A Kroger Boost membership charge is the annual fee for Kroger’s paid delivery and fuel rewards subscription, billed at either $59 or $99 depending on the tier you signed up for, and it renews automatically every year on the anniversary of your signup date.1Smith’s Food and Drug. Boost Membership Terms and Conditions If you didn’t expect it, the fastest way to stop future charges is through your Kroger account’s Membership Management page or by calling Kroger Customer Connect at 1-833-557-4278.
How the Charge Shows Up on Your Statement
Boost bills under whichever Kroger-owned banner you enrolled through. Common descriptors include “KROGER BOOST,” “RALPHS BOOST,” or “SMITH’S BOOST,” and the merchant of record is usually Kroger Co. itself. So even if you signed up on a Fred Meyer or King Soopers site, the statement line may just say Kroger.
The charge posts on the anniversary of your original signup. If you started with a free trial, the first paid charge hits 30 days after the trial began.2Kroger. Boost Membership Free Trial – Delivery and Gas Savings The amount may be slightly higher than $59 or $99 because membership fees are subject to sales tax in some states.1Smith’s Food and Drug. Boost Membership Terms and Conditions
Why You’re Being Charged When You Didn’t Expect It
Two scenarios account for most surprise Boost charges. The first is a free trial that converted silently. Kroger offers a 30-day trial, and if you don’t cancel before it ends, the card on file is charged the annual fee for whichever tier you picked.1Smith’s Food and Drug. Boost Membership Terms and Conditions After that first paid cycle, the membership renews on the same date every following year using the same card.
The second is an enrollment tucked into an online grocery checkout. The Boost signup can be embedded in the delivery flow, easy to click through when you’re focused on placing an order. Once your payment method is on file, Kroger charges it at each renewal without asking you to re-authorize.
How to Cancel Boost or Turn Off Auto-Renewal
You have two related but different options. Canceling ends the subscription. Turning off auto-renewal keeps your benefits active through the end of the term you already paid for and simply blocks the next annual charge. Both are handled the same way.
Online Through Your Account
Log in to your Kroger account, or the Ralphs, Smith’s, Fry’s, King Soopers, Fred Meyer, or Dillons account you used to sign up, and open the Membership Management page. From there you can either cancel outright or toggle off auto-renewal. If you cancel auto-renewal instead of canceling the membership itself, your Boost benefits remain active until the current term expires.3Kroger. Boost Membership FAQs
By Phone
If you can’t get into the account or prefer to speak with someone, call Kroger Customer Connect at 1-833-557-4278. This is the dedicated Boost line, not general Kroger customer service.4Kroger. Boost Terms and Conditions Have the email address on your Kroger account and the last four digits of the card on file ready.
Either way, watch for a confirmation email. If none arrives, log back in and check that your membership status shows as canceled or set to expire.
Whether You Can Get a Refund
Kroger’s terms state that the enrollment fee is non-refundable and that cancellation does not produce a refund credit. Any credit is issued “at the sole discretion of Kroger.”4Kroger. Boost Terms and Conditions The Boost FAQ says the same thing in plainer terms: “There are no refunds for Boost fees paid.”3Kroger. Boost Membership FAQs
“Sole discretion” does mean a representative can grant one when the situation warrants. If you were charged for a renewal you didn’t expect and haven’t used any delivery or fuel point benefits since the charge posted, that’s a stronger case to make when you call. There is no published refund window, no formal unused-benefits policy, and no guarantee. The outcome depends on the representative and your account history.
Disputing the Charge With Your Card Issuer
If Kroger declines to refund you, or if you believe the charge was genuinely unauthorized, the next step is a billing dispute with your credit card company. Before doing that, call Kroger Customer Connect at 1-833-557-4278 and document the outcome, including the date, the representative’s name, and any reference number.4Kroger. Boost Terms and Conditions
Under the Fair Credit Billing Act, you generally have 60 days from the date the charge appears on your statement to dispute a billing error with your card issuer. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles. During the investigation, you cannot be required to pay the disputed amount, and the issuer cannot report it as delinquent.
One caveat worth knowing: the Boost terms include a binding arbitration clause and a class action waiver.4Kroger. Boost Terms and Conditions Anything that escalates beyond a card chargeback would have to go through individual arbitration rather than court. For a $59 or $99 charge, the card dispute is the practical route.
What FTC Rules Say About Canceling Subscriptions
The Federal Trade Commission finalized its “click-to-cancel” rule in late 2024, covering most recurring subscription programs.5Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships It requires sellers to make cancellation as easy as signup, disclose material terms before collecting billing information, and get informed consent before charging. Kroger currently allows online cancellation through the Membership Management page, which lines up with the rule. If you find yourself unable to cancel through the same channel you used to sign up, the FTC accepts complaints at ftc.gov. A complaint won’t refund your money, but it feeds into the agency’s enforcement work.
What Boost Actually Buys You
Before deciding whether to cancel, it helps to know what you’d be giving up. The $59 tier includes free next-day delivery on orders of $35 or more and 2X fuel points on every dollar spent on groceries and general merchandise. The $99 tier swaps next-day for same-day delivery, keeping the same 2X fuel points.1Smith’s Food and Drug. Boost Membership Terms and Conditions Free delivery applies only to orders of $35 or more; smaller orders still carry a delivery fee.3Kroger. Boost Membership FAQs If you rarely order delivery and rarely buy fuel at Kroger stations, the subscription likely costs more than it returns.