A charge on your statement reading “BB UNHCR,” “USA FOR UNHCR,” or “USA FOR UNHCR 800-7701100 DC” is a donation to the United Nations refugee agency, processed through its U.S. fundraising partner, USA for UNHCR.1Emma App. How to Cancel USA for UNHCR It isn’t a product or a subscription service. If it repeats every month, a recurring monthly gift was set up at some point, whether you remember it or not. If you don’t recognize the charge at all, treat it as a possible unauthorized transaction and use your card issuer’s dispute process.
What This Charge Actually Is
UNHCR (the United Nations High Commissioner for Refugees) collects donations worldwide through its own pages and through country partners. In the United States, that partner is USA for UNHCR, a 501(c)(3) nonprofit based in Washington, D.C.2USA for UNHCR. Frequently Asked Questions Donations can be one-time or recurring on a monthly, quarterly, semi-annual, or annual schedule, depending on what was selected at checkout.3UNHCR. Terms and Conditions for Donations A charge appearing every month means someone signed up for the monthly option.
How to Stop Future Charges
There is no self-service cancel button for U.S. donors. To stop a recurring gift processed by USA for UNHCR, you have to contact Supporter Relations directly. Call 1-855-808-6427, email info@usaforunhcr.org, or use the monthly donations contact form on the USA for UNHCR site.4USA for UNHCR. Monthly Giving Contact The organization confirms it can suspend or cancel monthly gifts through those channels.2USA for UNHCR. Frequently Asked Questions
If the gift went through UNHCR’s international donation pages rather than the U.S. partner, email care@unhcr.org with your last transaction date, the amount, the country the donation came from, and the transaction ID from your email receipt.5UNHCR. FAQ – Giving UNHCR’s international donor portal lets you log in with the email you used and manage some settings, though what you can change on your own varies by country.6UNHCR. Donor Portal
How to Get a Refund
Both organizations describe donations as generally non-refundable, but each will consider requests in limited situations.
UNHCR’s global refund policy covers errors made by UNHCR, gifts made unknowingly (for example, through a lost or stolen card), wrong amounts entered by mistake, and recurring donations set up when a one-time gift was intended.7UNHCR. Online Donation Refund Policy You have 30 days from the donation date to submit a request through UNHCR’s contact form. Approved refunds take 10 to 14 business days to appear on the original payment method, after an initial response UNHCR aims to send within two business days.
USA for UNHCR applies a tighter standard. It states that it typically does not honor refund requests except in “the most extraordinary of circumstances,” and requests must be made within 60 days of the gift.2USA for UNHCR. Frequently Asked Questions Call Supporter Relations at 1-855-808-6427.
If You Never Authorized the Charge
If nobody with access to your card made a donation, treat this as an unauthorized charge and go to your card issuer. That route is stronger than asking the charity for a refund.
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and most issuers apply zero-liability policies on top of that.8Federal Trade Commission. Using Credit Cards and Disputing Charges To preserve those rights, send a written billing error notice to your card issuer’s billing-inquiries address within 60 days of the statement date on which the charge first appeared. The issuer has 30 days to acknowledge the dispute in writing and 90 days to resolve it.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill You can withhold payment on the disputed amount while the investigation is open, and the issuer cannot report you as delinquent on it.
You can also report the incident to the FTC at ReportFraud.ftc.gov and to your state charity regulator through the National Association of State Charity Officials at nasconet.org.10Federal Trade Commission. Donating Safely and Avoiding Scams
Check Your Records Before You Dispute
A quick check can save time. UNHCR sends an email receipt to the address used at the time of the donation, so search your inbox and spam folder for a confirmation.5UNHCR. FAQ – Giving USA for UNHCR donors can pull receipts from the past two years through the online donor portal by entering the email tied to the gift.11USA for UNHCR. Donor Contact Monthly donors also receive an annual summary receipt at the end of each fiscal year, usually late January or early February. Because USA for UNHCR is a 501(c)(3), donations are tax-deductible, so an old tax receipt in your files may show you or a household member set this up.