t have to pay the disputed amount or related finance charges, and the issuer can’t report the account as delinquent on that amount.⁷

Disputes over product quality work differently. Federal law requires that you first try to resolve the issue with the seller, and the purchase generally has to exceed $50 and have been made in your home state or within 100 miles of your billing address. If your card issuer refuses to help, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372.⁸

Why BuyGoods, and Not the Product Name, Appears on Your Statement

BuyGoods Inc. has been in business since 2017, is registered in Wilmington, Delaware, and keeps offices in Wilmington and Boise, Idaho. Its consumer FAQ describes the company as a global internet retailer selling ebooks, physical products, and software.² Its vendor-facing site calls it a “performance marketplace for health & wellness vendors and affiliates.”⁹

In practice, BuyGoods is the payment platform connecting product vendors with affiliate marketers who promote those products online. The vendor, called the “Advertiser” in BuyGoods’ terms, is responsible for fulfillment, shipping, customer inquiries, regulatory compliance, and handling refund requests.¹⁰ BuyGoods processes the payment, so its name shows up on your statement, but the actual product is made and shipped by a third party. That’s also why the general BuyGoods support line often can’t answer detailed questions about a specific supplement: the company has told the BBB that each product has its own dedicated customer service team.⁵

Most of what’s sold through the platform is dietary supplements with names like ProDentim, Nitric Boost Ultra, Slimjaro, and Prostadine, typically priced between $46 and $70 per bottle.¹¹ Because independent affiliates create the ads and BuyGoods does not independently verify their promotional claims, the ad you saw and the company on your statement may make very different representations.¹⁰

Complaint Patterns Worth Knowing

The BBB profile for BuyGoods Inc. in Boise carries a “Pattern of Complaints” alert, and the company is not BBB accredited.¹² A few themes come up often enough to be worth watching for on your own charge:

Duplicate charges from checkout pages that freeze or stall. BuyGoods has acknowledged in BBB responses that some system issues produced “multiple duplicate transactions.”⁵
Extra items added at checkout through upsells, which the company has described as “confusion caused by our checkout promotional offers.”⁵
Trouble reaching support, including dropped calls, unanswered emails, and automated loops.¹³
Refund friction despite the advertised guarantee, including partial-only offers and denials citing the refund window.¹³

In multiple BBB cases, BuyGoods issued full refunds after a complaint was filed, so escalating in writing has worked for other consumers when the initial support channel did not.⁵

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BuyGoods. Terms and Conditions
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BuyGoods. Frequently Asked Questions
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BuyGoods. Order Tracking
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BuyGoods. Refund Policy
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Better Business Bureau. BuyGoods Inc Complaints
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Federal Trade Commission. What To Do if Youre Billed for Things You Never Got or You Get Unordered Products
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Federal Trade Commission. Using Credit Cards and Disputing Charges
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Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card
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BuyGoods. BuyGoods Performance Marketplace
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BuyGoods. Advertiser Terms and Conditions
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BuyGoods. Shop All – BuyGoods Supplements
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Better Business Bureau. BuyGoods Inc Customer Complaints Summary
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Better Business Bureau. BuyGoods Inc Customer Reviews