AZGA Service Canada Inc Charge: Source, Refunds, and Fraud Steps

A charge from “AZGA Service Canada Inc” on your credit card or bank statement is a payment to Allianz Global Assistance, the Canadian travel insurance and assistance company that uses AZGA Service Canada Inc as its legal corporate name.1Canadian Underwriter. Merger Creates One of the Largest Providers in Canadian Travel Insurance It almost always traces back to a travel insurance policy, an event ticket protection plan added at checkout, or travel coverage tied to a credit card. If you don’t remember buying anything from Allianz, the charge was probably added during a flight booking, a ticket purchase, or a credit card enrollment where the opt-in wasn’t obvious.

Where the Charge Likely Came From

Travel Insurance Through an Airline or Direct Purchase

Allianz sells travel plans covering emergency medical costs, trip cancellation and interruption, lost baggage, and travel delays, both directly and through airline partners.2Allianz Travel Insurance Canada. Travel Insurance Plans WestJet, for instance, offers Allianz-administered insurance inside its booking flow, underwritten by CUMIS General Insurance Company.3WestJet. Travel Insurance A policy added during a flight purchase is billed separately under AZGA Service Canada Inc.

Event Ticket Protection

Ticketmaster and other platforms offer an “Event Ticket Protector” plan at checkout, administered by Allianz. The cost runs about 10% of the ticket price,4CNBC Select. Event Ticket Insurance Worth It and because it’s billed separately from the ticket,5Ticketmaster. Ticket Insurance many people don’t connect the later charge to a concert or sports ticket they bought days earlier.

RBC Credit Card Travel Benefits

RBC Insurance has appointed AZGA Service Canada Inc as the exclusive provider of assistance and claims services for its travel insurance products, including the emergency medical coverage packaged with RBC credit cards.6RBC Royal Bank. RBC Visa Infinite Avion Certificate of Insurance If you bought additional top-up travel coverage through RBC’s World Protect portal,7RBC Royal Bank. RBC Additional Travel Insurance that premium is also processed through Allianz.

Co-operators Travel Insurance

Co-operators travel insurance is underwritten by CUMIS General Insurance Company and administered by Allianz Global Assistance, so a purchase made through Co-operators can show up on your statement as AZGA Service Canada Inc.8Co-operators. Travel Insurance

A related billing name worth knowing: plans bought in the United States appear as “AGA Service Company, Richmond” rather than AZGA.9Allianz Travel Insurance. Allianz Fraud Complaints Explained

How to Cancel and Get a Refund

Refund rules depend on which product generated the charge, and in every case the window is short.

Allianz travel insurance (Canada). If you bought a policy directly from Allianz Global Assistance Canada, you’re entitled to a full premium refund if you cancel within 10 days of purchase, provided you haven’t started your trip or filed a claim. Call 1-866-520-8823 or email questions@allianz-assistance.ca to cancel.10Allianz Assistance Canada. Claims and Contact Information

Event ticket protection. Ticket protection plans bought through Ticketmaster carry a 15-day free-look period from the date of purchase. Inside that window, you can cancel for a full refund as long as the event hasn’t started and no claim has been filed.11Ticketmaster. How Do I Cancel an Allianz Ticket Protection Plan After day 15, the premium is nonrefundable.12Allianz Ticket Protection. Allianz Ticket Protection Cancel online at eventticketprotection.com/tm or by calling (800) 424-3396.

U.S. travel insurance. Plans bought in the United States give you at least 15 days from purchase to cancel for a full refund, with the exact window varying by state. Use the online plan management tool, call 1-866-884-3556, or email customerservice@allianzassistance.com.9Allianz Travel Insurance. Allianz Fraud Complaints Explained

Miss the cancellation window and your next option is a dispute with the card issuer that processed the charge. Allianz’s own materials don’t address chargebacks.

Who to Call

Pick the number that matches how you ended up with the charge.

Mail goes to Allianz Global Assistance, 700 Jamieson Parkway, Cambridge, ON, N3C 4N6.10Allianz Assistance Canada. Claims and Contact Information

If You Think the Charge Is Fraud

Most AZGA charges are legitimate billings for something bought at a checkout you may not remember. That said, Allianz has warned that third parties have misused its brand in phishing campaigns and fake invoices, including emails with subjects like “Payment request: Outstanding invoice Allianz SE” sent from forged addresses. If a charge arrives alongside a suspicious email or payment request you didn’t initiate, verify through the numbers above and forward the email to anti-fraud@allianz.com.16Allianz. Fraud Warning If you can’t tie the charge to any purchase after calling, contact your card issuer to dispute it.