A Blue Mountain charge on your credit card is a recurring subscription fee from BlueMountain.com, an online greeting card service that sends digital ecards, prints cards at home, and attaches digital gift cards. It shows up in one of two situations: a free trial converted to a paid membership because it wasn’t canceled in time, or an existing membership auto-renewed at the end of its term. To stop future charges, you turn off auto-renewal in your account; to get your money back on a charge that already posted, you’ll usually need to dispute it with your card issuer.
Why Blue Mountain Is Billing You
Every Blue Mountain plan renews automatically. When you sign up for a free trial, the site collects your card upfront, and if you don’t cancel before the trial ends, the full subscription fee is charged to that card.1Blue Mountain. Terms of Sale Monthly, annual, and two-year memberships all work the same way at the end of each term: they renew unless you actively turn auto-renewal off.2Blue Mountain. My Account FAQ
If you subscribed through the Blue Mountain app on Google Play, billing is handled by Google, and the descriptor on your statement may reflect Google’s billing name rather than Blue Mountain’s. Google processes renewals 24 hours before the current period ends, and you have to turn auto-renew off at least 24 hours before that deadline through your Google account settings.3Google Play. Blue Mountain Ecards App
Promo codes and gift subscriptions can add confusion. Redeeming a promo may not require a card during the promotional period, but if you did enter a card and continued past the promo term, the regular fee starts charging.4Blue Mountain. Terms of Service
How Much the Charge Should Be
Current Blue Mountain pricing:5Blue Mountain. Member Benefits
- $7.99 per month for a monthly membership
- $35.99 per year for an annual membership (about $3.00 per month)
- $49.99 for two years (about $2.08 per month)
- $53.99 per year for a bundle covering both BlueMountain.com and JacquieLawson.com
Older accounts may reflect earlier rates. Consumer reports mention legacy prices of $3.99, $4.99, and $6.99 per month, and $19.99 for annual plans, so a small charge you don’t recognize can still be a legitimate renewal on a long-running account.6ConsumerAffairs. Blue Mountain Reviews
How to Cancel Blue Mountain and Turn Off Auto-Renewal
Log in and go to bluemountain.com/members/membership. That page is where you turn off auto-renewal.2Blue Mountain. My Account FAQ Read the page carefully before you close it. One recurring complaint is that the cancellation screen’s wording can make it look like you’ve already canceled when a separate button lower on the page is actually required to finish the process.6ConsumerAffairs. Blue Mountain Reviews Save the confirmation email; you may need it later.
If the online cancellation doesn’t work, Blue Mountain directs customers to email help@support.BlueMountain.com or call 1-888-254-1450, weekdays 9 a.m. to 5 p.m. Eastern.7Blue Mountain. Blue Mountain Homepage
If you signed up through the Google Play Store, canceling on BlueMountain.com will not stop the charges. You have to cancel through Google’s own subscription management in your Google account.3Google Play. Blue Mountain Ecards App
Getting a Refund for a Charge That Already Posted
Blue Mountain’s terms say products and services are “not returnable or refundable” once a subscription is active, and the company points to that policy when consumers ask for their money back on an unwanted renewal.1Blue Mountain. Terms of Sale Many consumers report that the only way they recovered the money was through a billing dispute with their credit card issuer.
The Fair Credit Billing Act lets you dispute billing errors, including unauthorized charges, by sending written notice to your card company’s billing-inquiry address within 60 days of the statement date on which the charge first appeared.8Federal Trade Commission. Using Credit Cards and Disputing Charges Include your account number, a description of the error, and copies of anything that supports your case, such as a cancellation confirmation email. Certified mail with return receipt creates proof of delivery.
Once your issuer receives the written dispute, it has to acknowledge receipt within 30 days and resolve the matter within 90 days.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While the investigation is open you can withhold payment on the disputed amount without being reported delinquent, though you still have to pay the rest of the bill. Federal law caps your liability for truly unauthorized charges at $50.8Federal Trade Commission. Using Credit Cards and Disputing Charges
Calling the card issuer first is worth doing. It can trigger a temporary credit while the investigation runs. Sending the formal written notice afterward preserves your full legal protections under the FCBA.
What Other Customers Report
Blue Mountain’s billing has drawn a steady stream of complaints. American Greetings Corporation, Blue Mountain’s parent company, holds a 1-out-of-5-star average on the Better Business Bureau based on 22 customer reviews and is not BBB-accredited.10Better Business Bureau. American Greetings Corporation Customer Reviews The recurring themes:
- Free-trial charges that hit immediately rather than after the seven-day trial ended.6ConsumerAffairs. Blue Mountain Reviews
- Cancellation screens that appear to complete the cancellation before a final, less visible confirmation step.
- Charges continuing after a cancellation confirmation email had been received.
- Support responses citing the no-refund clause when customers request their money back.10Better Business Bureau. American Greetings Corporation Customer Reviews
The practical takeaway: after you cancel, check the next two statements. If a charge posts anyway, you already have grounds for a dispute and the cancellation confirmation is your evidence.