A BrainManager charge on your card statement is a recurring $29.90 subscription fee billed every four weeks by brainmanager.io, usually appearing under the merchant descriptor “TRUSPAY.CC.” It follows a $0.95 seven-day trial that converts automatically into the paid plan.1BrainManager. Contact To stop it, cancel through BrainManager’s cancellation page; if the company does not respond or the charges keep coming, dispute them with your bank or credit card issuer.
Why the Charge Shows as TRUSPAY.CC
BrainManager is an online cognitive-testing site operated by Company BM EOOD, a Bulgarian entity based in Sofia.2BrainManager. Privacy Policy After taking a focus or IQ-style test on brainmanager.io, users are prompted to pay a small fee to unlock “premium” results. That initial payment is the $0.95 trial. Seven days later, the trial rolls into a subscription at $29.90 every four weeks.1BrainManager. Contact A separate one-time option exists at $49.00 for lifetime access to a single test.3BrainManager. FAQ
On statements the charge reads “TRUSPAY.CC” rather than BrainManager, which is why many people do not recognize it at first.3BrainManager. FAQ The homepage mentions the $0.95 trial and a “fixed monthly price” but does not display the $29.90 figure prominently; that number appears on the contact and FAQ pages.4BrainManager. Homepage
Users on the Google Play Community forum report charges of roughly $26.95 to $30.00 appearing shortly after paying a small amount for test results, with no advance email or reminder, and in some cases no visible subscription in their account to cancel.5Google Play Community. My BrainManager Review6Google Play Community. BrainManager Review
How to Cancel the Subscription
BrainManager’s cancellation page is at brainmanager.io/cancel-subscription. You enter the email address tied to the account, wait for a confirmation email, and click the link inside it to finish canceling.7BrainManager. Cancel Subscription Several users have reported that the process does not always work as described, and that customer support at support@brainmanager.io has not responded to their messages.5Google Play Community. My BrainManager Review Try the cancellation page first, keep a copy of any confirmation, and move to your bank if the charges continue.
What the Refund Policy Actually Covers
BrainManager’s refund terms are narrow. During the seven-day trial, the company offers a money-back guarantee on the initial payment if you contact support. Once the trial converts to a paid subscription, BrainManager states that no right of withdrawal applies because the digital content is “created and accessible instantly upon purchase.”8BrainManager. Refund Policy Refund requests go to support@brainmanager.io.3BrainManager. FAQ In practice, this means asking BrainManager directly is unlikely to recover a recurring charge after the trial window has closed, and the bank route becomes the realistic option.
Disputing the Charge With Your Bank
If BrainManager will not refund you, contact your card issuer and request a chargeback. At least one consumer on the Google Play forum reported getting a $26.95 charge reversed this way and then canceling the card to block further billing.6Google Play Community. BrainManager Review
For credit cards, the Fair Credit Billing Act sets the framework. You must dispute a billing error in writing within 60 days of the date the first statement containing the charge was sent. Send the dispute letter to the address your card issuer designates for billing disputes, not the general payment address. Many issuers accept disputes by phone or online as well, but the FTC recommends following up in writing to preserve your full legal protections. You do not have to pay the disputed amount or related finance charges while the investigation is underway, though you must keep paying any undisputed portion of your bill.9Federal Trade Commission. What To Do if You’re Billed for Things You Never Got
Debit card protections work differently and are generally weaker than credit card protections, so if the charge hit a debit card, call your bank’s customer service as soon as you spot it.9Federal Trade Commission. What To Do if You’re Billed for Things You Never Got Canceling or replacing the card number is often the cleanest way to stop future $29.90 charges from going through.
Where to Report the Charge
Filing a complaint will not by itself refund your money, but it feeds regulators the pattern data they use to act on recurring-billing problems.
- Federal Trade Commission: report suspected fraud or deceptive practices at ReportFraud.ftc.gov.9Federal Trade Commission. What To Do if You’re Billed for Things You Never Got
- Consumer Financial Protection Bureau: file a complaint online at consumerfinance.gov/complaint or by calling (855) 411-2372. Companies generally respond within 15 days.10Consumer Financial Protection Bureau. Submit a Complaint
- Your state attorney general: contact your state’s office through the National Association of Attorneys General at naag.org to report potential violations of state consumer protection laws.10Consumer Financial Protection Bureau. Submit a Complaint