An “Avast ADAP” charge on your bank or credit card statement is a payment to Avast or its parent company, Gen Digital, for an antivirus or digital security subscription. It usually shows up when a free trial converts to a paid plan or when an annual subscription auto-renews at the full published price. If the charge caught you off guard, the timing and the amount are almost always why.
How to Confirm the Charge Is From Avast
ADAP is an order number prefix Avast and Gen Digital use when they process payments through their own store. Every ADAP order number is 13 characters long, formatted as ADAPXXXXXXXXX, and is tied to either Gen Digital INC or Avast Software S.R.O., depending on your region.1Avast. Purchase and Billing Seeing “ADAP” followed by a string of numbers confirms the charge came from Avast’s billing system rather than an unrelated third party.
Depending on where and how you bought the software, the descriptor on your statement may read differently. Common variations include “AVAST ASSIST,” “AVAST LIMASSOL,” “CB AVAST NEXWAY,” “CBA*Avast Software s.r.o,” and, for mobile app store purchases, “APPLE.COM/BILL” or “Google Play Apps.”2Avast. Troubleshoot an Unknown Charge From Avast If any of these appear on your statement and you have ever installed Avast, AVG, CCleaner, or another Gen Digital product on a device in your household, the charge is almost certainly a subscription payment.
Why the Amount Is Higher Than You Paid Before
Most people don’t flag the charge because it exists. They flag it because the number looks wrong. Avast discounts the first year of most subscriptions heavily, then bills the full published price when the subscription renews. A Premium Security renewal can land at $77.99 or $99.99 per year depending on how many devices you cover, and Avast Ultimate runs as high as $139.99 annually for ten devices.3Avast. Avast Store
The timing surprises people too. Avast charges the stored payment method up to 35 days before the actual anniversary of your subscription, so a plan you bought in mid-July may bill in mid-June. Avast says it sends a reminder email up to 65 days before renewal on annual plans, disclosing the upcoming amount, but those emails are easy to miss.4Avast. Subscription Details
Free trials are the other common source of a surprise charge. When you enter payment information to start a trial, you agree to Avast’s End User License Agreement, which authorizes Avast to store your card and bill you automatically once the trial converts to a paid plan.5Avast. End User License Agreement The subscription then renews at the then-current published price unless you cancel first.4Avast. Subscription Details
How to Cancel the Subscription
You can cancel entirely online through your Avast account. It takes a few minutes.
- Sign in at id.avast.com using the email address you registered with Avast.
- Open “My Subscriptions” and click “Manage subscription” under the plan you want to stop.
- Click “Unsubscribe” or “Cancel renewal” and follow the confirmation prompts.
If your subscription doesn’t appear in your account, you can add it manually using your order number. If the cancel button doesn’t appear, Avast points you to alternative cancellation paths, including contacting support directly.6Avast. Canceling the Renewal for a Subscription via Your Avast Account Subscriptions bought through the Google Play Store or Apple App Store have to be canceled through those platforms, since Avast doesn’t control app store billing.7Avast. Canceling an Avast Subscription – FAQs
Canceling stops future renewals. It does not refund the charge you already see on your statement. That takes a separate request.
How to Get Your Money Back
The 30-Day Money-Back Guarantee
Avast offers a 30-day money-back guarantee on subscriptions bought directly through its online store or Google Play. If you request a refund within 30 days of being charged, whether for a new purchase or an auto-renewal, you’re eligible for a full refund of the amount paid for that billing period.8Avast. Cancellation and Refund Policy for Avast, AVG, CCleaner and HMA Solutions This is the cleanest way to get your money back and the path most likely to succeed without a dispute.
After the 30-day window closes, options narrow. For most U.S. customers, Avast does not offer pro-rated refunds for the unused portion of a subscription, though residents of certain jurisdictions, including Germany, the Netherlands, the United Kingdom, and Quebec, can request pro-rated refunds after the guarantee period.8Avast. Cancellation and Refund Policy for Avast, AVG, CCleaner and HMA Solutions
Submitting the Refund Request
You’ll need two things: your Order ID and the email address you used when you purchased or registered the software. The Order ID is in the confirmation email Avast sent at the time of purchase, and Avast’s support site has instructions for tracking it down if you can’t find that email.9Avast. Requesting a Refund for an Avast Subscription
Submit the request through Avast’s online refund form. Refunds paid to a credit card, debit card, or PayPal usually appear within 7 business days. Other payment methods can take up to 14 business days, and you’ll get a confirmation email once the request is processed.9Avast. Requesting a Refund for an Avast Subscription
If Avast Denies the Refund
If Avast turns you down or the 30-day window has closed, your credit card issuer is the next step. Under the Fair Credit Billing Act, you can dispute a billing error by sending written notice to your card issuer within 60 days of the statement date that first showed the charge. Your notice must identify the account, the amount you believe is wrong, and why you think it’s an error. The issuer then has two billing cycles, and no more than 90 days, to investigate and either correct the charge or explain why it stands.10Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors This protection applies to credit cards and revolving charge accounts, not debit cards.
A chargeback is the other option, and it works, but it is a blunter tool than a direct refund. Filing one can result in Avast permanently closing your account and blocking future purchases, since merchants treat chargebacks as adversarial and some flag accounts that initiate them. The process also takes longer than a direct refund, often several weeks, and your card issuer may ask you to show that you tried to resolve the problem with the merchant first. If you paid by credit card, try Avast’s refund process before you escalate.
Keeping This From Happening Again
The most reliable way to avoid an unwanted renewal is to turn off auto-renewal right after you buy the subscription or start a trial. You keep access through the end of the paid period, and Avast won’t charge you again.
If you want to keep the subscription but not get hit with the full renewal price, watch for Avast’s reminder email around two months before your anniversary. It should include the renewal amount, which gives you time to cancel if the price isn’t worth it. A calendar reminder about 40 days before your anniversary date is a practical backup, since the charge can process up to 35 days early.4Avast. Subscription Details