A Bird Treasury Services LLC charge on your bank or credit card statement is a payment processed through the Bird Wallet, the prepaid balance used to pay for Bird and Spin scooter and bike rentals inside the Bird app. The charge usually shows up because you loaded funds manually, took a ride, or had the app’s auto-reload feature top up your wallet automatically.1Bird Treasury Services. Terms and Conditions
Bird Treasury Services, LLC is a Florida-registered entity that issues and manages the Bird Wallet on behalf of Blue Jay Transit Inc., which operates the Bird and Spin brands.1Bird Treasury Services. Terms and Conditions It is legally separate from the Bird operating company and is solely liable for wallet balances.
Which Kind of Charge You’re Looking At
Bird Treasury processes three main transaction types, and the descriptor on your statement usually names which one hit your card.
- BIRD PRELOAD is a one-time charge created when you manually add funds to your wallet.2Bird. I Was Overcharged or Don’t Recognize a Charge
- BIRD RELOAD is an automatic charge, typically $5, $10, or $20, that hits when your wallet balance reaches zero and auto-reload is turned on.3Bird. Why Am I Being Charged in Increments of $5, $10, or $20
- BIRD TEMP HOLD is a temporary authorization placed before a ride. If the ride costs less than the hold, the difference is refunded within 14 days.2Bird. I Was Overcharged or Don’t Recognize a Charge
Auto-reload is the most common source of a charge people don’t recognize. In some markets, enabling it is mandatory to start a ride, so someone who took a single scooter trip may have unknowingly signed up for recurring wallet refills.3Bird. Why Am I Being Charged in Increments of $5, $10, or $20 Bird emails a receipt for every ride, preload, and reload, so searching your inbox for messages from Bird is usually the fastest way to match a mystery charge to a transaction.2Bird. I Was Overcharged or Don’t Recognize a Charge
How to Stop Future Charges
Open the Bird or Spin app, tap Menu, then Payments, and switch off the Auto-Pay or Auto-Update toggle.2Bird. I Was Overcharged or Don’t Recognize a Charge In cities where auto-reload is required to ride, turning it off means the app will not let you start a new trip, but nothing else will be charged to your card.
How to Get a Refund From Bird Treasury
Refund requests must be made within 60 days of the date the funds were loaded into the wallet. Send the request to info@birdtreasury.co or use Bird’s online help center request form. After 60 days, the balance is generally non-refundable except where the law requires otherwise. Promotional “Bonus Balance” credits are never refundable or redeemable for cash.1Bird Treasury Services. Terms and Conditions
One trap to avoid: deleting your Bird account forfeits the entire wallet balance permanently. Request the refund first, then close the account.
Disputing the Charge With Your Bank or Card Issuer
If Bird Treasury will not refund the charge, you can dispute it with the card issuer. Under the Fair Credit Billing Act, a written dispute must reach the issuer within 60 days of the statement date that shows the charge. The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days, and it cannot report the disputed amount as delinquent while the investigation is open.4Federal Trade Commission. Using Credit Cards and Disputing Charges If the outcome is unsatisfactory, you can file a complaint with the Consumer Financial Protection Bureau.
What the Wallet Agreement Gives Up
Before you escalate, know what the Bird Treasury terms say about your options. The wallet agreement requires binding individual arbitration through the American Arbitration Association and includes a class action waiver. The initial filing fee is $200, though Bird Treasury may reimburse it for claims under $1,000. Bird Treasury’s total liability in any dispute is capped at the last balance held in your wallet, and balances cannot be transferred to another person.1Bird Treasury Services. Terms and Conditions Bird Treasury may also require identification before crediting or releasing funds, under anti-money laundering rules.