A “BMT Micro” charge on your credit card statement almost always comes from a software purchase made on an independent developer’s website. BMT Micro, Inc. is a Wilmington, North Carolina order-processing company that handles payments for more than 500 software vendors, so its name appears on the statement even though you bought the product somewhere else.1BMT Micro Help Center. Why Does BMT Micro Appear on My Credit Card Statement2WilmingtonBiz. BMT Micro Builds E-Commerce Niche
Why the Vendor’s Name Isn’t the One on Your Statement
BMT Micro supplies checkout forms that software developers embed into their own websites. When you buy the software, the payment runs through BMT Micro’s system, and the descriptor that lands on your statement reads “BMT Micro” or something similar like “info.bmtmicro.com” rather than the developer you bought from.1BMT Micro Help Center. Why Does BMT Micro Appear on My Credit Card Statement
Products sold through the platform include Moneydance, Pocket Tanks Deluxe, Starsector, Folder Lock, and Terabyte Unlimited imaging tools, along with hundreds of other utilities, games, and business applications.3BMT Micro. Product List4The Infinite Kind. Requesting Refund If any of those look familiar, that is probably the source.
How to Find Out What You Actually Bought
Search your email first. BMT Micro sends a receipt automatically at checkout, so a search for “BMT Micro” or “bmtmicro” in your inbox should turn up the order and identify the software vendor.5BMT Micro. Customers
If nothing turns up, log in at customers.bmtmicro.com to see past orders, receipts, and any subscription details tied to your account.6BMT Micro Info Portal. BMT Micro Info If you don’t have the login, contact customer service:
- Email: cservice@bmtmicro.com or orders@bmtmicro.com
- Phone: 1-800-414-4268 (toll-free in the U.S. and Canada) or 1-910-792-9100
- Hours: Monday through Friday, 9:00 a.m. to 4:00 p.m. Eastern Time
These are listed on BMT Micro’s official contact page.7BMT Micro. Contact Us
If the Charge Keeps Coming Back
Some software sold through BMT Micro uses recurring billing, so the charge may repeat monthly, quarterly, or yearly rather than being a one-time purchase. The billing cycle is set by the individual software vendor, and BMT Micro processes the payment on the vendor’s behalf.8BMT Micro Help Center. Subscription Help
To cancel, log in at customers.bmtmicro.com and manage the subscription there, or contact customer service by email or phone and ask them to cancel it for you.6BMT Micro Info Portal. BMT Micro Info
Getting a Refund
BMT Micro offers refunds within 30 calendar days of the purchase date, weekends and holidays included. Because most of the software is try-before-you-buy, the company expects you to try to resolve technical issues with the developer first. If the developer can’t fix the problem, request a refund from BMT Micro by calling 1-800-414-4268 or emailing orders@bmtmicro.com.9BMT Micro Info Portal. Payments and Refunds
Approved refunds are submitted within 24 hours. How fast the credit shows up on your statement then depends on your bank. If you were double-charged because you clicked the submit button twice at checkout, BMT Micro will refund the duplicate.9BMT Micro Info Portal. Payments and Refunds
Disputing the Charge With Your Bank
If the charge is genuinely unauthorized, meaning nobody in your household bought software from a BMT Micro vendor, and the company won’t resolve it, contact your card issuer and request a chargeback. Banks generally require disputes to be filed within 30 to 45 days of the statement date. Have the statement, any emails with the merchant, and a clear reason for the dispute ready when you call.10OBSI. Disputed Credit Card Charges
For most people, contacting BMT Micro directly is faster, since the company processes approved refund credits within a day.
Is BMT Micro a Real Company?
Yes. BMT Micro was founded on May 15, 1992, in Wilmington, North Carolina, originally as a commercial online bulletin board system before moving into software distribution.11BMT Micro. About BMT Micro2WilmingtonBiz. BMT Micro Builds E-Commerce Niche The bmtmicro.com domain has been registered since 1994, and the Better Business Bureau lists the company as having been in business for 33 years, with an A+ rating (it is not BBB-accredited).12Better Business Bureau. BMT Micro Inc BBB Business Profile
The company states that it adheres to Payment Card Industry Data Security Standards (PCI DSS), renews its PCI certification annually, and runs quarterly security scans through SecurityMetrics covering more than 4,400 potential vulnerabilities.13BMT Micro Blog. PCI 3.0 Its checkout uses Extended Validation SSL certificates with 256-bit encryption and an in-house fraud detection layer that flags suspicious orders for manual review.14BMT Micro. BMT Micro Homepage BMT Micro also states it complies with the EU’s GDPR and Brazil’s LGPD data protection laws.15BMT Micro. Privacy Policy
None of that guarantees you recognize the charge on sight, but it does mean the name showing up on your statement is a working business you can call during normal hours and get a refund from if the purchase doesn’t hold up.