An AutoDS charge on your bank statement is a subscription fee from AutoDS, a cloud-based dropshipping automation platform used by sellers on eBay, Shopify, and similar marketplaces. Monthly plans run from $26.90 to $73.90, and paid add-ons can push a single billing cycle higher than the base plan alone. If the charge looks wrong, you can stop it by canceling inside the AutoDS dashboard, request a refund through AutoDS support, and escalate to your bank if the company doesn’t resolve it.
How the Charge Shows Up
AutoDS transactions typically post with a descriptor like “AUTODS.COM” or “AUTODS HEL,” sometimes followed by reference characters. The merchant category is usually business services or software, and the line will include the transaction date and the city or region of the payment processor.
Match the dollar amount against current pricing to confirm the charge is yours:
- Import plan (up to 200 products): $26.90 per month, or $19.90 per month billed annually
- Starter plan (201–400 products): $46.90 per month, or $34.90 per month billed annually
- Advanced plan (401–800 products): $73.90 per month, or $54.90 per month billed annually
- Enterprise (800+ products): custom pricing
The automatic ordering add-on runs $9.90 per month on top of the base plan, and extra automation credits can be purchased anytime as separate charges.1AutoDS. Pricing – AutoDS A statement total higher than the plan price usually reflects one of these add-ons or an annual commitment posting as a single lump sum. If you share the payment method with a family member or business partner, check whether someone else opened an account on that card. Dropshipping tools are a common side-business purchase.
Why the Charge May Have Been Unexpected
The most frequent cause is a free trial that converted. If you signed up for a trial and didn’t cancel before it ended, AutoDS begins billing the stored payment method at the full monthly rate for whatever tier you picked at signup.
You have some federal protection here. The Restore Online Shoppers’ Confidence Act requires any online seller using a negative-option feature to clearly disclose all material terms before collecting billing information, get your express informed consent before charging, and provide a simple way to stop recurring charges.2Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If any of that was missing at signup, the charge may violate federal law regardless of the terms of service.
Other explanations worth checking: a mid-cycle upgrade to a higher tier that triggered immediate prorated billing, add-on credits set to renew monthly, or a currency conversion fee if your bank account isn’t in U.S. dollars.
How to Cancel Your Subscription
To stop future billing, cancel the plan inside the AutoDS dashboard:
- Open Settings, then Plans and Add-ons.
- Find the subscription plan you want to cancel, organized by selling channel.
- Click Cancel on the subscription card.
- Read the warning message. It shows the connected stores, products, and orders tied to the plan and warns that cancellation permanently deletes your data from AutoDS, including product listings and hosted images.
- Click Cancel Subscription to confirm.
Canceling a plan and deleting the whole account are two different actions. Canceling stops billing for that tier but can leave the account open. Deleting the account removes everything.4AutoDS Help Center. Manage Account Settings: Change Email or Password, and Cancel Account To be certain nothing else posts, do both. Screenshot the confirmation. That timestamp is your proof if another charge lands after cancellation.
Requesting a Refund From AutoDS
If you’ve already been billed and want the money back, gather these details before contacting support: the email address on the AutoDS account, the last four digits of the card that was charged, the invoice number from the billing dashboard, and the exact date and amount of the charge. Having this ready avoids a long back-and-forth.
Submit a ticket through the AutoDS help center and select the billing or refund category so it reaches the right team. Describe the issue in a few sentences and attach invoice screenshots. Billing responses typically arrive within 48 to 72 business hours. Save the ticket reference number. You’ll need it if you take the dispute to your bank.
Disputing the Charge With Your Bank
If AutoDS won’t refund the charge or doesn’t respond, file a formal dispute with your bank. The rules and deadlines depend on whether you paid with a debit card or a credit card.
Debit Card Charges
Debit disputes fall under Regulation E. Report the unauthorized or incorrect charge within 60 days of the date your bank sent the statement showing that transaction. Miss the window and you can become liable for the full amount of any unauthorized charges that occur after the 60-day period.5eCFR. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
Once filed, the bank has 10 business days to investigate. It can extend that to 45 days, but only if it provisionally credits your account within the first 10 business days so you’re not out the money while the investigation runs. The bank may withhold up to $50 from the provisional credit if it has reason to believe the transfer was unauthorized.6eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
Credit Card Charges
Credit card disputes are governed by the Fair Credit Billing Act. Send a written dispute within 60 days of the statement date.7Consumer Financial Protection Bureau. 12 CFR 1026.13 – Billing Error Resolution The creditor must acknowledge your complaint in writing within 30 days and resolve the investigation within two full billing cycles. While the investigation is open, the creditor cannot report the disputed amount as delinquent or take collection action against you for it.8Federal Trade Commission. Fair Credit Billing Act
What Banks Will Want to See
Banks expect proof that you tried to resolve the issue with the merchant first, so your AutoDS ticket number and any email replies matter. Give the bank a plain timeline: when you signed up, when you canceled, what AutoDS said, and screenshots of any confirmations.
One boundary worth naming before you file: a chargeback will almost certainly end your AutoDS account. Merchants treat chargebacks as adversarial, and the company has no obligation to keep providing service after a forced reversal. If you still need the platform for an active store, work through AutoDS support fully before going to your bank.