A BioLyfe charge on your credit card is almost always an unauthorized or unexpected recurring billing from BioLyfe, a supplement seller based in Brandon, Florida. If you didn’t knowingly sign up for a subscription, dispute the charge with your card issuer and report it to the Federal Trade Commission.
Who BioLyfe Is
BioLyfe sells supplements online through sites including mybiolyfe.com and shopbiolyfe.com. The Better Business Bureau opened its file on the company in September 2022, has not accredited it, and gives it an F rating — the lowest possible — citing concerns with the industry and the volume of complaints relative to the company’s size. Seventeen complaints are on file, and two active alerts are posted on the profile.1Better Business Bureau. BioLyfe BBB Business Profile
Reviewers on that profile describe the operation as a scam that advertises the same products under different websites. One customer reported two charges of $199. Another said the company was almost impossible to reach.1Better Business Bureau. BioLyfe BBB Business Profile
How the Charge Got On Your Statement
The pattern is a familiar one in the online supplement business. You click an ad for a “free” or deeply discounted trial of a keto, CBD, or weight-loss product and enter a card to cover a small shipping fee. Fine print buried on the checkout page enrolls you in a recurring subscription, and within days or weeks, charges of roughly $100 to $200 hit your statement. Some consumers see charges from company names or website names they don’t recognize at all.
The FTC has treated this model as illegal. In July 2024 it sued Legion Media LLC and related defendants for marketing “free” keto and CBD products, then enrolling consumers in continuity plans without consent, charging more than the advertised price, and making cancellation difficult. The complaint alleged violations of the FTC Act, the Restore Online Shoppers’ Confidence Act, and the Electronic Funds Transfer Act.2Federal Trade Commission. FTC Acts to Stop Unauthorized Billing Scams That Have Taken Over $200 Million From Consumers That case named a different set of defendants, but the tactics described in it match what BioLyfe customers report.
AARP’s Fraud Watch Network has documented a wider wave of these operations, some using AI-generated images and fake endorsements tied to shows like Shark Tank to draw buyers in.3AARP. Shark Tank Gummies Scam
How to Dispute the Charge With Your Card Issuer
Call the number on the back of your card first. Tell the representative the charge was unauthorized and ask them to open a dispute and block further billing from the merchant. Then send a written dispute to the address your issuer lists for billing errors. Under federal law, that letter has to reach the issuer within 60 days of the date the statement showing the charge was mailed or made available to you.4Federal Trade Commission. Disputing Credit Card Charges
Include your name, account number, the dollar amount, the date of the charge, and why it’s wrong. Send copies of any supporting documents, not originals, by certified mail with a return receipt. Many issuers also accept disputes through their online portals, but the written letter is what preserves your rights under the Fair Credit Billing Act.
You are not obligated to pay for products you didn’t order, and if unordered merchandise shows up at your door, you don’t have to send it back.5Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Where Else to Report It
If BioLyfe keeps charging you or won’t respond, file a complaint with the FTC at ReportFraud.ftc.gov. You can also complain to your state attorney general’s consumer protection office and to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or (855) 411-2372.4Federal Trade Commission. Disputing Credit Card Charges These filings may not resolve your individual charge, but they create a record that federal regulators use to build enforcement cases.
BioLyfe Is Not BioLife Plasma
A charge labeled “BioLyfe” is not from BioLife Plasma Services, the plasma donation company operated by Takeda. BioLife Plasma pays donors on a dedicated prepaid Debit Mastercard, not by charging a personal card.6BioLife Plasma Services. Compensation If you see an unexpected charge on your own credit or debit card, it isn’t the plasma service. It’s the supplement seller.