A charge labeled “BARCODESINC” on your credit card statement comes from Barcodes, Inc., a Chicago-based company that sells barcode scanners, label and receipt printers, RFID equipment, rugged mobile computers, point-of-sale hardware, and related support subscriptions to businesses and government agencies.1Barcodes, Inc. Contact Us Because the company sells to businesses rather than individual consumers, an unfamiliar charge on a personal card is unusual and worth checking, but it usually traces back to a workplace purchase, a recurring support plan, or a fee tied to an existing account.
Why the Charge Might Be on Your Statement
The descriptor typically shows up as “BARCODESINC” with a location of “IL.”2City of Evanston. BMO Credit Card Monthly Report The most common sources of a charge are:
- Hardware orders placed through the company’s online storefront, such as scanners, printers, RFID readers, or POS devices.
- Annual, per-device support subscriptions marketed as TrueSupport or Premier Service, which cover helpdesk access, repair facilitation, and OEM contract management. Pricing varies by device and term. A three-year Premier Service plan for a Brother PocketJet 8 printer, for example, was quoted at $171.24.3State of Iowa. Barcodes Inc Contract Document
- Software activation and subscription fees. Mzero kiosk management software, for instance, carries a one-time activation fee of $122.94 per customer and a separate annual subscription of $322.24 per unit, which can appear as separate line items.4Barcodes, Inc. Software Products
- Custom or quoted enterprise orders. Many products on the site are listed as “Add to Quote” rather than at fixed prices, so a charge can arrive weeks after someone at your organization negotiated it.
Barcodes, Inc.’s parent company was renamed Levata in January 2024, and the Levata umbrella also includes OCR Canada, ID Wholesaler, Digital ID UK, and SLS Solutions.5Odyssey Investment Partners. Barcodes Group Rebrands to Levata6PR Newswire. Barcodes Group Rebrands to Levata If the descriptor you see is close but not identical, one of those sister brands may be the source.
Identify the Charge Before Assuming Fraud
Match the date and dollar amount against purchase orders, procurement records, or email receipts from your workplace. If the card is shared or authorized for use by colleagues, ask whether one of them placed an order. A quick search of the exact descriptor from your statement will often surface the merchant on its own.
If none of that explains it, contact Barcodes, Inc. directly. The U.S. support line is 1-833-299-1686, staffed 7:00 a.m. to 7:00 p.m. Central Time on weekdays. The main office number is (312) 588-5960.1Barcodes, Inc. Contact Us Email and live chat are also available on the company’s site.7Barcodes, Inc. Support The merchant can generally look up a transaction using the last four digits of the card and the exact charge amount.
Fees in the Terms That Can Trigger Unexpected Charges
Some charges are not product purchases but fees built into the company’s legal terms. Past-due balances accrue a finance charge of 1.5% per month. A dishonored payment such as a bounced check or declined draft triggers a $25 service charge, and stopping payment on a draft carries $500 in liquidated damages per draft.8Barcodes, Inc. Legal Terms Customers who decline a quoted TrueSupport plan and later request help are billed at hourly rates for the support they receive.3State of Iowa. Barcodes Inc Contract Document If the charge on your statement is smaller than a typical product order or lands on an odd date, one of these fees may explain it.
How to Dispute the Charge With Your Card Issuer
If the merchant cannot resolve it, you can dispute the charge under the Fair Credit Billing Act, which governs billing errors on credit card and revolving charge accounts.9Federal Trade Commission. Using Credit Cards and Disputing Charges
- Send a written dispute letter to your card issuer’s billing inquiries address within 60 days of the statement date on which the charge first appeared.10Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
- Include your name, account number, the date and amount of the disputed charge, and a description of why you believe it is an error. Attach copies of supporting documents and send by certified mail with return receipt.11California Department of Justice. Credit Cards – Dispute a Charge
- The card company must acknowledge the dispute in writing within 30 days and resolve it within 90 days (or two billing cycles).9Federal Trade Commission. Using Credit Cards and Disputing Charges
- While the investigation is open, you can withhold payment on the disputed amount without being reported delinquent, and the issuer cannot close or restrict your account because of the dispute.9Federal Trade Commission. Using Credit Cards and Disputing Charges
- Federal law caps your liability for genuinely unauthorized credit card charges at $50.9Federal Trade Commission. Using Credit Cards and Disputing Charges
Barcodes, Inc.’s own terms ask credit card buyers not to “unnecessarily dispute such charges” and to “use best efforts to resolve any good faith dispute” with the company first.12Barcodes, Inc. Legal Terms That is a contractual provision, not a waiver of your federal dispute rights, but it is a reason to call the company before initiating a chargeback.
If you believe the charge is fraudulent rather than a billing error, you can report it to the Federal Trade Commission at reportfraud.ftc.gov13Federal Trade Commission. Report Fraud or file a complaint with the Consumer Financial Protection Bureau.14Consumer Financial Protection Bureau. Submit a Complaint You can also contact your state attorney general.