A “BHS RevSpring” charge on your bank or credit card statement is almost always a medical bill payment processed by RevSpring, a payment processor that handles billing for hospitals, clinics, and health systems across the country. The “BHS” portion usually points to the health system or billing entity that contracted with RevSpring, which is why the descriptor can look unfamiliar even when the underlying payment is one you authorized.
If you don’t recognize the amount, the fastest path to an answer is to compare it against recent medical bills and your insurance paperwork, then call the provider or RevSpring directly.
Why RevSpring Shows Up Instead of Your Doctor’s Name
RevSpring processes payments for a large network of healthcare organizations and handles over 284 million payment transactions a year.1RevSpring. RevSpring Home When you pay a medical bill online, over the phone, or through an automatic payment plan, RevSpring’s system is often the one actually moving the money, so its name lands on your statement instead of the provider’s.2RevSpring. Merchant Services
Banks also shorten and abbreviate billing descriptors, which is where the “BHS” prefix comes from. It typically identifies the health system or billing office that routed the payment through RevSpring.
Recurring charges are common too. RevSpring’s PersonaPay portal lets patients enroll in autopay for a statement balance, a fixed amount, or a percentage of what they owe on a set schedule.3Girard Medical Center. PersonaPay Consumer User Guide If you set up a payment plan with a provider at some point, a RevSpring charge may be that plan running on schedule.
How to Figure Out What the Charge Is For
Start with the amount. Pull up any medical bills, copays, or statements from the last several months and look for a match. Healthcare charges often arrive weeks or months after a visit because claims have to work through insurance first, so a charge today may trace back to care from a while ago.
Your insurance Explanation of Benefits is the other useful document. It lists dates of service, the provider, and the amount billed, which makes it easier to tie a mystery charge to a specific visit.4FBI. Healthcare Fraud
If nothing matches, call the billing department of the healthcare provider you most recently used and ask whether they process payments through RevSpring. You can also go straight to RevSpring customer support at 866-310-4700 or 866-310-8001 and ask which provider the charge came from.5RevSpring. Customer Support
Stopping a Recurring RevSpring Payment
If the charge is part of a payment plan you set up through a provider’s patient portal, you can usually manage it there. The PersonaPay system lets you cancel an autopay agreement, change the amount or date, update your card or bank information, and cancel individual pending payments separately from the overall plan.3Girard Medical Center. PersonaPay Consumer User Guide
Lost your login? Call the provider’s billing office or RevSpring directly. Either one can stop future charges.
Disputing an Unauthorized or Incorrect Charge
If you’ve looked into it and the charge still doesn’t belong to you, how you dispute it depends on how it was paid.
For a credit card charge, the Fair Credit Billing Act gives you the right to dispute billing errors in writing. Your letter has to reach the card issuer within 60 days of the statement that includes the charge. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days.6Federal Trade Commission. Using Credit Cards and Disputing Charges You can withhold payment on the disputed amount while the investigation runs, and your liability for unauthorized credit card charges is capped at $50 under federal law.
For a debit card or direct bank charge, call your bank right away. Banks have their own dispute procedures for unauthorized electronic transfers, and the FTC advises notifying your institution as soon as you spot a charge you didn’t authorize, since quick action improves your odds of recovering the money.7Federal Trade Commission. Payments You Didn’t Authorize Could Be a Scam
If the amount is wrong rather than fraudulent — a double charge, a service you never received, or a balance that doesn’t line up with your EOB — ask the provider for an itemized bill and compare it line by line with the Explanation of Benefits. That’s often where real billing errors become visible.8National Consumer Law Center. Correcting Your Medical Bills