An AutoAnim charge on your credit card or bank statement is a purchase from autoanim.com, an online store operated by LUMIZEN LLC that sells downloadable animated video template packs for Cinema 4D, a 3D modeling and animation program. It is not a subscription. Packs are sold individually, mostly between $4.99 and $9.99, so a charge in that range is normally a single one-time purchase.1AutoAnim. Shop – Animated Video Templates for Cinema 4D If nobody on the account recognizes it, the charge could be an unauthorized use of the card number.
What AutoAnim Actually Sells
AutoAnim’s catalog covers logo animation toolkits, 3D text packs, particle effects packs, social media promo packs, and similar digital assets for Cinema 4D users.1AutoAnim. Shop – Animated Video Templates for Cinema 4D The site works like a standard shopping cart. There is no membership tier or recurring billing plan described anywhere on the store.2AutoAnim. AutoAnim Homepage If you’re seeing repeat charges month after month, that pattern doesn’t match how this merchant sells, and it’s worth digging into.
The business behind the storefront is LUMIZEN LLC, listed at 2740 Fulton Avenue, Suite 435, Sacramento, CA 95821.3AutoAnim. Terms and Conditions Customer contact runs through support@autoanim.com and (844) 745-6828.
Getting a Refund if the Purchase Was Yours
Someone with access to your card — a partner, a teen, an authorized user — may have bought a template. Check email inboxes and spam folders for a confirmation from autoanim.com before assuming fraud.
AutoAnim’s posted policy allows cancellation within 30 days of receiving the goods, with no reason required. Refunds are issued to the original payment method within 14 days of the company receiving the returned items.4AutoAnim. Return and Refund Policy
A few conditions limit that. Sale-priced items are not eligible; only regular-priced products qualify. Custom-specification products, items that have deteriorated, and goods unsealed after delivery that can’t be returned for hygiene reasons are also excluded. Return shipping cost and risk fall on the customer, and the company recommends insured, trackable shipping because refunds are not issued without proof of delivery.4AutoAnim. Return and Refund Policy
To start a refund, email support@autoanim.com or call (844) 745-6828.
What to Do if You Don’t Recognize the Charge
Small charges from unfamiliar merchants can be a sign that a stolen card number is being tested. Fraudsters run low-value transactions through legitimate-looking online stores to confirm a card works before larger purchases or reselling the data.5Stripe. What Is Card Testing Fraud The Office of the Comptroller of the Currency lists small-dollar authorizations among the common warning signs of card fraud.6OCC. Credit Card and Debit Card Fraud
Start with the merchant. Contact AutoAnim and ask for details on the transaction — the order date, the email on file, the product bought. If the details don’t match anyone on your account, move to your card issuer.
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers waive that with zero-liability policies. To preserve those protections, send a written dispute to the issuer’s billing-inquiry address within 60 days of the statement date on which the charge appeared. Include your name, account number, the date and amount of the charge, and a description of the problem. The FTC recommends certified mail with a return receipt.7FTC. Using Credit Cards and Disputing Charges
Once the issuer has your dispute, it must acknowledge it in writing within 30 days and resolve it within two billing cycles or 90 days, whichever comes first. You can withhold payment on the disputed amount while the investigation runs, though you still owe the rest of the bill. The issuer cannot report you as delinquent on the disputed charge or close the account for filing.8FTC. What to Do if You’re Billed for Things You Never Got If the charge looks like part of broader identity theft, the FTC points consumers to IdentityTheft.gov for recovery steps.
Catching Small Charges Sooner
Recurring unauthorized charges from the same merchant have become more common: a 2026 credit card fraud report found 22% of fraud victims experienced them, up from 12% in 2024. A few habits make small charges easier to spot. Turn on real-time transaction alerts in your issuer’s app. Keep a separate card for subscription autopay so anything odd stands out on your everyday card. When you can, pay through a digital wallet like Apple Pay or Google Pay, which transmits an encrypted token instead of the raw card number.9Security.org. Credit Card Fraud Report