A charge labeled “BL STARFISH” on your bank or credit card statement is a payment to BODi, the fitness streaming service formerly known as Beachbody. It almost always reflects a subscription renewal or a free trial that quietly converted to a paid plan. To stop future charges, cancel through your BODi account (or the app store you signed up through). To recover the money already taken, you have two paths: BODi’s 31-day money-back guarantee if you’re inside that window, or a formal dispute with your bank if you’re not.
Match the Dollar Amount to a Plan
Confirming what you’re being billed for starts with the amount. As of 2025, BODi’s plans are:
- Trainer-specific plans (P90X, Autumn, and similar): $9.99 per month.
- 10 Min BODi: free 10-day trial, then $10 per month.
- Full-access monthly: $19 per month with a 7-day free trial.
- Full-access annual: $119 for the first year at a promotional rate, renewing at $179 every 12 months after that.
These figures come from BODi’s own subscription page and a company announcement of the current plan structure.1BODi. BODi Subscription – Choose Your Plan2The Beachbody Company, Inc. BODi Launches Super Trainer-Specific Subscriptions and New Monthly Plan A slight overage on any of these usually means state sales tax on digital subscriptions. A very different amount may point to a legacy plan or to a supplement subscription like Shakeology billed through the same processor.
BODi’s support pages note that its billing descriptors “do occasionally change and might look unfamiliar.”3BODi Support. Identifying BODi Charges That mismatch between the “BL STARFISH” descriptor and the public “BODi” brand is why the charge looks strange even when it’s real.
Why It Showed Up Now
Two scenarios cover most cases. The first: you signed up for a free trial, and 7 or 10 days later it converted to a paid subscription automatically. No second confirmation is sent because you agreed to recurring billing when you entered your payment details. The second: you subscribed a year ago, forgot, and a $179 annual renewal just hit. Either way, the charge is authorized in the legal sense even if you weren’t watching the calendar.
How to Cancel
Sign in at bodi.com, open “My Account,” and choose the “Subscriptions” tab. Click cancel next to the active plan and complete the confirmation prompts. You’ll receive a confirmation email; save it. Access continues through the end of the current billing period, but the plan won’t renew.4BODi Support. How to Cancel Subscriptions
BODi has no phone support. Your only live options are the text-message feature and the “Chat with BODi” tool on the support site, staffed Monday through Friday, 4:00 a.m. to 7:00 p.m. Pacific time.5BODi Support. How to Contact BODi Support, and Hours of Operation Have your sign-up email, the charge amount and date, and any original order confirmation number in hand before you start. The text-only queue is slow, and every detail you can hand over up front shortens it.
If You Subscribed Through an App Store
Subscriptions purchased through the Apple App Store, Google Play, or Roku don’t appear in your BODi account settings, and BODi cannot cancel them for you. Cancel through that platform directly: Apple ID subscriptions, Google Play subscriptions, or your Roku account. If you don’t see an active subscription in your BODi portal, that’s a strong sign you signed up through one of these stores.4BODi Support. How to Cancel Subscriptions
Getting a Refund From BODi
BODi offers a 31-day money-back guarantee, but only on the initial purchase. Renewals and free-trial conversions are both excluded.4BODi Support. How to Cancel Subscriptions That’s where most people searching for this charge get stuck, because the charge that prompted the search is usually a renewal or a post-trial conversion, and BODi’s policy denies refunds for both.
If you do qualify, digital refunds typically process within about two days.6BODi Support. Check Refund Status
Disputing the Charge With Your Bank
When BODi won’t refund you and you believe the charge was unauthorized or the terms weren’t properly disclosed, the next step is a dispute with your card issuer or bank. Your rights and timeline depend on which type of card you used.
Credit Card
Credit card billing disputes fall under the Fair Credit Billing Act. You have 60 days from the date the statement was sent to submit a written notice of billing error to the card issuer, including your name, account number, the disputed amount, and the reason. The issuer must acknowledge within 30 days and resolve the dispute within two billing cycles, not to exceed 90 days. During the investigation, it can’t try to collect the disputed amount or report it delinquent.7Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
Debit Card
Debit card disputes are governed by the Electronic Fund Transfer Act and Regulation E. You still have 60 days from the statement date to report the error. The bank then has 10 business days to investigate. It may extend the investigation to 45 days, but only if it provisionally credits the disputed amount to your account within those first 10 business days. That credit can be reversed if the bank ultimately finds the charge was valid.8Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
The practical difference is real. A credit card dispute holds back money that was never pulled from your own account. A debit card dispute claws back cash the merchant already has. For future subscriptions, that alone is a reason to prefer a credit card.
Federal Rules the Merchant Had to Follow
Knowing the rules that govern automatic billing won’t reverse a charge on its own, but framing your dispute around specific failures carries more weight than saying you forgot.
The Restore Online Shoppers’ Confidence Act makes it illegal to charge consumers through online negative-option features, including free-trial-to-paid conversions, unless the seller clearly discloses all material terms before collecting billing information, obtains express informed consent, and provides a simple way to stop recurring charges.9Congress.gov. Restore Online Shoppers’ Confidence Act If the trial terms weren’t clearly disclosed before you handed over your card, say so.
The FTC’s click-to-cancel rule, finalized in late 2024, requires sellers to make cancellation as easy as sign-up.10Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule If sign-up took two clicks and cancellation forced you through a chat queue, that friction is worth naming.
For recurring payments pulled directly from a checking or savings account, the Electronic Fund Transfer Act requires the merchant to obtain your signed or electronically authenticated written consent and give you a copy.11Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers If the amount can vary between cycles, the merchant or your bank must also send advance notice of the next amount.12Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers Never receiving a copy of your authorization is a fact worth putting in your dispute.
None of these rules guarantee you’ll win a chargeback. They set the standard the merchant was required to meet, and pointing to a specific gap between that standard and what actually happened is what turns a “please reverse this” request into a documented billing-error claim.