A “BLS MyHeritage Ltd” charge on your credit card or bank statement is a payment to MyHeritage, the genealogy and DNA-testing service, processed through the BlueSnap payment gateway. The “BLS” prefix is BlueSnap’s billing descriptor, which appears whenever a merchant uses its platform to run a transaction.1BlueSnap. Shopper FAQs MyHeritage is one of those merchants.2BlueSnap. MyHeritage Case Study If you didn’t expect the charge, it almost always traces back to an auto-renewing MyHeritage subscription or a free trial that has converted to a paid plan.
Why It Showed Up Now
MyHeritage subscriptions renew automatically. A free trial requires a card at signup and converts to a paid annual subscription when the trial period ends.3MyHeritage. MyHeritage Free Trial: What Happens During and After Existing paid subscriptions renew at each billing cycle, typically annually, and continue indefinitely unless canceled.4MyHeritage. Terms and Conditions
Two situations account for most surprise charges. One is a DNA kit purchase that bundled a trial subscription which later converted. The other is a free trial signed up for months ago and forgotten. The dollar amount you see should match one of MyHeritage’s annual plans, which run from roughly $79 to $399 depending on tier.5MyHeritage. Pricing
How to Cancel Future Renewals
To stop the next charge, cancel auto-renewal from inside your MyHeritage account. Log in at myheritage.com, click your name at the top right, and open “My purchases.” Select the subscription, click “Cancel my subscription,” work through the prompts, and click “Stop automatic renewal.” A confirmation email titled “Your annual renewal at MyHeritage has been stopped” should follow.6MyHeritage. How Can I Cancel the Automatic Renewal of a Subscription
If you originally subscribed through the MyHeritage mobile app, the cancellation has to go through the Google Play Store or Apple App Store instead. And if “My purchases” is empty when you log in, the subscription is probably tied to a different email address. MyHeritage suggests searching your inboxes for a “Welcome to MyHeritage” or “Thank You from MyHeritage” email to find the right account.7MyHeritage. How Do I Cancel My Free Trial
How to Request a Refund From MyHeritage
For a charge that has already posted, log into your account, click the “Help” icon at the top right, choose “Contact Us,” then “Billing & Charges.” The system will show your recent charge and offer a “Request a refund” option.8MyHeritage. How Can I Request a Refund
If you’ve deleted your account or can’t log in, the same help article links to a support form. You’ll need to attach proof of payment so the team can locate the charge on their end.8MyHeritage. How Can I Request a Refund
Disputing the Charge With Your Bank
If MyHeritage won’t refund you, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act, send a written dispute to your issuer’s billing-inquiries address within 60 days of the statement that shows the charge. Include your name, account number, and a description of the error. Certified mail with a return receipt gives you proof of delivery.9Federal Trade Commission. Using Credit Cards and Disputing Charges
Your issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days. While the investigation is open, the issuer cannot report the disputed amount as delinquent, and you are not required to pay the disputed portion of the bill.10Office of the Comptroller of the Currency. Disputes and Unauthorized Charges If you disagree with the outcome, you can file a complaint with the Consumer Financial Protection Bureau.9Federal Trade Commission. Using Credit Cards and Disputing Charges
What Other Customers Have Experienced
Unexpected MyHeritage charges are a common complaint. The Better Business Bureau profile for MyHeritage (USA), Inc. lists 885 complaints over the past three years, with 299 involving billing specifically.11Better Business Bureau. MyHeritage USA Inc Complaints Recurring themes include charges processed after users believed they had canceled, no advance notice before a renewal, and difficulty reaching a human representative through phone or chat support.12Better Business Bureau. MyHeritage USA Inc Complaints – Page 2
The company does respond to BBB complaints, and the pattern is fairly consistent: once a complaint is filed, MyHeritage typically issues a full refund within one to two days and notifies the customer by email.11Better Business Bureau. MyHeritage USA Inc Complaints In some responses, the company has stated that the customer agreed to the subscription or trial terms at the initial purchase. If the in-account refund request doesn’t get a fast answer, a BBB complaint is a well-worn next step before escalating to a chargeback.