A charge from AviaGames on your bank or credit card statement is almost always a deposit you (or someone using your account) made into one of the company’s real-money mobile games: Solitaire Clash, Bingo Clash, Bingo Tour, or Pocket7Games. AviaGames, Inc. is a San Mateo, California gaming company whose apps let players pay cash to enter “skill-based” tournaments. Depending on how the purchase was processed, the line on your statement may read something like “GOOGLE*AviaGames,” “GOOGLE*Solitaire Clash,” an Apple billing descriptor tied to the specific game, or AviaGames directly.1Google Play Help. Find and Manage Purchases on Google Play
If you don’t remember making the purchase, check whether anyone else with access to your phone, tablet, or account has one of these games installed. Under the AviaGames terms of service, the account holder is “fully responsible and liable for all charges, deposits and withdrawals” made under the account, including ones the holder didn’t personally authorize.2AviaGames. Terms of Service The same terms say all payments are non-refundable except where the law requires otherwise.
Fees That May Be Driving the Charge
Not every AviaGames line on a statement is a straightforward tournament deposit. The company applies several fees that users commonly say they didn’t expect.
- A 15% early withdrawal fee is charged if you try to pull out cash before you’ve spent at least half of your deposited funds in paid tournaments. Winnings themselves are exempt from the fee.3AviaGames. How to Resolve Withdrawal Issues on Solitaire Clash
- An inactivity maintenance fee of $2.00 per month may be deducted from accounts dormant for more than 180 days, or the entire remaining balance if it is under $2. Bonus cash is wiped after 90 days of inactivity, and in-game tokens after 150 days.2AviaGames. Terms of Service
- Starting any withdrawal causes all bonus cash and virtual items in the account to be forfeited immediately.2AviaGames. Terms of Service
Users filing complaints with the Better Business Bureau have described the withdrawal button as “hidden” compared to the prominently placed deposit option, with some withdrawal requests sitting pending for nearly a month. Several complaints allege the company “intentionally delays large withdrawals” to pressure users into continuing to play.4Better Business Bureau. AviaGames Inc. Complaints
How to Dispute an AviaGames Charge
Your fastest route depends on who processed the payment.
If the Purchase Went Through the Apple App Store
Go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase, select “Request a refund,” choose a reason, and pick the specific transaction. Apple typically responds within 24 to 48 hours.5Apple Support. Request a Refund for Apps or Content
If the Purchase Went Through Google Play
Check your order history in Google Play. If the transaction occurred within the past 120 days, you can file through Google’s unauthorized transactions form. After 120 days, Google’s process is closed and you’ll need to dispute the charge through your bank or card issuer.1Google Play Help. Find and Manage Purchases on Google Play
If You Want to Contact AviaGames Directly
You can reach the company through the in-app support button, through the contact form on its website, or by emailing support@aviagames.com.6AviaGames. AviaGames Support The terms require billing errors to be reported within 120 days of first appearing on your statement; after that window, the company says it has no obligation to correct or refund the charge.2AviaGames. Terms of Service
To close an account and withdraw any remaining balance, you have to email support directly. Withdrawals take up to 15 days, require a minimum balance of $5.00, and trigger forfeiture of any bonus cash in the account.
Be aware that AviaGames’ terms contain a mandatory arbitration clause with a class action waiver, though the terms also describe an opt-out procedure.2AviaGames. Terms of Service
If the Charge Looks Unauthorized
For charges you believe you never authorized, the most direct remedy is usually to contact your bank or card issuer and ask them to open a chargeback investigation. That is also your fallback option when the app store’s refund window has already closed.
Where AviaGames Cash Games Are Not Offered
If you see a charge in a state where you didn’t think these games were available, note that AviaGames does not offer paid cash competitions to users in Arkansas, Delaware, Louisiana, South Carolina, South Dakota, or Puerto Rico. Card game cash competitions are additionally restricted in Indiana and Maine. The company’s terms acknowledge that participating in its tournaments “may be illegal in certain jurisdictions” and disclaim any warranty that its apps are legal where you live.2AviaGames. Terms of Service
Why Users Are Scrutinizing These Charges
AviaGames has drawn heavy consumer criticism and is defending an active federal class action, both of which are worth knowing about before you decide how hard to push on a disputed charge.
On the review site PissedConsumer, the company holds a 1.3 out of 5 rating across 482 reviews, with 93% rated negative. Recurring themes include unauthorized withdrawals from bank accounts, inability to cash out winnings, and support described as slow or unhelpful. BBB complaints echo those themes: verification holds that block withdrawals while deposits keep being accepted, automated support replies that don’t resolve the issue, and a company phone number with a full voicemail box.4Better Business Bureau. AviaGames Inc. Complaints The BBB lists AviaGames with an A+ rating but notes the company is not BBB-accredited.7Better Business Bureau. AviaGames Inc. Business Profile
In November 2023, two consumers filed a class action in the U.S. District Court for the Northern District of California. The case, Pandolfi v. AviaGames, Inc. (Case No. 5:23-cv-05971), alleges that the company’s real-money games are not legitimate skill contests but “manipulated games of chance” populated by computer bots designed to ensure the house wins.8Classaction.org. Pandolfi et al. v. AviaGames Inc. et al., Class Action Complaint The complaint brings claims under the federal RICO Act, California’s Unfair Competition Law, and the Consumer Legal Remedies Act, and names CEO Vickie Yanjuan Chen, co-founder Ping Wang, and two investor entities, ACME, LLC and Galaxy Digital Capital Management, L.P.
The bot allegations trace to evidence introduced in a separate patent case, where Skillz’s attorneys told the court that AviaGames’ internal documents described a “guide with a robot” for every cash game that “guarantees the winning rate in favor of Avia Games against its customers.”8Classaction.org. Pandolfi et al. v. AviaGames Inc. et al., Class Action Complaint CEO Vickie Chen initially testified that AviaGames did not use bots in cash games, then invoked her Fifth Amendment right against self-incrimination at a supplemental deposition, then withdrew that invocation ten days before trial and sat for a renewed deposition that was played for the jury. The trial court separately issued a “crime-fraud exception order” finding that the company had engaged in fraud against customers and financial institutions, though the jury did not see that ruling.9King & Spalding (via The American Lawyer). Litigators of the Week – In Mobile Gaming Showdown, a Side-Battle Over Bots
In May 2026, the U.S. Supreme Court declined to review a Ninth Circuit ruling that had rejected AviaGames’ attempt to force the consumer claims into arbitration, allowing the class action to move forward in federal court.10National Law Journal. Esports Companys Bid to Arbitrate Consumer Class Action Fails as SCOTUS Rejects Cert Petition AviaGames denies the allegations. If you believe you were charged in connection with the conduct described in the suit, keep records of your deposits, withdrawal attempts, and any communications with support; those are the documents a bank, an app store, or a plaintiffs’ firm will ask for first.